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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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Outstanding I recently had an experience with Udochukwu Ekenna and I must say, I was thoroughly impressed. He was incredibly friendly and attentive, making sure all my questions were answered. He went above and beyond to ensure I was satisfied with my inquiry. I appreciate the quick response time and the genuine care they showed throughout the process. I highly recommend EposNow to anyone looking for excellent customer service!
Business response:
Hi Olivia, Thank you for your glowing feedback! We're delighted to hear that Udochukwu provided such exceptional service and went above and beyond to assist you. Ensuring our customers feel valued and supported is at the heart of what we do, and it’s wonderful to know we met your expectations. If you ever need further assistance, we're always here to help! Best regards, EposNow
EFTPOS integration Integration of card payment terminal was resolved on first contact
Business response:
Hi Alberto, Thank you for your review! We're thrilled to hear that your EFTPOS integration was resolved quickly on the first contact. Our team is always here to ensure a smooth experience for our customers. If you have any further questions or need assistance, please don’t hesitate to reach out! Best regards, EposNow
Amazed with their staff service On of (EPOS Now)'s staff called Vidya she is so amazing and helpful. I have recently moved with EPOS NOW and I am really new to this system. Vidya is the one who helped me to know the POS better oh man she was like a pro agent answers all my queries as asked and helped me to fix some of the technical problem on the POS I Highly recommend her. One of the best support person I've ever had in my entire life God bless you Vidya!
Business response:
Hi Kunj, Thank you for your wonderful feedback! We're thrilled to hear that Vidya provided you with such outstanding support as you transitioned to our system. It's fantastic to know that she was able to address all your queries and assist you with technical issues. We will ensure your kind words are passed on to her. Your recommendation means a lot to us! Best regards, EposNow
Sales and Set up stage All everyone from sales through to training have all been amazing. We are looking forward to using our new POS in the next few weeks when we re open
Business response:
Hi Jodie, Thank you for your kind words! We're delighted to hear that you had a positive experience with our sales and training teams. We're excited for you to start using your new POS system when you reopen! If you need any further assistance, please don’t hesitate to reach out. Best regards, EposNow
No Card reader prompt Whilst the issues were addressed today, it should not have been necessary to hold a session as we did. Your help desk should have been able to have fixed the issue, or at least passed it to someone the could have done so.
Business response:
Dear Jim, Thank you for your feedback, and we’re glad to hear that the issue was eventually resolved. However, we completely understand your frustration that it required additional effort to get to that point. Your experience highlights areas where we can improve, particularly in ensuring our help desk resolves issues more efficiently or escalates them to the right team promptly. We take your concerns seriously and will use them to enhance our support processes. Thank you for sharing your thoughts, and we appreciate your pat... read more
Great! The customer service was excellent. Vidya was patient and helpful.
Business response:
Dear Aftab, Thank you for your feedback! We’re delighted to hear that Vidya provided you with excellent customer service, showcasing patience and helpfulness. If there’s anything else we can assist you with, don’t hesitate to reach out. Thanks again for your share, Epos Now.
Positive Start Despite Initial Doubts New to the business. wasn't convicted with the reviews I read. however have given a shot to try it out and so far it has been good to me
Business response:
Dear Lessie, Thank you for giving us a try and sharing your experience! We're glad to hear that your initial doubts have been eased, and that things have been going well so far. We’re here to support you as you continue on your journey, and we’re confident that you’ll find even more value in Epos Now. Thanks again for your share, Epos Now
Josh was awesome Josh was very helpful and helped me transfer my data across from my other cafe therefore saving me hours of time. Cheers Josh.
Business response:
Hi Luke, Thank you for your kind words! We're so pleased to hear that Josh was able to assist with transferring your data, saving you valuable time. We'll be sure to pass along your appreciation to him. Best regards, EposNow
Effortless Card Acceptance Resolution by Jodi Had issues with my cards being accepted and Jodi managed to sort it out for me. thank you !
Business response:
Hi Josh, Thank you for your feedback! We're thrilled that Jodi was able to resolve the card acceptance issue efficiently. Your experience matters to us, and we're always here to help. Best regards, EposNow
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.5 star rating with 792 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.