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Elliott Beach Rentals
- Hospitality
- North Myrtle Beach, SC
About this business
Location details
401 Sea Mountain Hwy, North Myrtle Beach, SC, 29582, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 8:30 a.m. to 5:30 p.m. |
I'm at Naugatuck down we checked in Saturday. Got a text at 12:49pm it was ready. I am still recovering from a surgery I had and didn't know I would have to clean on vacation but So far we have found the back yard grass grown up and trash everywhere, someone did clean the yard. the beds were filthy I washed the covers in the leaking washer. I bought the lien package it was delivered at 7 pm, didn't know it included dirty lien. The couch smells like urine, the other couch is broken the bath rug is filthy, the washer and dishw... read more
Business response:
Thank you so much, *****, for speaking with me about your stay and forwarding the pictures to me. Please know that we have called the Homeowner and are working on getting all these issues resolved for future guest. I will be contacting you shortly.
I was not happy with how Elliott handle a bad rental
Business response:
Dear Ms. ******, I am sorry that we were not able to come to an acceptable agreement on behalf of your stay. However, we feel we have been more than fair on our part.
After reading all the reviews I see that there is surely a problem with Elliott Realty. We went to Vacation Rental By Owner (VRBO) and after we clicked on making a reservation found that it was not VRBO but a rental company (Elliott Rental). Too late to change, but we were hoping that it would be okay. We stayed at Somers by the Sea 1 with the Windy Hill Office of Elliott from June 19th to the 26th. The place is now going by a new name-Catch us by the Sea 1. It was listed as a LUXURY rental-was that ever false advertisement!... read more
I booked a reservation with Elliot Realty for a house in Cherry Grove in early October 2020. The amount was paid in full a month before we were to arrive as stated in the contract. 28 hours prior to my arrival on June 5, 2021, I received a call that the owner was doing reconstruction with no type of explanation. Elliot offered me an "upgraded" house in South Myrtle beach that was not on a channel and it was at least 45 minutes from where I wanted to be. I went online and began searching for another rental which is literally ... read more
Business response:
Dear ***,, I am so sorry you had to go through this ordeal. Unfortunately, the house you had originally reserved was having maintenance issues and was undergoing construction to fix those. We did try to find a suitable place to move you to so your vacation would go on as planned. We did not have anything that met your needs. Therefore, we did refund all monies paid into our company. I do apologize for the time you wasted during your vacation to deal with us. I understand your frustration and you are right, this was not your ... read more
I have reached out to your rental office multiple times (the 1st two emails with NO response), my 1st call to file a very valid complaint ended with 0 rectification and I was told, by the agent Vanessa, that I couldn't even speak to a manager until the day before checkout to file any grievances. We rented the home called Beach Please (reservation 1086791), the listing says it sleeps 10. We are a family of 7 (2 adults and our 5 children aged 8, 6, 4 year old twins, and 2). Upon arrival we noticed there is no way to access the... read more
I would have given no stars but that's not an option. This has to be the worst place to rent from. We were told it was a house, turns out it's a condo. We have three parking spots come 7 bedrooms... not to mention we weren't allowed to enter our property until after 7pm-and then we had to clean the unit ourselves but we weren't allowed to enter when we arrived to clean it. Then you got the 3 parking spots, 2 of which are being used by a dump trailer and a truck for the company that's renovating the unit next to us. Broken ti... read more
Business response:
Dear ****, I am so sorry to hear learn about your experience with us. Please contact me at customerservice@elliottreatly.com so we can discuss your stay. I do not have a reservation in your name, or I would reach out to you.
I can't even give them 1 star but had to give something to post this. This is a disgustingly long story. Condo wasn't cleaned, food left in refrigerator, food on counter top, dog hair everywhere (no pets allowed), body fluids on sofa w dog hair, dog bones under the furniture, parking was for compact cars but we had 3 trucks. One renter said they told them to park their cars in the Walmart parking lot and catch an Uber back. Seriously. Once we finally got maid service it took them 2.5 hrs to just clean upstairs. We cleaned th... read more
Business response:
Dear ****, I would like to help with these issues, but I do not have a reservation in your name. Please contact me at customerservice@elliottrealty.com.
It was a terrible experience right from day 1. With no idea where to pickup the keys, we were roaming at night from one Elliot office to other, with zero hospitality from the representatives available on emergency hotline. Then started the nightmare when we reached the apartment. With filthy closets to uncleaned dishes to broken tiles, to a not working washer dryer and dishwasher and above all apartment where someone had smoked. Me with my family slept in that horrible condition. The most pathetic is the customer service. On... read more
Business response:
Dear Mr. ********* I do apologize for the issues you had during your stay with us and for the disappointment you now have in our company. According to our records, you checked in on the 19 of April. Our confirmation emails all list the name of the check in office, the location and the phone number. On April 18, you spoke with one of our phone operators about the check in process. Unfortunately, with the Easter Weekend, Spring Break Season and the release of the Covid Vaccine, our phone lines have been overwhelmed. When you ... read more
The email below was sent to Elliott. It details my experience and my frustration with Elliott. My family recently booked a vacation with Elliott Rentals. My entire experience was a frustrating NIGHTMARE. I have filled out multiple surveys (sent by Elliott and Myrtle Beach Vacation Rentals) and have received ZERO response. It is my hope that by emailing (again) as well as posting on Facebook, my actions will elicit a response. I booked my vacation online on Thursday, February 25, 2021. I paid the entire balance online via my ... read more
Frequently asked questions about Elliott Beach Rentals
How is Elliott Beach Rentals rated?
Elliott Beach Rentals has a 3.8 star rating with 4,034 reviews.
When is Elliott Beach Rentals open?
Elliott Beach Rentals is open now. It will close at 5:30 p.m.