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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Pleasant
It was a nice stay Smoking in the casino areas Nice large rooms
Business response:
We are utterly delighted to hear that you had a nice stay at Eldorado Resort Casino. Thank you for your honesty about the smoking in the casino areas and the nice large rooms. Your input is valuable to us.
Very Good The heater didn’t work but they came and fixed it fairly quickly.
Business response:
Thank you for your wonderful feedback. We are glad to hear that the issue with the heater was resolved quickly. We appreciate you taking the time to share your experience with us.
It was fun but glad to be home. Only half the escalators works, only two elevators were operating. Most of the restaurant weren't open. The staff was very short tempered and rude. It's was in a great location.
Business response:
Thank you for your feedback, Brian. We sincerely apologize about the escalator and elevator issues you experienced during your stay - we understand how inconvenient it must have been to have only half the escalators working and just two elevators operating. We also deeply regret that you encountered staff who were short tempered and rude, as this is not the level of service we strive to provide our guests. Additionally, we're sorry that most of the restaurants weren't open during your visit, which we know can be disappointin... read more
Central Beds were not comfortable and while we booked two queens we ended up with two full size beds. Central location close to a lot of great restaurants and activities.
Business response:
We are honored to hear you enjoyed our central location! We apologize about the bed comfort and room mix-up. Please contact us for assistance.
Exceptional
Good They did not clean our room. When I checked to see why they indicated I opted out. I was not asked at check in if I did or did not want housekeeping. They didn't take any responsibility for it possibly being their mistake. The desk clerk did not offer any assistance, I had to ask for additional towels. She indicated housekeeping would deliver them shortly. After waiting 20 minutes I called the front desk and this time I was treated better and they indicated towels would be delivered shortly. Within minutes we received 2... read more
Business response:
We appreciate your input regarding the housekeeping miscommunication. We understand your frustration and will improve our check-in process clarity. We sincerely apologize that your room was not cleaned and that there was confusion about whether you had opted out of housekeeping services. We recognize that you were not properly asked about your housekeeping preferences during check-in, and we take full responsibility for this oversight. We also apologize for the initial lack of assistance from our desk clerk and the delay in ... read more
It was a great stay. Room was clean and staff was great The only bad thing is that it’s just an older hotel is all. That everything you needed was right there in the Row.
Business response:
We are delighted to hear you enjoyed your stay! Thank you for noting our clean rooms and great staff - we take great pride in maintaining high standards of cleanliness and our team works hard to provide excellent service to all our guests. We appreciate your understanding regarding the age of our hotel, and we're so pleased that you found everything you needed was conveniently located right there in the Row. Your feedback means a lot to us and we hope to welcome you back again soon.
Price gouging dampened overall experience We were told room, very overpriced, had a few. Only thing we could see was Silver Legacy dome and filthy roof top with all kinds of equipment if Reno doesn’t take a listen from Vegas overcharging for everything it will end up with severely decreased attendance. We will not be back until prices become reasonable. Charging for parking when we spent over 300 for one night is greed personified Overpriced 41 dollars at Starbucks for two small drinks and sandwiches is way too much.
Business response:
We are disappointed to hear about your pricing concerns, Robert. Your feedback helps us improve. We understand that the room rate you experienced felt excessive, especially given the view of the Silver Legacy dome and rooftop area that did not meet your expectations. We also acknowledge your frustration with the parking charges on top of your room cost, as well as the pricing at our Starbucks location for the drinks and sandwiches. We take all guest feedback seriously and appreciate you taking the time to share your experien... read more
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,076 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.