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Elliott Beach Rentals
- Hospitality
- North Myrtle Beach, SC
About this business
Location details
401 Sea Mountain Hwy, North Myrtle Beach, SC, 29582, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 8:30 a.m. to 5:30 p.m. |
We reserved a house for the last full week of July. The house itself, was basically what one expect in that particular price range, aside from some minor issues. The problem is Elliott Rentals billing an additional charge and claiming damage to the property almost 2 weeks after we departed. The claim from Elliott is that we essentially ripped the storm door from the threshold on the front of the home, then left it laying against the porch railing. This did not happen while we were there. The frame for the storm door was loos... read more
Business response:
Dear Mr. and Mrs. ******* we are very sorry for the inconvenience and for the miscommunication we had concerning your unit. When guest come into the units they usually let us know about any issues that are going on in the unit, mainly so that they do not get charged for it. Our policy is to charge the guest that has departed for any damage if they have not reported it. We did see that the issue was resolved, and again we apologize for misunderstanding.
In April my wife and I decided to give us a 1 year out time due to many month taking care of all needed Treatments and Physical therapy my wife was undergoing. One morning my wife woke up and was blind and unable to speak. On top her mobility was gone. Paralyzed from her neck down. The recovery time was exhausting and difficult at times due to the needed 24hr care. We got in contact with Elliott vacation rental and moved in a condo at the Ocean Forest Plaza. After we moved in I noticed some issues with the AC and opened ... read more
Business response:
Dear *****, we are very happy that we could move you to another unit better suited for you and your wife; we are sorry the 1st one did not work out. I know that there were issues when you came into the unit, but we are so happy to know that we are at a good place with you and you wife; hopefully the refund will be a big help for you. We hope you'll are enjoying the new unit, and we look forward to the rest of your stay with us. Please let us know if we can do anything for you.
House was disgusting and not cleaned. I called the company and they told me they could not refund our cleaning fees. I told them that I was not happy with that due to the fact that we had to clean the house. The front porch was not swept. Rugs were full of sand. Inside, the floors were extremely dirty. Spills on the floor that wasn't mopped up. The bath rugs were so dirty we had to wash them. The area rug in the living room is dirty and stained. The toilets were dirty with black rings. The coffee pot was filthy and had a lit... read more
Business response:
Thank you for your taking time to express your concerns and issues: Exceptionalism in service starts with compassion. ******* Beach Rentals has long standing reputation of Impeccable Service to our guest and owners. We truly care about your experience and appreciate those that feel the need to complain. However, it is not our business model to ignore or not show empathy to everyone that vacations through our family business. We Care! Please note the units we manage are individually owned, decorated to the property own... read more
If I could leave negative stars I would. When we first rented this unit in the fall of 2021 for June of 2022 it was owned by someone else. We received a message that since it had changed ownership we would need to cancel our reservation and redo it because of this. Honestly this should have been the first warning of impending issues. Fast forward to June 18,2022. Around 2:00 p.m. I received a text message that the unit was ready and could check in. We had planned on not checking in until after 4 which was check in time. We a... read more
Business response:
Dear ******, I am sorry to hear that you were not happy with your stay. According to the notes in your reservation, our management team offered to send housekeepers to do reclean which you declined. They also offered to move you and you also declined to move. Upon your departure you received compensation for your inconvenience. We feel as though we have been fair in our customer service and in trying to resolve your dissatisfaction. I understand that you were not pleased with your vacation rental. I hope you will come to ... read more
Horrible Accommodations! The room was unfit for anyone. Filthy soiled furniture , non working AC, poor customer service . Holes in walls, ceiling, unit has not been cleaned! Elliot Beach Rentals should be ashamed!
Business response:
Thank you, *****, for the review and feedback. According to the notes in your reservation our management did move you to another property and also compensated your stay. We feel as though our customer service went above and beyond to accommodate your 2 night stay with us.
AVOID AT ALL COSTS!!!! $6500 USD Rental for a week in May and the deficiencies in the home and pool are endless. Upon arrival pool has algae and mold growing on the sides and bottom and is green as the grass, a haven for infection for small kids! Door knobs missing in house and no batteries in 3/4 of the remotes in the house. Pool table has crayon and cut marks in the felt and is barely usable. Customer service has been non existent and requested follow up from Management has not happened. Will never rent again and will make... read more
Business response:
Dear Mr. T., I am sorry to hear you are displeased with your stay at Life is Good. As one of our Elite Properties, this house undergoes detailed inspection before each check in. The issues you have stated do not match what our Elite inspector reported. Neither does it match with prior guests comments including the guest who checked out on the day of your arrival. The pool is cleaned every Saturday and every Wednesday by a professional pool contractor. With your complaints, we have sent out our Quality Control team. Their ... read more
I will start by saying if I can give this place no stars I would. Elliot beach rentals doesn't even deserve one star. We had a reservation in Baywatch Tower 2 , 17th floor from 4/9/22-4/17/22. We drove 13 hours from NY for a vacation to have the people next to us smoking the entire time. When In fact it is a no smoking property and it is posted all over. We Went down to complain to the front desk who did come up and knock on their door to tell them that it was a no smoking property. However, They continued to smoke both insi... read more
Business response:
I am so sorry, Christopher, to learn you were not happy with your stay with us at Baywatch. As a rental property management company we do not control the entire complex at Baywatch Resort. Per notes in your reservation several phone calls and emails were sent to the Front Desk and to the Property Manager. We cannot enforce the rules, evict, or warn guests who are not registered with Elliott Beach Rentals. I understand your frustration as I too have had my share of the same experience with other guests not following the rules... read more
Looking to spend your hard earned money on an overpriced beach vacation yet still have the responsibility of fixing and reporting broken items in a house that isn't yours? Rent with Elliott Beach Rentals and they'll put you right to work fixing one of their many properties that they don't thoroughly maintain. You'll feel super connected to the previous renters as Elliott does NOT walk the property between tenants, ensuring you're left with a filthy house featuring holes in walls, leaks in the ceiling, broken ice machines, ha... read more
Business response:
****, I am sorry to hear your experience with us not a positive one. I have looked over the notes in our system and it seems several calls were made to by you to report the above issues with the hot tub and bathroom ceiling. I understand your frustration and you have the right to feel disappointed. However, I hope you will also understand that we were doing everything we could on our end to resolve the issues you faced. Please know we were in constant contact with the homeowner, his maintenance vendor and pool company, tryin... read more
I rented a unit at Emerald Cove !-2c from the week of March 12th.I chose this unit because of an elevator and a hot tub. Neither one of them worked although they gave us a code for the pool area where the pool had garbage in it .I was refunded 100.00 for no elevator. The condo was extremely dirty, under the furniture were cups, paper, tissue etc. We cleaned the outside of the cupboards of grease. The whole experience was a disaster and when I informed them there was no response. All I got was I hope you enjoyed your stay????... read more
Business response:
Dear Mr. ****** I am sadden to hear that your experience with us less than you expected. Our guest satisfaction is of extreme importance to us. When we learned of the elevator issue, we contacted you a week prior. Had you chosen to move to another rental, we would have accommodated your decision. When you reported the TV issue to us, we corrected it. Had we known about the cleaning issues and the issues surrounding the pool area and hot tub, we would have gladly worked to correct those for you. According to the calls made... read more
Frequently asked questions about Elliott Beach Rentals
How is Elliott Beach Rentals rated?
Elliott Beach Rentals has a 3.8 star rating with 4,185 reviews.
When is Elliott Beach Rentals open?
Elliott Beach Rentals is open now. It will close at 5:30 p.m.