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Epos Now
- Software company
- 3 Whiting Rd, Norwich
About this business
Location details
Business Park, 3 Whiting Rd, Norwich, NR4 6DJ, United Kingdom
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Can’t pick gratuity by %, user interface could be simpler/ more intuitive (square up)
You overcharged me for 12 months and it has been over 4 months waiting to process the refund. The delay has been put down to the sheer number of refunds your accounts are process. You should either hire more account staff or stop overcharging so many clients because of your inept systems
EPOS Now are a bit of a nightmare when it comes to support. There is no pnone or email support. Instead there is a conveluted process based on raising tickets via their portal and then receiving an email response from a no-reply account, which means that another ticket has to be raised to reply. Plus they offered an introductory discount on one product, which we never received.
The product is really good, but after-sales service is nonexistent.
Customer service has let us down . Our hand held units for the front of house team broke in the first 12 months but EPOS were unable/unwilling to repair/ replace or listen. Very disappointing back up service after sale
We as a customer for many years have been treated appallingly by Epos Now. For over a year our systems have not worked correctly, we have been told the 'code is crumbling'. We have asked for some sort of refund for the £8,000 plus we have spent for systems that were inoperable. We have reached communication with the top names controlling Epos and ......they ignore us! If I could upload the emails we have been sent (or lack of) you would be shocked at blasé communication. It feel like pulling the curtain back on the Wizard of... read more
Business response:
Hi Katy, Thank you for taking the time to leave a review, I am sorry to read your comments and to learn of your experience. I understand you are in contact with a senior manager regarding your dispute, I appreciate your frustration in this matter and hope an amicable conclusion can be reached without delay. Thanks again for your feedback, Socials Team
Please don't go with this company.
Business response:
Dear Craig Van, Greetings, thank you for taking the time to share your feedback about your experience with Epos Now. We apologise for any inconvenience or disappointment you may have experienced. We would like to address your concerns and assist you further. Please contact our customer support team at 0800 294 5945, so we can understand your specific issues and work towards finding a resolution that meets your expectations. At Epos Now, we value our customers' satisfaction and take pride in providing excellent service. We... read more
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 4 star rating with 629 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.