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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I am on the phone right now with the company ELERAS GROUP to cancel the contract. I already have a 7yr, 100,000 miles warranty so didn’t need it. APMTPY CAR IS A 2022 model with 4000 miles. The woman on the line was so rude and condescending that it made me angry. She hung up on me and accuse me of hanging when I was wearing an earphone and the cell was on a table away from me. She wanted me to know that I am making a foolish decision and this is best for me. ****, I took days to think about and consider and decide, yet she ... read more
Business response:
To whom it may concern-I am sorry you felt like you were not being heard when you called in and spoke to our customer service representative. It is not often we have a customer set up the coverage to turn around and cancel within a couple weeks. It is the representatives job to get to the reason why a consumer wants to cancel a contract so we can better serve other customer's. We do not condone a representative arguing with customers and this has been brought to the customer service managers attention. I want to assure you t... read more
They Harass you to death you tell them you dont want this anymore they just keep talking to and asking why do you want to cancel this over and over ***** is so rude to you .
Business response:
Hi *******- we appreciate your concern for the customer in reference. The call was reviewed for quality assurance and our findings were, our representative was just trying to get to the reason why our customer wanted to cancel his vehicle service contract. It is not often we have someone set up the coverage then turn around and want to cancel it four days later. It is our representatives job to get to the reason why a customer wants to cancel so we can better serve other customers. I want to assure you the customer's account... read more
Well as of 7 November 2022 the Elena's group call the dealership and ask them did the transmission slip. So the question is if I didn't know what slipping was how would know if it slipping or not. Second as a customer when you spend your money you should not be wait on an adjuster to make a decision on weather the customer need a rental vehicle after the technician state problems is confirmed they shouldn't be a hold up for the customer to get a rental. When I purchased this warranty the person said they was affiliate with G... read more
Business response:
Hello ******- we certainly apologize for the inconvenience you have experienced. We are the seller for the policy and the administrator is the one who approves and or denies all claim. Since we do not visually see the vehicle there is a process to get a claim approved, per the terms and conditions of your contract. We are here to help you out and do not want this to be a burden for you. Please call our customer service department @ ************ so we can help you with this process. Thank you
How can my warranty be out and not activated It's a new vehicle and the dealer activates the factory warranty when the deliver the vehicle. This is a ******** after market warranty that does not do what they say they will And if the car needs repair then I shouldn't have bought it, so this immediate response request is ********
terrible customer service called to get information after receiving a flyer in the mail. fast talking flim flam salesman. never answered my questions about the extended warranty that I already have, except to say his was the best. run away from these clowns.
Need to cancel asap! Have ****** ***! Contact. Signed up today .. already BBB reviewing your organization! Need a $99 refund , cancel my account! Asap ****** ***!
I just got the threatening pink card that makes it sound as though my brand new vehicle Warranty would lapse. This should not presented on a brand new vehicle. And the company knows it's brand new because the card has the year of the vehicle. Which is this year.
After I figured out what it really was, I called to cancel as I didnt need an extended warranty. After she kept raising her voice and kept arguing with me why I was canceling and that I wouldnt back down. She said I would be refunded in 10 days and hung up. I will definitely keep a close watch if I get refunded.
I got a sketchy almost 'official looking' type of pink slip notice that my warranty was about to run out and to act fast, despite the fact that I just got the car and activated a brand new warranty. Being a new car buyer and outright dumb I went through with the call and gave them information to charge me for a down-payment, and a 5 YEAR plan. Realizing I still obviously had an active warranty I called back to try to cancel and they sent me on hold 5 separate times, one time I was waiting for around 15 minutes before I gave ... read more
Business response:
Hi ******. Eleras offers coverage to protect consumers against unexpected vehicle repairs after the factory warranty expires. We do not our customer's info, any info you provide is solely for the purpose of protecting your vehicle. I have confirmed that your coverage plan was canceled on the same day you set the coverage up August 25th, 2022. If you have any questions or would like to talk further, please give us a call.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.4 star rating with 842 reviews.
When is eleras group open?
eleras group is closed now. It will open on Monday at 8:00 a.m.