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Elliott Beach Rentals
- Hospitality
- North Myrtle Beach, SC
About this business
Location details
401 Sea Mountain Hwy, North Myrtle Beach, SC, 29582, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 8:30 a.m. to 5:30 p.m. |
I have reached out to your rental office multiple times (the 1st two emails with NO response), my 1st call to file a very valid complaint ended with 0 rectification and I was told, by the agent Vanessa, that I couldn't even speak to a manager until the day before checkout to file any grievances. We rented the home called Beach Please (reservation 1086791), the listing says it sleeps 10. We are a family of 7 (2 adults and our 5 children aged 8, 6, 4 year old twins, and 2). Upon arrival we noticed there is no way to access the... read more
I would have given no stars but that's not an option. This has to be the worst place to rent from. We were told it was a house, turns out it's a condo. We have three parking spots come 7 bedrooms... not to mention we weren't allowed to enter our property until after 7pm-and then we had to clean the unit ourselves but we weren't allowed to enter when we arrived to clean it. Then you got the 3 parking spots, 2 of which are being used by a dump trailer and a truck for the company that's renovating the unit next to us. Broken ti... read more
Business response:
Dear ****, I am so sorry to hear learn about your experience with us. Please contact me at customerservice@elliottreatly.com so we can discuss your stay. I do not have a reservation in your name, or I would reach out to you.
I can't even give them 1 star but had to give something to post this. This is a disgustingly long story. Condo wasn't cleaned, food left in refrigerator, food on counter top, dog hair everywhere (no pets allowed), body fluids on sofa w dog hair, dog bones under the furniture, parking was for compact cars but we had 3 trucks. One renter said they told them to park their cars in the Walmart parking lot and catch an Uber back. Seriously. Once we finally got maid service it took them 2.5 hrs to just clean upstairs. We cleaned th... read more
Business response:
Dear ****, I would like to help with these issues, but I do not have a reservation in your name. Please contact me at customerservice@elliottrealty.com.
It was a terrible experience right from day 1. With no idea where to pickup the keys, we were roaming at night from one Elliot office to other, with zero hospitality from the representatives available on emergency hotline. Then started the nightmare when we reached the apartment. With filthy closets to uncleaned dishes to broken tiles, to a not working washer dryer and dishwasher and above all apartment where someone had smoked. Me with my family slept in that horrible condition. The most pathetic is the customer service. On... read more
Business response:
Dear Mr. ********* I do apologize for the issues you had during your stay with us and for the disappointment you now have in our company. According to our records, you checked in on the 19 of April. Our confirmation emails all list the name of the check in office, the location and the phone number. On April 18, you spoke with one of our phone operators about the check in process. Unfortunately, with the Easter Weekend, Spring Break Season and the release of the Covid Vaccine, our phone lines have been overwhelmed. When you ... read more
The email below was sent to Elliott. It details my experience and my frustration with Elliott. My family recently booked a vacation with Elliott Rentals. My entire experience was a frustrating NIGHTMARE. I have filled out multiple surveys (sent by Elliott and Myrtle Beach Vacation Rentals) and have received ZERO response. It is my hope that by emailing (again) as well as posting on Facebook, my actions will elicit a response. I booked my vacation online on Thursday, February 25, 2021. I paid the entire balance online via my ... read more
House was filthy in and out. Seashells, beer cans and cigarette butts all over outside.. stove and dishes where nasty.. floors not cleaned for awhile and alot more.. company said owners fault and never sent anyone to clean.(they charge almost $500 for cleaning). Bed sheets had dried up blood on them. We had 2 disabled people so we only rent properties with an elevator. The elevator was broken we called and said be there Monday(called Saturday). Wednesday rolls around someone comes and told us repair order was canceled and n... read more
Business response:
I do apologize on behalf of our company and our homeowner for the bad experience. I wish I could reach out to you but I do not have your name or your email in our system.
We rented one of their properties and it was FILTHY. Trash and crumbs leftover from the last tenants under the bed and on the deck, black mold in the fridge, sticky door handles, stained pillows, bedspread clearly not washed and carpets definitely not vacuumed. But the last straw was finding a bed bug in one of the rooms. Elliot tried to put us up in a different house after that and the next house also had bed bugs so we asked for a refund and had to find a new place last minute for 10 adults and a baby. DISGUSTING.
Business response:
Dear Ms. ****, I do apologize on behalf of everyone here at Elliott Beach Rentals and the homeowners of both properties. We do our very best to stay on top of things. However, we like everyone else, have our shortcomings. I wish we could have done better by you, unfortunately, bed bugs do happen even in the best of places. I am sorry we were not able to accommodate your stay. With the Easter weekend and Spring Break we had nothing else available. We did refund your money. I hope in time you will come to understand and give u... read more
I also rented a condo through Elliott. I had to cancel because of a health issue. My issue is every time you call there you get a different answer. I was told that they would try to re-rent my condo and I would get a refund minus $100.00. When I seen my condo was not available for my week I called and was told I would get the full refund because the condo owner took the rental away from Elliott. When I got my check it was short $100.00. When I called they said the person I talked to was wrong and they were not giving me the ... read more
Business response:
Dear Ms. **********, I am so sorry you had to cancel your vacation and could not enjoy our beautiful coast. However, I am glad we were able to get your rental occupied so you could receive a refund. Our cancellation policy states that you have 5 business days to make any changes to your reservation. After that the deposit is due and you will enter into a binding contract with the homeowner. Any cancellations after that time would result in breaking of contract and are subject to a $100 non-refundable cancellation fee. Once... read more
I arrived 10/29/20 to unlock push key door. While avoiding human defecation on the inner stairs, holding my breath and shining a light to see, it was a bad start that only got worse. We brought softball players that were in a tourney and one MAIN point of hot tub was for the girls and loosening them up for play. TWO workers from pool Co., came to fix, one Friday morning and one Sunday morning. It FINALLY started working properly Sunday night late. I called THREE times for someone to remove the defecation on steps, which ran ... read more
Business response:
Dear Ms. ******* I am sorry to learn that your stay with us was less than satisfactory. Making sure our guest have a great vacation is our #1 goal. However, we do encounter unforeseen issues from time to time. I did look into your reservation and I did see notation of the things you reported. I also saw notation of housekeeping going back to the house to try to make things right. I also saw notations of the Pool Company being called and that they went out on several occasions during your stay and according to them-the hot w... read more
Frequently asked questions about Elliott Beach Rentals
How is Elliott Beach Rentals rated?
Elliott Beach Rentals has a 3.8 star rating with 4,014 reviews.
When is Elliott Beach Rentals open?
Elliott Beach Rentals is open now. It will close at 5:30 p.m.