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Electro Aide Inc
- Heating & Air Conditioning/HVAC
- Montréal, QC
About this business
Location details
346 Rue Isabey, Montréal, QC, H4T 1W1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very poor experience. I was overcharged for work that was not done. Customer service was very poor and rude. Dishonest company.
Heater stopped working 2days... -15outside, chill to die inside of the house. The phone taker lady told me it’s not emergency unless our engineer claims it is. Lady are not patient with my questions and give me a big sigh . And asked me to wait their tech calling next week...Seems like it was my mistakes to call her and bother her! Still frozen in the whole house! What a ‘lovely ‘vacation because of eletro aide!
installed a heat pump. adjusted the heating system to accommodate the 2 speed fan. we lost the furnace function after that adjustment. they left us in the cold. said if our oil furnace was involved because of the adjustment they could not help.
Company called at 8.17 that technician was on site. He left at 8.37. Charged over 30 minutes taking is sweet time ( 15 minutes) to write the bill which should take a couple of minutes as he knows that over 30 minutes he would be charging extra. Very unprofessional. Technician was not qualified to solve the problem . Both the technician and the Lady managing the service department need to improve customer service quality.
If I could give 0 stars I would.. It has been a NIGHTMARE dealing with electroaide through COSTCO. Ac was installed May 26, 2020 on July 5, 2020 I noticed water dripping onto my main floor. I immediately contacted electroaide I gave my information and they said someone will contact me in the morning. On July 6, 2020 I received a call from Sean I explained to him that my air conditioner was leaking. He told me at first he couldn't get anyone to my house for a repair for approximately 2-3 weeks and I should watch YOUTUBE video... read more
Extremely poor customer service. Do not use them!! They will disappear after you pay and never complete repairs or installation!
ZERO customer service after a questionable and unfinished installation. Area was not cleaned up, wires left hanging all over the place, and proper connections were not made and bypassed. They were quick to meet and take payment but did nothing to help with the issues I was having with their system after it was installed.
Frequently asked questions about Electro Aide Inc
How is Electro Aide Inc rated?
Electro Aide Inc has a 4.4 star rating with 767 reviews.
When is Electro Aide Inc open?
Electro Aide Inc is closed now. It will open tomorrow at 9:00 a.m.