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Elliott Beach Rentals
- Hospitality
- North Myrtle Beach, SC
About this business
Location details
401 Sea Mountain Hwy, North Myrtle Beach, SC, 29582, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 8:30 a.m. to 5:30 p.m. |
House was filthy in and out. Seashells, beer cans and cigarette butts all over outside.. stove and dishes where nasty.. floors not cleaned for awhile and alot more.. company said owners fault and never sent anyone to clean.(they charge almost $500 for cleaning). Bed sheets had dried up blood on them. We had 2 disabled people so we only rent properties with an elevator. The elevator was broken we called and said be there Monday(called Saturday). Wednesday rolls around someone comes and told us repair order was canceled and n... read more
Business response:
I do apologize on behalf of our company and our homeowner for the bad experience. I wish I could reach out to you but I do not have your name or your email in our system.
We rented one of their properties and it was FILTHY. Trash and crumbs leftover from the last tenants under the bed and on the deck, black mold in the fridge, sticky door handles, stained pillows, bedspread clearly not washed and carpets definitely not vacuumed. But the last straw was finding a bed bug in one of the rooms. Elliot tried to put us up in a different house after that and the next house also had bed bugs so we asked for a refund and had to find a new place last minute for 10 adults and a baby. DISGUSTING.
Business response:
Dear Ms. ****, I do apologize on behalf of everyone here at Elliott Beach Rentals and the homeowners of both properties. We do our very best to stay on top of things. However, we like everyone else, have our shortcomings. I wish we could have done better by you, unfortunately, bed bugs do happen even in the best of places. I am sorry we were not able to accommodate your stay. With the Easter weekend and Spring Break we had nothing else available. We did refund your money. I hope in time you will come to understand and give u... read more
I also rented a condo through Elliott. I had to cancel because of a health issue. My issue is every time you call there you get a different answer. I was told that they would try to re-rent my condo and I would get a refund minus $100.00. When I seen my condo was not available for my week I called and was told I would get the full refund because the condo owner took the rental away from Elliott. When I got my check it was short $100.00. When I called they said the person I talked to was wrong and they were not giving me the ... read more
Business response:
Dear Ms. **********, I am so sorry you had to cancel your vacation and could not enjoy our beautiful coast. However, I am glad we were able to get your rental occupied so you could receive a refund. Our cancellation policy states that you have 5 business days to make any changes to your reservation. After that the deposit is due and you will enter into a binding contract with the homeowner. Any cancellations after that time would result in breaking of contract and are subject to a $100 non-refundable cancellation fee. Once... read more
I arrived 10/29/20 to unlock push key door. While avoiding human defecation on the inner stairs, holding my breath and shining a light to see, it was a bad start that only got worse. We brought softball players that were in a tourney and one MAIN point of hot tub was for the girls and loosening them up for play. TWO workers from pool Co., came to fix, one Friday morning and one Sunday morning. It FINALLY started working properly Sunday night late. I called THREE times for someone to remove the defecation on steps, which ran ... read more
Business response:
Dear Ms. ******* I am sorry to learn that your stay with us was less than satisfactory. Making sure our guest have a great vacation is our #1 goal. However, we do encounter unforeseen issues from time to time. I did look into your reservation and I did see notation of the things you reported. I also saw notation of housekeeping going back to the house to try to make things right. I also saw notations of the Pool Company being called and that they went out on several occasions during your stay and according to them-the hot w... read more
Last several years of condo rentals have been horrible, Rooms are filthy, have not been cleaned or sanitized. This last rental at Ocean Bay we found a dirty diaper behind night stand, hair in sink, old food in freezer, trash in trash can. food on tables and chairs, floors not clean or swept. Now especially with covid 19, you can tell no one has cleaned or disinfected the rooms. Elliott does nothing but say they will send a cleaning crew. Takes them forever to get there to clean or fix anything. Elliott Rentals has gone down ... read more
Business response:
Dear Ms. ********, First, let me apologize on behalf of our company for not having your rental satisfactorily prepared for your stay. We do value each and everyone of our guest and we try to respond to any problems as quickly as possible. We do apologize for your inconvenience for the delays you encountered. We are a long standing company rooted in customer service and integrity. Our #1 goal is to do our best to ensure our guest enjoy their stay with us. When a guest is unhappy, we do our best to resolve any shortcomings on... read more
DO NOT RENT FROM THIS COMPANY!! WILL TAKE YOUR MONEY, EVEN THOUGH THE WHOLE COUNTRY IS DEALING WITH THE PANDEMIC, THIS COMPANY REFUSES TO REFUND YOUR DEPOSITS!! I CAN SEE THAT ****** **** ****** HAS AN "A" RATING...I'M GOING WITH THEM. *****
Business response:
Dear Ms. ****, Upon looking into your reservation I did see where management agreed to send you a credit for your next stay with us in the amount of $532.30. It was issued back in July. I am not sure why you never received a letter from us stating that this had been done. However, I am going to issue another letter to you.
Checked into a Beach House, and the pool was nasty and turning green. The house hadn't been cleaned. Found pills and needles laying around in the house. Black mold was on the floor, walls, and air conditioner vents. The refrigerator didn't work. Made a complaint and was told they would call me back. They never called back for 3 days. Didn't clean the pool until the 4th day we was their. Would not recommend.
Business response:
Thank you for taking the time to share your experience with us! We are truly sorry your experience was not to your satisfaction. Our guest's satisfaction is of utmost importance and it is unacceptable that we did not perform up to these standards. Please know I have forwarded your message to our team to ensure these issues will be addressed promptly. If there is anything we can do, please feel free to reach out to us. We are always here to help our customers. We hope to see you back at the beach!
We had scheduled a vacation for the 1st week in August. Due to the Pandemic and South Carolina being put on the quarantine list for the state I live in, we had to cancel. I would not have been able to go back to my job for 2 weeks which I could not do. I understand as per the contract we would be given a refund minus 100 dollars if our unit was re-rented for the same time frame and the same price. When I received the refund check is was pennies compared to what it should have been. The issue I have is the company is they nev... read more
Business response:
Thank you for taking the time to reach out to us. We can certainly understand your concerns and frustrations regarding your refund. The company has weighed all options and has tried hard to be fair to everyone involved. We are contractually obligated to follow the cancellation policy we have in place. The homeowner is guaranteed the rental amount on your contract. If we made the decision to lower the rates, it is only because we wanted to get someone in the unit last minute so that we can provide you with a refund rather tha... read more
I am a Canadian so I cannot enter the United States due to the Covid-19 pandemic. I contacted Elliot Beach Rental by phone on May 21 to discuss cancelling my 2-week reservation and was told that I would not received a refund unless someone else booked my weeks. This is ridiculous because all other rental agencies have given refunds for cancellations related to Covid-19. I did see, by looking at their availability calendar online, that my weeks were both booked by at least June 24 when I checked in to the page again. I called... read more
Business response:
Thank you for taking the time to reach out to us. We can certainly understand your frustrations. We did find a solution for you so that you do not lose the money you have down on your reservation. We had called to discuss that with you. We do hope you come see us at the beach in 2021!
Frequently asked questions about Elliott Beach Rentals
How is Elliott Beach Rentals rated?
Elliott Beach Rentals has a 3.8 star rating with 4,034 reviews.
When is Elliott Beach Rentals open?
Elliott Beach Rentals is open now. It will close at 5:30 p.m.