This profile has been claimed by the business owner or representative.
Elliott Beach Rentals
- Hospitality
- North Myrtle Beach, SC
About this business
Location details
401 Sea Mountain Hwy, North Myrtle Beach, SC, 29582, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 8:30 a.m. to 5:30 p.m. |
Checked into a Beach House, and the pool was nasty and turning green. The house hadn't been cleaned. Found pills and needles laying around in the house. Black mold was on the floor, walls, and air conditioner vents. The refrigerator didn't work. Made a complaint and was told they would call me back. They never called back for 3 days. Didn't clean the pool until the 4th day we was their. Would not recommend.
Business response:
Thank you for taking the time to share your experience with us! We are truly sorry your experience was not to your satisfaction. Our guest's satisfaction is of utmost importance and it is unacceptable that we did not perform up to these standards. Please know I have forwarded your message to our team to ensure these issues will be addressed promptly. If there is anything we can do, please feel free to reach out to us. We are always here to help our customers. We hope to see you back at the beach!
We had scheduled a vacation for the 1st week in August. Due to the Pandemic and South Carolina being put on the quarantine list for the state I live in, we had to cancel. I would not have been able to go back to my job for 2 weeks which I could not do. I understand as per the contract we would be given a refund minus 100 dollars if our unit was re-rented for the same time frame and the same price. When I received the refund check is was pennies compared to what it should have been. The issue I have is the company is they nev... read more
Business response:
Thank you for taking the time to reach out to us. We can certainly understand your concerns and frustrations regarding your refund. The company has weighed all options and has tried hard to be fair to everyone involved. We are contractually obligated to follow the cancellation policy we have in place. The homeowner is guaranteed the rental amount on your contract. If we made the decision to lower the rates, it is only because we wanted to get someone in the unit last minute so that we can provide you with a refund rather tha... read more
I am a Canadian so I cannot enter the United States due to the Covid-19 pandemic. I contacted Elliot Beach Rental by phone on May 21 to discuss cancelling my 2-week reservation and was told that I would not received a refund unless someone else booked my weeks. This is ridiculous because all other rental agencies have given refunds for cancellations related to Covid-19. I did see, by looking at their availability calendar online, that my weeks were both booked by at least June 24 when I checked in to the page again. I called... read more
Business response:
Thank you for taking the time to reach out to us. We can certainly understand your frustrations. We did find a solution for you so that you do not lose the money you have down on your reservation. We had called to discuss that with you. We do hope you come see us at the beach in 2021!
I will never rent from Elliott Realty every again! This business has no consideration that we are going through a pandemic. They are just looking to make money and has no care for the customer. Our family rented a condo for a summer vacation as we have in the past from Elliott. Once the news of increased cases in Horry County and Myrtle Beach was stated as a "hot spot" came to surface we made the decision to cancel for the health and wellness of our family. Yes, we read the terms of the rental agreement. The property was jus... read more
WORST COMPANY EVER!!!!! Zero stars if it were possible!!! In the middle of this pandemic situation, you would think that a company would have a little bit of a heart, but not Elliott Beach Rentals! They are RUDE, HATEFUL, and UNCARING with their automated response of "we are contractually not able to help you, but if you want to cancel and us TRY to re-book with someone else, we can do that". I was actually laughed at on one of my several phone calls to this company about this situation. We had a large family vacation planne... read more
Business response:
Hello ****, Thank you for taking the time to share your experience with us. As discussed with you over the phone, we are following the cancellation policy we have in place even during this difficult time that we are all going through. If you know that you are not coming down, I would strongly suggest that you call and cancel your reservation so that we can get it re-booked and provide you with a refund. If the unit is not re-rented, you can always instate your reservation and come to the beach. We appreciate your patience a... read more
Elliott Rentals took a $1650.00 deposit on May 8 & we canceled our reservation three weeks later, on May 29th for a July 5-11 stay. This gave them about a 6 week notice. Due to Myrtle Beach being a COVID-19 Hotspot at this time, they have not yet been able to rent out the unit, and are refusing to refund our deposit. Poor business practice in this circumstance and the state of our nation right now...
Business response:
We can certainly understand and relate to these concerns and disappointments. However, we are working very hard to get that unit re-booked so that we can provide you with a refund. We are contractually obligated to follow the cancellation policy we have in place. Everyone has taken a big hit, our guests, our homeowners, and small businesses. It has not been easy for any of us navigating through these unknown times. We appreciate your patience.
Could careless about the pandemic and are not willing to work with customers that are effected because of different state mandates. Had to cancel my reservation because New York has named South Carolina as one of the hotspots that if you return from it you have to mandatory quarantine for 14 days. With being responsible and cautious I had to cancel my reservation that I booked a month ago when things were ok. I can get a refund only if it is rented out with in 3 days. You can't even get to it online to rent unless you call E... read more
Business response:
Hello, Thank you for taking the time to reach out to us. We appreciate your patience as we tried to get the unit re-booked for you. We did get a re-book in that unit. Your refund will go through a refund process and you will receive a refund in about 10-14 business days. We look forward to seeing you at the beach in the future!
Frequently asked questions about Elliott Beach Rentals
How is Elliott Beach Rentals rated?
Elliott Beach Rentals has a 3.8 star rating with 3,994 reviews.
When is Elliott Beach Rentals open?
Elliott Beach Rentals is open now. It will close at 5:30 p.m.