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Elliott Beach Rentals
- Hospitality
- North Myrtle Beach, SC
About this business
Location details
401 Sea Mountain Hwy, North Myrtle Beach, SC, 29582, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 8:30 a.m. to 5:30 p.m. |
I am writing this review as I have not received a response from a letter that was written to the President of Elliott Beach Rentals expressing our dissatisfaction with our stay at the condo and requesting an appropriate refund. My friend and I rented Oceans 605 in North Myrtle Beach for 2 weeks, October 9-23, 2021. Due to the condo's inferior condition, the accommodations failed to meet our expectations. We could see by the online photos that the furniture appeared to be somewhat dated. However, we were shocked to find that ... read more
Business response:
Thank you, *******, for the review and honest feedback. I am very sorry to hear of your experience with us and our failure to follow up. During the time we received your letter, we were actually in the midst of a training conference. Thank you, for allowing our Guest Services Manager the opportunity to talk with you. Please know you are a valued guest, as all of our guests are, and we really do appreciate your letter and photos. If there is anything we can do for you in the future, please do not hesitate to let us know. Agai... read more
Company posts pictures for nice clean rentals and the pictures do not match reality. Beds in disrepair have gross foam toppers, roaches in rooms, closets full of trash and junk and unusable, furniture rough stains everywhere and when you complain no response will not rectify situation. Buyer beware this company is very deceptive.
Business response:
Dear Ms. *******, I would love to resolve the issues and disappointment in our company. However, I do not have enough information to contact you. Could you please email me where you stayed and the name on the reservation? My email is customerservice@elliottrealty.com.
I was given the wrong rental despite booking more than 10 months in advance. For some unknown reason, my reservation was cancelled and changed to a different rental. I had the confirmation email and receipt for my rental. I made my specific reservation because the beach access was accessible for individuals with limited/impaired mobility which I made clear over the phone when booking. The manager could not explain why my reservation was changed without my approval. As my chosen rental and any similar rentals were already boo... read more
Business response:
Dear Ms. *******, I am sorry to see you are still dissatisfied with our company. Yes, there was some error on our part. However, we did try to resolve the issues by compensating you and also paying for the wheelchair. It would be wonderful if we never had any issues. Unfortunately, we are like everyone else-human-sometimes we make mistakes. We have done everything on our part to try to correct and amend our relationship with you. I hope in time you will reconsider and allow us another chance to serve you.
My vacation was canceled by Elliott Realty 10 days prior to my arrival date because the home had been double booked- the owner rented it on Airbnb and I rented through Elliott Realty. I originally booked the house on 4/4/21 for a vacation from 8/7-8/14/21 and was informed of this mess on 7/28/21. I was offered a "comparable home" which was nowhere comparable to the first home I rented (it had one less bedroom, no pool, and 5 miles away from my original location). Elliott Realty had no pictures of the comparable home and told... read more
The unit we stayed in was very dirty. It had apparent mold near one of the vents, stuff leaking out of the walls near the tub, floor trim popping up and no master balcony furniture. We had to spend our first couple of hour of vacations doing Elliott Rentals job. They don't seem to have a problem sending you a message when your room is ready, when they know it isn't. Anyway, they sent the same cleaners back and all they did was sweep a pile of sand out of the living room. The sofa was so dirty we couldn't sit on it. Elliot di... read more
Business response:
Dear Mr. *******, I would like to see what I can do to help rectify your disappointment in our company. However, I do not have a reservation in your name. Could you please contact me at customerservice@elliottrealty.com?
Had to give a 1, but wouldn't give that if it were an option. My family and I recently stayed in An Ocean View Cottage #2 from July 24-31, 2021. Upon arrival, approximately around 8:30 p.m. which was after check-in time, we walked into a completely filthy and disgusting house and lots of broken items or not working. There were so many issues, it is hard to capture them all. The pictures I have certainly do not do justice in showing the true condition we walked into. -Dirty, disgusting beds - appearance of blood and urine sta... read more
Business response:
Dear *******, I am sorry to learn of your displeasure of our company. You have spoken with members of our management team and they are all in agreement. At this time there is nothing more that can be done. We wish you well.
I would give 0 stars but bits not a option!! Where to even start... without writing a novel!! I'll make it as short as possible! The furniture was outdated!! It looked like it was in a war cushions ripped off the couch and the pull out bed was broke!! We had to lay the mattress on the floor!! The site said there was cable in all rooms... one room got one channel and we were told that it's a kids room and we would need to hook up a DVD player or our phone which neither worked as the tv didn't support it!! The others worked wh... read more
Business response:
Dear Ms. ***, I understand your disappointment and frustration. As I have answered in other reviews, at this time there is nothing more we can do. You have spoken with several members of our management and they have given you answers. I am sorry we have not been able to come to a better ending. We wish you well.
I'm at Naugatuck down we checked in Saturday. Got a text at 12:49pm it was ready. I am still recovering from a surgery I had and didn't know I would have to clean on vacation but So far we have found the back yard grass grown up and trash everywhere, someone did clean the yard. the beds were filthy I washed the covers in the leaking washer. I bought the lien package it was delivered at 7 pm, didn't know it included dirty lien. The couch smells like urine, the other couch is broken the bath rug is filthy, the washer and dishw... read more
Business response:
Thank you so much, *****, for speaking with me about your stay and forwarding the pictures to me. Please know that we have called the Homeowner and are working on getting all these issues resolved for future guest. I will be contacting you shortly.
I was not happy with how Elliott handle a bad rental
Business response:
Dear Ms. ******, I am sorry that we were not able to come to an acceptable agreement on behalf of your stay. However, we feel we have been more than fair on our part.
Frequently asked questions about Elliott Beach Rentals
How is Elliott Beach Rentals rated?
Elliott Beach Rentals has a 3.8 star rating with 4,185 reviews.
When is Elliott Beach Rentals open?
Elliott Beach Rentals is open now. It will close at 5:30 p.m.