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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Pleasant We were given the wrong type of room (mistake by the person checking us in), we had to get that fixed. A fire alarm sounded for about 5 minutes at around 2am Convenient location
Business response:
Dear Lesley, We sincerely apologize for any inconvenience you experienced during your stay with us. We are truly sorry about the room mix-up that occurred during your check-in process - we understand how frustrating it must have been to receive the wrong type of room and then have to go through the process of getting it corrected. We also deeply regret the disruption caused by the fire alarm that sounded for approximately 5 minutes around 2am, which we know must have been quite disruptive to your rest. We genuinely appreci... read more
Relaxing stay.Had fun with Bowling Nationals.Had a great time too at Idlewild Park. No laundry,or microwave.kurig didn't work No breakfast,great location.
Business response:
Your concerns are noted about the missing amenities including the lack of laundry facilities, microwave, and the non-functioning Keurig machine. We understand these amenities would have enhanced your stay experience. We appreciate you enjoying Bowling Nationals and Idlewild Park during your relaxing stay! It's wonderful to hear that you had a great time at these local attractions and that you found our location convenient for accessing them. Thank you for taking the time to share your feedback about both the positive aspects... read more
Exceptional
Good
Exceptional
Exceptional Not enough food options. Easy access to everything.
Business response:
We sincerely apologize about the limited food options during your stay, Martin. We truly appreciate you bringing this to our attention as your feedback helps us understand areas where we can improve. We are absolutely thrilled to hear that you found everything easily accessible throughout the property and that you had an exceptional experience overall! Your positive comments about the accessibility and your overall exceptional stay mean a great deal to us. Thank you for taking the time to share your thoughts about your visit... read more
Exceptional
We came for the Cirque Alice show and was NOT disappointed. It made the weekend !!!!! VERY POOR Wifi, could not stay connected and when connected, on 1 bar. Would like to NOT have plastic glasses and paper coffee cups. Would like to have had more recent movie options. The show Cirque Alice was AMAZING and exceeded our expectations. Excellent bed and bedding. Excellent view and location. Large size room.
Business response:
We appreciate your input about your stay and the Cirque Alice show! We're thrilled the show exceeded expectations and made your weekend so memorable. It's wonderful to hear that you found the Cirque Alice performance amazing and that it truly enhanced your overall experience with us. We're also delighted that you enjoyed the excellent bed and bedding, as well as the large size room with its excellent view and location. Your positive feedback about these aspects of your stay means a great deal to us. We'll definitely share ... read more
Exceptional
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 3.9 star rating with 24,282 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.