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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The first night was rough because the outside noise kept us up all night. I think it is the air conditioning system boxes that make loud noises and it sounds like an airplane was outside our window. The trim red lights around the building can be seen from the top of the curtains and on the floor too. The next morning I went to the front desk and the Manager Mr. Caleb was on duty. I asked him if we could switch rooms and he was very nice and right away he switched us to an upgraded room far away from the 5th floor and the red... read more
Business response:
We are overjoyed to hear that Mr. Caleb was able to assist you promptly and improve your stay at Eldorado Resort Casino. We appreciate your patience with the initial room issues and are glad that our team was able to provide a solution by moving you to an upgraded room. Your comfort is our priority, and we're pleased that the second night of your stay was more enjoyable. Thank you for sharing your experience with us, and we hope to welcome you back for future visits.
Affordability
Business response:
Your positive experience with affordability at Eldorado Resort Casino is appreciated. Thank you for taking the time to provide feedback.
I tried to use the kiosk to check in and it did not take my debit card or my credit card. The front desk guy asked me for my email address and that was already in my expedia reservation. The room was clean, but the overall smell of the hotel was aweful.
Business response:
Thank you for bringing this to our attention. We apologize for the issues you experienced during check-in and with the hotel smell. We understand how frustrating it can be when technology doesn't work as expected, especially after a long journey. We'll look into the kiosk problem to ensure it's functioning correctly for future guests. Regarding the hotel odor, we take cleanliness and guest comfort very seriously, and we'll investigate this matter further. We appreciate your feedback as it helps us improve our services.
Front desk staff was friendly and
Business response:
Thank you for your feedback. We appreciate your kind words about our front desk staff. Thank you for taking the time to rate us.
The receptionist was totally professional, and I requested a room closer to the elevator and she was able to accommodate me with no problem very professional, easy-going and smooth check in room was good
Business response:
Thank you immensely for your positive feedback. We deeply respect your kind words about our professional receptionist and smooth check-in process.
we got there Monday and all restaurants and bars were closed, they told us all opens on weekends so only 2 restaurants were open during 4 days so kind of boring. Also the 1st room was given to us was kind of a old looking, you guys need to remodel your rooms is about time. The employees gave us excellent service, same as on the phone and our requests to front desk and housekeeping were fullfiled quick and nice, for years exactly 20 we had been staying at El Dorado hotel we love it, but this time we found all this, please con... read more
Business response:
We regret to learn about the issues you encountered during your stay. Your feedback on the room conditions and restaurant availability has been noted and will be shared with our management team for review. We appreciate your loyalty over the past 20 years and are glad to hear that our staff provided excellent service throughout your visit. Thank you for letting us know about your experience, as it helps us identify areas for improvement. We value your input and hope to have the opportunity to welcome you back in the future.
The room I chose online it’ was a smoking room but I’m not a smoker also it was cheaper online the room deals of cigarettes smoke all in my clothes the room was just ok very modern and plain the only thing that was nice the beds slept good and comfortable
Customer service was excellent. From valet parking to room! Room was clean
The 2 queen “luxury” room was in the sierra tower. Not my preferred choice. If you actually want a luxury room, you need to pick a premium room. I was very confused by that. Seems to me luxury would be the best. But our luxury room was accommodating. View was just okay. A bit obstructed by another building. There was always a faint smell of smoke in the hallways on the 10th floor that seeped into the rooms. The elevators are older and small. The room itself was updated although the bathroom was on the smaller side. Had a Keu... read more
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,224 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.