This profile has been claimed by the business owner or representative.
Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
Thank you for your review! We're glad you enjoyed your stay! We hope to see you again soon!
Customer Service mainly the operators are incompetent. They take your call from some call center. Was a frustrating experience. The property is great. The people that work for the call center make it difficult for patrons.
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
Average Front desk staff was great, check-in was quick. Room overlooked some type of equipment that was noisy through the night, so we didn't sleep well. Valet service coming in was subpar and the most irritating was not being apprised of a parking fee which other hotels don't charge. Why pay a "resort fee" if parking not included. Overall an average stay, was hoping for more.
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
We had a wonderful family get-together, had a great dinner and drinks also slot-machine fun.
Business response:
Thank you for the review!
Nice small room. Great location, safe and lots of things close by.
Business response:
Thank you for the review.
Good place to stay
Business response:
Thank you for the review.
very nice place to stay in a relatively easy area to access and relatively quiet
Business response:
Thank you for the review.
Stay was good, not a lot of amenities…was hard to even find a drink mid day, mid week. Area around the hotel was very quiet, had to rent a car to get anywhere fun.
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
2nd day of my stay I arrived apr.3pm and music was piped in to my room very loud. Hotel desk shifted me to different room & floor. Still same problem. Again went down to front desk and was checked in to another floor and room. No more music and completed my stay. Just a lot of moving around I didn't like but all else was good.
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,500 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.