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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was really good
Business response:
We're honored to hear that you had a really good experience at Eldorado Resort Casino. Thank you for your positive feedback!
The garage only has one elevator working Taking forever to get anywhere. Also I side the casino those elevators only two were working again making for a long wait
Business response:
Please excuse any inconvenience caused by the elevator situation. Your feedback is important to us, and we use it to help improve our guest experience. Thank you for your honest feedback!
Business response:
Your review is appreciated. Thank you for taking the time to provide feedback.
Business response:
Thank you immensely for your positive feedback! We deeply cherish your support.
Thin Walls Upon check in didn’t get a room with a pool view. The walls are very thin. The cleaning crew was very friendly and prompt with any requests.
Business response:
We apologize for any inconvenience regarding the thin walls. Thank you for acknowledging the friendly cleaning crew.
We stayed at the Eldorado for Hot August Nights,and even though it was a very busy weekend the employees were outstanding.We ate at Gordon Ramsey fish & chips,El Jefes,and and a restaurant for breakfast,don’t remember the name.The food in every restaurant was excellent.Next time we go to Reno we are staying at the Eldorado.
Business response:
We are delighted to hear about your outstanding experience during Hot August Nights! Thank you for choosing Eldorado and we look forward to welcoming you back.
Excellent stay
Business response:
We are delighted to hear about your excellent stay! Thank you for choosing Eldorado Resort Casino.
Half the elevators didnt work. Room safe didnt work.
Business response:
We value your opinion regarding the elevator and room safe issues. We understand your concerns and appreciate you bringing this to our attention. Our maintenance team has been notified about these problems, and we are working diligently to address them. We apologize for any inconvenience this may have caused during your stay. Your feedback is important to us as it helps us improve our services and ensure a better experience for all our guests in the future.
Check in was not good at 2:40pm I was told I would have to pay $50 extra for early check even though check in time is 3:00pm. Within 5 minutes the staff were checking in all the others without charging them but that is not something I was told I could do.
Business response:
We sincerely appreciate your feedback regarding the early check-in policy inconsistency you experienced. We understand your frustration with being asked to pay an extra fee while others were not charged. Please know that we take such matters seriously and will address this internally with our staff to ensure consistent application of our policies. We apologize for any inconvenience this may have caused during your stay.
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,320 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.