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Elliott Beach Rentals
- Hospitality
- North Myrtle Beach, SC
About this business
Location details
401 Sea Mountain Hwy, North Myrtle Beach, SC, 29582, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 8:30 a.m. to 5:30 p.m. |
I also rented a condo through Elliott. I had to cancel because of a health issue. My issue is every time you call there you get a different answer. I was told that they would try to re-rent my condo and I would get a refund minus $100.00. When I seen my condo was not available for my week I called and was told I would get the full refund because the condo owner took the rental away from Elliott. When I got my check it was short $100.00. When I called they said the person I talked to was wrong and they were not giving me the ... read more
Business response:
Dear Ms. **********, I am so sorry you had to cancel your vacation and could not enjoy our beautiful coast. However, I am glad we were able to get your rental occupied so you could receive a refund. Our cancellation policy states that you have 5 business days to make any changes to your reservation. After that the deposit is due and you will enter into a binding contract with the homeowner. Any cancellations after that time would result in breaking of contract and are subject to a $100 non-refundable cancellation fee. Once... read more
I arrived 10/29/20 to unlock push key door. While avoiding human defecation on the inner stairs, holding my breath and shining a light to see, it was a bad start that only got worse. We brought softball players that were in a tourney and one MAIN point of hot tub was for the girls and loosening them up for play. TWO workers from pool Co., came to fix, one Friday morning and one Sunday morning. It FINALLY started working properly Sunday night late. I called THREE times for someone to remove the defecation on steps, which ran ... read more
Business response:
Dear Ms. ******* I am sorry to learn that your stay with us was less than satisfactory. Making sure our guest have a great vacation is our #1 goal. However, we do encounter unforeseen issues from time to time. I did look into your reservation and I did see notation of the things you reported. I also saw notation of housekeeping going back to the house to try to make things right. I also saw notations of the Pool Company being called and that they went out on several occasions during your stay and according to them-the hot w... read more
Last several years of condo rentals have been horrible, Rooms are filthy, have not been cleaned or sanitized. This last rental at Ocean Bay we found a dirty diaper behind night stand, hair in sink, old food in freezer, trash in trash can. food on tables and chairs, floors not clean or swept. Now especially with covid 19, you can tell no one has cleaned or disinfected the rooms. Elliott does nothing but say they will send a cleaning crew. Takes them forever to get there to clean or fix anything. Elliott Rentals has gone down ... read more
Business response:
Dear Ms. ********, First, let me apologize on behalf of our company for not having your rental satisfactorily prepared for your stay. We do value each and everyone of our guest and we try to respond to any problems as quickly as possible. We do apologize for your inconvenience for the delays you encountered. We are a long standing company rooted in customer service and integrity. Our #1 goal is to do our best to ensure our guest enjoy their stay with us. When a guest is unhappy, we do our best to resolve any shortcomings on... read more
DO NOT RENT FROM THIS COMPANY!! WILL TAKE YOUR MONEY, EVEN THOUGH THE WHOLE COUNTRY IS DEALING WITH THE PANDEMIC, THIS COMPANY REFUSES TO REFUND YOUR DEPOSITS!! I CAN SEE THAT ****** **** ****** HAS AN "A" RATING...I'M GOING WITH THEM. *****
Business response:
Dear Ms. ****, Upon looking into your reservation I did see where management agreed to send you a credit for your next stay with us in the amount of $532.30. It was issued back in July. I am not sure why you never received a letter from us stating that this had been done. However, I am going to issue another letter to you.
Checked into a Beach House, and the pool was nasty and turning green. The house hadn't been cleaned. Found pills and needles laying around in the house. Black mold was on the floor, walls, and air conditioner vents. The refrigerator didn't work. Made a complaint and was told they would call me back. They never called back for 3 days. Didn't clean the pool until the 4th day we was their. Would not recommend.
Business response:
Thank you for taking the time to share your experience with us! We are truly sorry your experience was not to your satisfaction. Our guest's satisfaction is of utmost importance and it is unacceptable that we did not perform up to these standards. Please know I have forwarded your message to our team to ensure these issues will be addressed promptly. If there is anything we can do, please feel free to reach out to us. We are always here to help our customers. We hope to see you back at the beach!
We had scheduled a vacation for the 1st week in August. Due to the Pandemic and South Carolina being put on the quarantine list for the state I live in, we had to cancel. I would not have been able to go back to my job for 2 weeks which I could not do. I understand as per the contract we would be given a refund minus 100 dollars if our unit was re-rented for the same time frame and the same price. When I received the refund check is was pennies compared to what it should have been. The issue I have is the company is they nev... read more
Business response:
Thank you for taking the time to reach out to us. We can certainly understand your concerns and frustrations regarding your refund. The company has weighed all options and has tried hard to be fair to everyone involved. We are contractually obligated to follow the cancellation policy we have in place. The homeowner is guaranteed the rental amount on your contract. If we made the decision to lower the rates, it is only because we wanted to get someone in the unit last minute so that we can provide you with a refund rather tha... read more
I am a Canadian so I cannot enter the United States due to the Covid-19 pandemic. I contacted Elliot Beach Rental by phone on May 21 to discuss cancelling my 2-week reservation and was told that I would not received a refund unless someone else booked my weeks. This is ridiculous because all other rental agencies have given refunds for cancellations related to Covid-19. I did see, by looking at their availability calendar online, that my weeks were both booked by at least June 24 when I checked in to the page again. I called... read more
Business response:
Thank you for taking the time to reach out to us. We can certainly understand your frustrations. We did find a solution for you so that you do not lose the money you have down on your reservation. We had called to discuss that with you. We do hope you come see us at the beach in 2021!
I will never rent from Elliott Realty every again! This business has no consideration that we are going through a pandemic. They are just looking to make money and has no care for the customer. Our family rented a condo for a summer vacation as we have in the past from Elliott. Once the news of increased cases in Horry County and Myrtle Beach was stated as a "hot spot" came to surface we made the decision to cancel for the health and wellness of our family. Yes, we read the terms of the rental agreement. The property was jus... read more
WORST COMPANY EVER!!!!! Zero stars if it were possible!!! In the middle of this pandemic situation, you would think that a company would have a little bit of a heart, but not Elliott Beach Rentals! They are RUDE, HATEFUL, and UNCARING with their automated response of "we are contractually not able to help you, but if you want to cancel and us TRY to re-book with someone else, we can do that". I was actually laughed at on one of my several phone calls to this company about this situation. We had a large family vacation planne... read more
Business response:
Hello ****, Thank you for taking the time to share your experience with us. As discussed with you over the phone, we are following the cancellation policy we have in place even during this difficult time that we are all going through. If you know that you are not coming down, I would strongly suggest that you call and cancel your reservation so that we can get it re-booked and provide you with a refund. If the unit is not re-rented, you can always instate your reservation and come to the beach. We appreciate your patience a... read more
Frequently asked questions about Elliott Beach Rentals
How is Elliott Beach Rentals rated?
Elliott Beach Rentals has a 3.8 star rating with 4,185 reviews.
When is Elliott Beach Rentals open?
Elliott Beach Rentals is open now. It will close at 5:30 p.m.