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Epos Now
- Software company
- 3 Whiting Rd, Norwich
About this business
We are one of the fastest growing, most exciting businesses in the UK, US and Australia. Launched in 2011, Epos Now was founded on a belief that all businesses and entrepreneurs should be able to leverage the power of both cloud computing and modern technology to power their businesses. We help to improve both the lives of our customers and their businesses.
Location details
Business Park, 3 Whiting Rd, Norwich, NR4 6DJ, United Kingdom
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Terrible long waits to speak to anyone. People are not able to solve your problem - half the time the call is disconnected. They issue you with numbers so they can pass you off to the customer success team - which is anything but. Nobody ever gets back to you. If you're thinking about buying an EPOS system, but want any kind of service - I wouldn't recommend EPOS now.
Slow system, always breaking, high cost, long contracts. Can’t wait to finish the contract to be honest
As soon as you have a financial problem, they become useless. Nearly 2 months for a black and white refund. Communication is appalling
Could not connect to my till nor could I understand the lady on the phone who could not speak English coherently!!
Can’t pick gratuity by %, user interface could be simpler/ more intuitive (square up)
You overcharged me for 12 months and it has been over 4 months waiting to process the refund. The delay has been put down to the sheer number of refunds your accounts are process. You should either hire more account staff or stop overcharging so many clients because of your inept systems
EPOS Now are a bit of a nightmare when it comes to support. There is no pnone or email support. Instead there is a conveluted process based on raising tickets via their portal and then receiving an email response from a no-reply account, which means that another ticket has to be raised to reply. Plus they offered an introductory discount on one product, which we never received.
The product is really good, but after-sales service is nonexistent.
Customer service has let us down . Our hand held units for the front of house team broke in the first 12 months but EPOS were unable/unwilling to repair/ replace or listen. Very disappointing back up service after sale
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 4 star rating with 615 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.