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Emergency Restoration Services LLC
- Disaster Restoration Services
- Virginia Beach, VA
About this business
Emergency Restoration Services LLC of Virginia Beach, VA specializes in cutting edge mold removal & remediation, water, fire and smoke damage restoration services throughout Hampton Roads. Our environmentally safe approach to mold removal helps protect against the harmful effects of toxic mold exposure while preserving the world we live in. Our company offers both residential and commercial mold remediation solutions, with years of experience in many project environments. Regardless of the type or scope of damage, you can be... read more
Location details
2433 Castleton Commerce Way, 102, Virginia Beach, VA, 23456, United States
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Professional personnel to the max. The water mitigation team was exceptional in their response and duties. They were at my home one hour from the time I talked with Nicole about my situation. Dehumidifiers going 24/7 for 96 hours and then fans for five days. And they kept the house amazingly clean during its operations. I am totally impressed by the teams' skills and courtesies. Then Jacob, the assessor of how much the costs would come to for insurance purposes has so much experience in the industry from actually laying tile... read more
Business response:
Mr. [Member Name Removed], Thank you for the kind words. Customer service is our top priority, and I'm glad we were able to help you in your situation. Donna
We reached out to ERS after a traumatizing house fire. They were amazingly professional, caring, prompt, and knowledgeable in every aspect of helping us with demolition to rebuild. They were our angels and have helped us through an extremely challenging time. We would definitely call on Chad and his team again if we ever needed any home damage service.
Business response:
Mrs. [Member Name Removed] we strive for excellent customer service, and appreciate you taking the time to give us a review on Angie's List. As you know, referrals are the best recommendation you give! Sincerely, Donna Coerse
ERS was timely and great at communication. Job finished to satisfaction, would recommend this company.
Business response:
Thank you for taking the time to review our services. We strive to have excellent customer service, and are pleased you were provided with that! Sincerely, ERS
Every person was professional and cordial. The estimator was thorough and explained everything well. The process took three days: one to remove the moldy part of the wall and dry the interior of the wall and carpet, then after letting it dry over the weekend, another came in to plaster, and then the next day another came in to paint and replace the vent and wood trim. He left my place spotless, vacuumed the whole room, and even took the initiative to tighten a screw on my screen door. I highly recommend this company. And if ... read more
They are not a general contractor so had to hire another service for restoration. In process some things not related to the damage were destroyed. They compensated but it should not have occurred
Business response:
Thank you for reviewing the services provided by Emergency Restoration Services. We appreciate you taking the time to write a review as well as choosing us to handle your mold remediation needs. Unfortunately there was some issues that came up along the way. We addressed them in a timely and fair manner that both parties agreed to. Emergency Restoration Services is a Class A contractor that preforms reconstruction services for our clients regularly.
The company did an excellent job of removing the mold and keeping it contained until it was gone. They also restored the house back to it's original condition. The workers were friendly and professional
Business response:
Thank you so much for your response. We appreciate the feedback given to us from our customers, it helps us to become a better company, and making sure we're on the right track! We know that mold is not a pleasurable problem to deal with, and we're happy to have made that minimal for you. As well as providing excellent customer service, which we strive for 100% of the time. We have passed your comments onto our employees, and again we appreciate your business.
They seemed to do a pretty good job from what I can tell. We appreciated them because they gave us the cost. The bare minimum cost was just getting out the mold and keeping it from hopefully coming back with paint and everything. Then they also showed us what we could do if we wanted to put a new wall in or just leave it with just the concrete. Whereas, I think, most people would try to up-sell you. I think it was pretty good and as far as I know I think they did a pretty good job. I'm not an expert in that department, but i... read more
Business response:
Thank you so much for your review. We strive for excellent customer service, and by your recent grade, I can see we've achieved that!
Aaron at ERS was amazing. We went through a lot of stress during this issue. He was the first person to step and run with it. He took the home owners insurance appraisers information and worked directly with him so we did not have to play middle man. He made it a very smooth process. They first dried everything and the team that set all of that up was extremely professional and very friendly. Then they did the repair and it looks better than it did before this happened. They made this a very positive experience. We are very ... read more
Business response:
Mr. [Member Name Removed], Thank you so much for your kind words, we value your opinion and thank you for your review. We strive very hard to have the best employees, and excellent customer service! Donna ERS
ERS cut out the affected ceiling and removed the mold from the wood in the attic. They treated the area and we have not had a problem since. They were professional and efficient.
Business response:
Thank you for responding to give our company a review. We value your opinion!
Frequently asked questions about Emergency Restoration Services LLC
How is Emergency Restoration Services LLC rated?
Emergency Restoration Services LLC has a 5 star rating with 392 reviews.
When is Emergency Restoration Services LLC open?
Emergency Restoration Services LLC is open now. It is open 24/7.