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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We actually have a legitimate dealer extended warranty. I received a final warning letter that my warranty was expiring and the rates were increasing. They included the year, make and model of our vehicle. Since we are currently in the 2nd year of a 3 year **** Warranty, I called the number on the letter to advise them that we still have another year on the warranty. An arrogant representative told us our warranty was now expired because I refused to extend with them. I'm not easily taken in by scams, but I thought the lette... read more
Business response:
To Whom This May ******** The letter is just an offer to purchase additional coverage on your vehicle. We are not the manufacturer and do not claim to be. If you do not wish to purchase additional coverage discard the notice. We can also remove you from all mailing lists moving forward. Please provide us with the customer id on the notification and we will remove you from all our future lists immediately. Call us at ************. Thank you.
Sold a truck and no longer needed the coverage, that is when the harassment began. Whats wrong with the truck, are you getting another vehicle, youve made this many payments. This first of all is none of their business but to boot the supervisor then proceeded to rudely over talk myself and my husband. We finally got the cancellation. Say no to this behavior on any service industries
Business response:
To Whom This May ******** We apologize that you feel this way. Our intention was not to upset you. We take these concerns seriously. Any customer service department wants to know why they are losing your business so that they can better assist you or someone else in the future. We apologize for the inconvenience this caused you.
A scam company that sends misleading mailers out to older demographic areas implying you have a warranty with them and trying to sell you a extension. The company name is hidden by only mentioning it once in very small print at the bottom of the letter and the mail mimics a recall notice to get you to open it. Not normal business practices. I assume all the glowing reviews here are posted by the company.
Business response:
To Whom This May ******** The mailer sent out is just a notification letting you know that your factory warranty is about to expire or is expired. You are welcome to discard it or call us to have us remove you from the mailing list completely. If you would like us to remove you from the list completely please call us at ************ and provide us with the code on the upper left hand side of the notification. Thank you and have a nice day.
Received a letter from Eleas -- had to look at the small print and only found a name. A legit company with a legit offer would make it clear who they are. This letter implies they have tried to call me. I get scam calls from any number of car warranty scams and they never say what company they are from. Again, a legit company would tell you who they are.This letter also implies I have a current warranty with them -- I DON'T! I refuse to call this company so they can turn around and say the I do business with them and then ha... read more
Im not sure how this company got our information. The letter we received includes threatening verbiage (in all caps, underline, and bold print) such as Final Notice, Final Attempt to Notify, Official Business- Penalty for Private Use, Financially Liable, Call Immediately, Extremely Urgent and Time Sensitive. I previously worked as a corporate trainer for a large extended warranty company in FL and knew what to look for and what is inappropriate. I would like to be immediately removed from the mailing and or call list. I also... read more
Business response:
To Whom This May ******** The letter you received is just an offer to purchase additional coverage, if you are not interested in doing so then we will make sure you are removed from any mailing lists moving forward. We will take you off of any future mailing list if you please provide us with the customer ID on your notice.Sorry for the inconvenience the notice may have caused you.
I have been hounded and harrassed by this company by phone calls and letter, telling me that my warranty is about to expire. I was pretty sure it was a scam, because I pay for my warranty in my monthly car loan payment;******** ********** ****** would do something about this! it will continue until my loan is paid off. (I took out a six year loan.) I called my loan company to verify this fact. They said yes, they receive many calls. Customers are harrased, and unfortunately, some fall for it and end up paying for a warranty ... read more
Had to google and come to this site to find an address; Agreed with every review but would never do this business online when my own dealer is 2 miles away...... Whatever Eleras believes, the letter IS deliberately misleading... glad I took it to my DEALER.\ NOT a Customer and won't be ... go ahead and say so in your response.
Business response:
To Whom This May Concern: We apologize for any misunderstanding the mail offer may have given you. This is for the long term break down coverage for your vehicle. We offer coverage through A rated administrators with the BBB. These administrators have paid over 1 billion in claims. We have no affiliation with the dealership, however, the policies offered are good nationwide. If you wish to be removed from all of our mailing lists, please provide the customer ID code on the notice and you will be removed. Again, we apologize ... read more
Was on the phone with the last for at least 30 minutes trying to cancel my policy and she kept asking the same questions being difficult not letting me cancel or anything , I had to cancel my card because they wouldn’t let me cancel it was very frustrating
Business response:
To Whom This May Concern: We apologize for any frustrations that we caused. All calls are recorded for quality assurance and training purposes. We will make sure that we review the call and address it accordingly. We pride ourselves in good customer service. Your policy was cancelled upon your request. If you have any additional questions or concerns, please contact us at ************. Thank you.
This company is a rip-off i was misled the entire time after i gave my payment i didn’t get the email with a copy of the policy so i had to call back 3 times only to get a empty email then the representative jinxed my car and my car broke down now ive had the policy for 2 months when my car broke down and now they taking me through **** to get it repaired so i asked to cancel my policy only to be promised by a representative steven that he would make sure the repairs get done really only to keep taking the payments out of my... read more
Business response:
To Whom This May Concern: After reviewing Ms. ******'s policy information from 06/10/21, it seems that it was communicated to Ms. ****** that her claim was not denied by the administrator (*****) and they were simply requesting service records for the vehicle. Ms. ****** understood and said that she would attempt to gather those records. On 06/15/21, she called back in with more questions regarding her claim. Our representative told her the same as before, that they needed service records to proceed with the claim. She under... read more
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open tomorrow at 8:00 a.m.