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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Hotel was okay. We were not there to gamble. The smokiness through out the hotel got to be a little much after a week Smoky and didn’t feel very clean. The location was good.
Business response:
Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. We understand your perspective on the smokiness issue throughout the hotel and the cleanliness concerns you encountered during your week-long stay. These are important points that we will carefully consider. We're glad to hear that you found our location to be good. Thank you for sharing your honest thoughts with us, as it helps us identify areas where we can improve our guests' experiences.
Yes, stay Liked Loved
Business response:
We are delighted to hear you loved your stay with us at Eldorado Resort Casino, Andrea! It's wonderful to know that you had such a positive experience during your visit. We strive to provide our guests with an enjoyable and memorable time, and we're thrilled that we were able to meet your expectations. Thank you for taking the time to share your feedback. We hope to welcome you back again soon for another fantastic stay!
Pleasant The air-conditioning in the room was not working. We turned it on when we got there on friday the room waa 75 and we set it to 64 and it never went below 74. Room was clean and were had easy access to the event that we came for.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the air-conditioning issue you experienced during your stay. We understand how frustrating it must have been to have the room temperature not reach your desired setting. We're glad to hear that you found the room clean and that our location provided easy access to the event you were attending. We appreciate your patience and hope that despite the air-conditioning problem, you were able to enjoy other aspects of your stay with us.
Wonderful Some parts are real dirty but it’s also really fun I like how the lady who helped me check in was able to upgrade my room because mine wasn’t clean yet.
Business response:
We are delighted to hear you enjoyed your stay, Jesus! Thank you for your patience with the room upgrade. We appreciate your understanding regarding the situation with your initial room, and we're glad our staff member at the front desk was able to assist you with an upgrade. Your feedback is important to us, and we hope you had a fun and enjoyable experience overall.
Exceptional
Very nice stay! Would definitely do it again. The price for a beer at the Silver Legacy was high (about $10 for what looked like a 12 oz Coors Light), but the price for beer at Brew Brothers was great especially during happy hour 2pm to 5pm After 18 days on a road trip we were ready to chill a bit. We got a great rate so we felt comfortable spending money gambling and on food and drinks. The souvenir shop would have been a good option for gifts if we hadnt already stocked up along the way. Beds were comfortable and the room ... read more
Business response:
We're absolutely thrilled to hear about your wonderful stay at Eldorado Resort Casino! Thank you for sharing your experience with us. We're delighted that you enjoyed our comfortable rooms, excellent restaurants, and great amenities like the pool and workout room. It's fantastic to know that you found our service outstanding and appreciated the clean air in our casino. We're glad you were able to relax and have fun during your stay. Your detailed feedback is invaluable to us, and we hope to welcome you back for another enjoy... read more
Service was very friendly Everything was fine Clean and nice service
Business response:
We are truly honored to hear that you found our service friendly and everything fine during your stay with us. Your kind words about our cleanliness and nice service are greatly appreciated. Thank you for taking the time to share your positive experience with us. We strive to provide excellent service to all our guests, and it's wonderful to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future.
Wonderful It was very nice!
Business response:
We're thrilled to hear you had a wonderful experience at Eldorado Resort Casino. Thank you for taking the time to share your feedback! We're delighted that you found your stay to be very nice. Our team works hard to ensure all our guests have a great time, and it's rewarding to know we succeeded in making your visit enjoyable. We hope to welcome you back again soon for another wonderful stay.
Very Good
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 3.9 star rating with 24,284 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.