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Elliott Beach Rentals
- Hospitality
- North Myrtle Beach, SC
About this business
Location details
401 Sea Mountain Hwy, North Myrtle Beach, SC, 29582, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 8:30 a.m. to 5:30 p.m. |
We submitted a review on a luxury rental that we rented 7/20/24..pineapple palace. In ***********************************. This luxury rental had major issues..mold, cracked windows, inoperable hot tub, inoperable stovetop, leaking freezer/ice maker, etc. to name a few. Our review was never posted. Last re *** on property was March 2024. ****** purposely withholding negative reviews to get property rented. Elliott did not resolve to our standard during or after our stay.
Business response:
Thank you for your taking time to express your concerns and issues: Exceptionalism in service starts with compassion. Elliott Beach Rentals has long standing reputation of ****************** to our guest and owners. We truly care about your experience and appreciate those that feel the need to voice their complaints. It is not our business model to ignore or not show empathy to everyone that vacations through our family business. We Care! Please note the units we manage are individually owned, decorated to the property owner... read more
Just frustrated at this point because no one at Elliott seems to care. Ive filled out their We apologize that we did not meet your expectations. How can we improve? , emailed and called. And they have not responded or with the call were of no help because I didnt call them immediately to tell them my unit was filthy. Master toliet clogged with dirty *************** even though it had its little strip to let me know it was clean. We unclogged it ourselves. Who wants to wait to have someone come out and do the job we paid them... read more
Business response:
Thank you for your feedback and concerns with Spring Towers 604, you just checked out on 8/31 and you sent in a feedback report, someone has to be able to be given the chance to read over that and respond. You then went right to ****** without allowing anyone to reach out to you, It is a holiday weekend a lot of people are spending time with their families. You sent an email about your issues and stated you didn't want anyone coming out to assist you or rectify the problems. We apologize for your inconvenience but posting th... read more
Travel all the way from ******* for a room that I booked month ago. Looking forward to enjoying the beach with my family and had my elderly parents that couldn't do stairs. So they put me at beach colony 412. Once I arrived I knew it was going to be issue. The door was open not lock. When I opened the door the smell was horrible. But I proceeded to the first bedroom and the carpet will soak in ********* can hear it as you step on the rug. The rug in the first room also has some discoloration in carpet. I immediately turn aro... read more
Business response:
Thank you for the feedback, you were refunded all of your money and this was an unnecessary claim to the BBB. We understand you were frustrated, and we try to help all of your guests to the best of our ability but making this complaint was unnecessary since we took care of you.
For the past I say 4 or 5 years my family and I have used Elliott Beach Rentals and we have always stayed at pretty nice places but this year this year was not the same. We stayed at the **************** condo unit 901 and it was just bad from the start. First we check in around 3:30ish and they tell me the room is still being cleaned and thats fine with me. So we go down the road for a little shopping and around 5ish I get a text stating the room is ready. So we go to the location and after searching and searching for the r... read more
Business response:
Thank you for reaching out to Elliott Beach Rentals. please get in touch with us at ************************************************ so we can better assist you with your complaint.
Terrible. Aboslutey terrible. The house we rented was *****************************************. When we arrived the pool deck was scatterd with dirty clothing, soaking wet shoes and 2 bags worth of trash. We were advised by the pool company not to use the pool due to needing shocked and a missing drain cover on the bottom. The house had dry wall tape falling from the ceiling above the counter top, the ceiling was leaking water, one of the showers had no doors, the pool table was unuseable because the felt was torn, the air ... read more
Business response:
We apologize for the inconveniences you were faced with on your vacation. We hope that you were taken care of by the VP and you will come back to see us again in the future.
I have attempted to leave 2 reviews for Elliott under the listing for ***** feet retreat. They refuse to post my review or even get back to me. June 22 we arrived at our rental which was absolutely filthy. Figured we would try and make the best of it for the kidsuntil we were going to bed that night we found USED NEEDLES and an accu check blood test strip right beside the nightstand/bed. Go to plug up the lamp on the nightstand and right between the bed and nightstand is a ziploc bag with more needles, a ripped off prescript... read more
Business response:
Thank you for the review, and feedback about your stay. We are sorry about the issues with ***** Feet Retreat. Please reach out to me at ext 333 in reference to your stay.
So disappointed. I rented a unit from Elliott Beach Rentals through Airbnb for my familys vacation at the beach. Upon arrival to the unit around 3:00pm. We walked in to a nasty smell in the unit. Upon further inspection we found what appeared to be vomit on the headboard, down the wall and next to the bed. There were lots of hairs on the nightstand next to the bed where it had not been dusted or wiped. The refrigerator was visibly unclean and funky. The shower liner had black moldy stains on it. The floor was sticky to walk ... read more
Business response:
Thank you for reaching out to us about your stay. I have gone over your notes and the conversations in chat with the reservations department and also *** ****** From our side at Elliott Beach Rentals, we refunded you everything but $351.23 your total with us was ******* we refunded ******. the rest is from *** ***** and their fees. We have no control over the fees that they charge we apologize for that and we understand its very frustrating going between two companies to try and be reimbursed money. Please reach out to *** *... read more
We went to Myrtle ********************** and stayed at The ***** HOUSE in North Cherry Grove. The cleanliness and upkeep of the home was little to none. The home was dusty, moldy in parts and unsanitary in others. Caked up dust is visible on the ceiling fans and vents. Mold is visible on venting and certain areas in bathrooms, like the a shower heads. Disgusting! There was even a crockpot in one of the bathrooms. The floors were extremely slippery because sand was on them. The carpets need to be cleaned, if not pulled up alt... read more
Business response:
Thank you for reaching out to Elliott Beach Rentals, we apologize that you had issues with the ***** home, however you never called us to report anything about these issues and we definitely would have taken care of them or moved you to another property. There is nothing stating that you were unhappy with your stay and if we do not know what is wrong with the home we can not fix it or take care of the issues while you are with us. You have left reviews on every web page we have and a response has *** made to each and every o... read more
I had pretty much put this out of mind after several months.Time to start planning next beach trip.Received my new listing book from Elliott.Reminded me not to use them againLast June we rented a unit through them.Ocean Terrace/Cherry Grove Cant remember unit number but first floor facing Ocean Blvd.The amenity list included hot tub.Dealing with a physical injury I was looking forward to the hot tub..It was out of serviceNot just broke and being repaired..Probably not in service for months..Privacy fence around it was collap... read more
Business response:
Thank you for reaching out to Elliott Beach Rentals in reference to your complaint. After reviewing your reservation with us, it shows that you agreed to the ***** when you were in the office speaking to a manager. You did not say anything else about the hot tub you advised the unit was nice and the pool was nice as well. We have no control over the *** and their response to having amenities fixed or taken care of in a timely manner. We apologize that you had these issues, we could have moved you to another unit or compensat... read more
Frequently asked questions about Elliott Beach Rentals
How is Elliott Beach Rentals rated?
Elliott Beach Rentals has a 3.8 star rating with 4,185 reviews.
When is Elliott Beach Rentals open?
Elliott Beach Rentals is open now. It will close at 5:30 p.m.