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Epos Now
- Software company
- 3 Whiting Rd, Norwich
About this business
Location details
Business Park, 3 Whiting Rd, Norwich, NR4 6DJ, United Kingdom
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I was promised that I would pay nothing until I moved into my shop when I was pushed into signing up when I was first enquiring. Because of planning permission and other issues, the lease took longer than expected to go through so I was paying for some months that I couldn’t actually use Epos Now at all. Now that I’m having Internet problems in the shop and cannot use Epos Now at all I’m being threatened with an inactivity charge. Lots of broken promises and despite valid and unforeseen reasons for not being able to use t... read more
Business response:
We appreciate your feedback, Fiona. If you would like to discuss your experience further, don't hesitate to reach out to us at 0800 294 5945. We would love the opportunity to resolve any issues.
They missell you the product, once you complain you do not hear back on the outcome for a year. They add more unsubscribed item on your bill to make your bill go high. Their product is fine but their after sales is worst. If you have any complain they ask you to go online live chat. They cannot answer on phone and resolve the outcome. On their live chat it is always a person with name Conor, who logs in, asks your credentials and then goes offline or drops from the chat after waiting over 10 minutes for response. Wouldn’t re... read more
The printer is not good. And the orders on the receipt doesn’t look good as well. Ask for assistance to change that and no one could solve the problem. Still waiting for a callback. Don’t think anyone will even bother to call back
Terrible long waits to speak to anyone. People are not able to solve your problem - half the time the call is disconnected. They issue you with numbers so they can pass you off to the customer success team - which is anything but. Nobody ever gets back to you. If you're thinking about buying an EPOS system, but want any kind of service - I wouldn't recommend EPOS now.
Business response:
Hi Geoffrey, Thank you for taking the time to review Epos Now. We apologise for the inconvenience you experienced; We understand that long wait times and disconnected calls can be frustrating. We strive to provide excellent customer service and it's disappointing to hear we fell short in this instance. We appreciate your feedback and will work to improve our response times and communication. A member of the Customer Success team will be reaching out to you regarding your open case. If you have any further questions, plea... read more
Slow system, always breaking, high cost, long contracts. Can’t wait to finish the contract to be honest
Business response:
Hi Jim, Thank you for sharing your experience with Epos Now. We apologise for any inconvenience caused by the slow system and any technical difficulties you have encountered. Our team is continuously working to improve system performance and address any issues promptly. Regarding the cost, we understand your concerns and would like to assure you that we strive to provide quality products at competitive prices. We appreciate your feedback in this regard. Our contract terms are designed to provide customers with the best opt... read more
As soon as you have a financial problem, they become useless. Nearly 2 months for a black and white refund. Communication is appalling
Could not connect to my till nor could I understand the lady on the phone who could not speak English coherently!!
Can’t pick gratuity by %, user interface could be simpler/ more intuitive (square up)
You overcharged me for 12 months and it has been over 4 months waiting to process the refund. The delay has been put down to the sheer number of refunds your accounts are process. You should either hire more account staff or stop overcharging so many clients because of your inept systems
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 4 star rating with 640 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.