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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Good
The rooms were clean and comfortable and the staff was outstanding. I was completely happy. The staff was above expectations.
Business response:
We are delighted to hear about your outstanding experience with our clean rooms and exceptional staff, Arthur!
I would stay here again as it is a great location in Reno Bed was comfy and we had a amazing view from the 22nd floor.
Business response:
Thank you for your review! We're glad you enjoyed your stay. We hope to see you again soon!
Great place to stay in reno Room was older, bathroom was small. Elevators in parking garage were broken. Elevators for hotel were extremely slow (10 minute wait) during peak hours. Phone in room was broken. Very friendly staff. Delicious coffee and dessert at Sips coffee shop. Great martinis and live music at Roxy's lounge. Extremely comfortable beds and pillows. Daily housekeeping. Tons of great restaurants and entertainment. Coffee provided in the room, along with a refrigerator. Nice shampoo and body wash. Great lighting ... read more
Business response:
We apologize for the elevator and room issues you experienced during your stay, Steve. We understand how frustrating it must have been to deal with the broken elevators in the parking garage and the lengthy wait times for the hotel elevators during peak hours, as well as the broken phone in your room. We're thrilled you enjoyed our comfortable beds and pillows, the coffee provided in your room, and our entertainment options! It's wonderful to hear that you had a great experience at Sips coffee shop with our delicious coffee ... read more
Lovely The facilities are a bit old, but the cleanliness and upgrades made up for it. One bad incident at a restaurant next door (El Jefe) where they were understaffed and 2 out of 10 of us never got our food. The manager comped the meal, but was very unprofessional. Needs to go to training. Very comfortable room and facilities. Ease transportation to the bowling tournament.
Business response:
We are delighted to hear you enjoyed your comfortable room and facilities! It's wonderful to know that despite the facilities being a bit older, our cleanliness standards and recent upgrades helped create a positive experience for you. We're also pleased that the transportation to your bowling tournament was convenient and easy for you. We sincerely apologize for the disappointing restaurant experience you had at El Jefe next door, particularly with the understaffing issues that resulted in some of your party not receiving t... read more
Overpriced Rollaway was lumpy and had springs sticking thru. Hurt my neck bad sleeping on it. Good view and main bed was comfortable
Business response:
We take your feedback seriously about the rollaway bed quality. We're glad you enjoyed the view and main bed comfort. Please contact us.
Exceptional
Exceptional
Pleasant
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 3.9 star rating with 24,139 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.