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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fun area and easy access to 3 different casinos.
First room was 80 degrees once out of elevator and same in room. Got a different room and temp was better, but never reached a comfortable level. Aside from temp, staff was friendly and room clean. We spoke to other guests who were also not happy with hallway/room temperature.
Business response:
We acknowledge your feedback regarding the room temperature issue and sincerely apologize for the discomfort you experienced. Thank you for bringing this to our attention. We appreciate that you took the time to inform us about this problem, as it helps us identify areas where we need to improve. We're glad to hear that you found our staff friendly and the room clean, despite the temperature concerns. Your experience, as well as that of other guests, is important to us, and we will be looking into this matter to ensure a mor... read more
Business response:
We're happy to hear about your experience at Eldorado Resort Casino. Thank you for your honesty.
convenient to be able to go to all 3 hotels without going outdoors
Business response:
Your feedback is incredibly valuable, and we sincerely appreciate you taking the time to share your experience. Thank you for highlighting the convenience of accessing all 3 hotels without going outdoors. We're pleased to hear that this feature enhanced your stay and made it more comfortable for you. It's always our goal to provide seamless and convenient experiences for our guests, and we're glad this aspect of our property met your expectations.
First room was 80 degrees once out of elevator and same in room. Got a different room and temp was better, but never reached a comfortable level. Aside from temp, staff was friendly and room clean. We spoke to other guests who were also not happy with hallway/room temperature.
Hotel was okay Hotel was decent - rooms looked old. The popcorn ceiling looked a little damaged in the bathroom/sink area. Bathtub had stains and pillows were uncomfortable. Otherwise, staff were very friendly and the rooms were spacious.
Business response:
Your feedback is important to us, and we appreciate you taking the time to share your experience. We're glad to hear you found our staff friendly and the rooms spacious. These are aspects we take pride in. Thank you for your honesty regarding the room conditions. We value such detailed observations as they help us identify areas for improvement. Your comments about the room appearance, bathroom ceiling, bathtub, and pillows have been noted. We strive to provide a comfortable stay for all our guests, and your input helps us w... read more
ok...a few probelms We were there for a few days with family.
Business response:
We appreciate you taking the time to rate us and value your feedback.
Clean
Business response:
Thank you for taking the time to share your feedback. We deeply respect your positive review of the cleanliness at Eldorado Resort Casino.
Clean, safe, plenty of parking space for free. Great staffs !!!
Business response:
We are absolutely thrilled to hear about your positive experience at Eldorado Resort Casino. Thank you for taking the time to provide feedback.
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,103 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.