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Epos Now
- Software company
- 3 Whiting Rd, Norwich
About this business
We are one of the fastest growing, most exciting businesses in the UK, US and Australia. Launched in 2011, Epos Now was founded on a belief that all businesses and entrepreneurs should be able to leverage the power of both cloud computing and modern technology to power their businesses. We help to improve both the lives of our customers and their businesses.
Location details
Business Park, 3 Whiting Rd, Norwich, NR4 6DJ, United Kingdom
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You overcharged me for 12 months and it has been over 4 months waiting to process the refund. The delay has been put down to the sheer number of refunds your accounts are process. You should either hire more account staff or stop overcharging so many clients because of your inept systems
EPOS Now are a bit of a nightmare when it comes to support. There is no pnone or email support. Instead there is a conveluted process based on raising tickets via their portal and then receiving an email response from a no-reply account, which means that another ticket has to be raised to reply. Plus they offered an introductory discount on one product, which we never received.
The product is really good, but after-sales service is nonexistent.
Customer service has let us down . Our hand held units for the front of house team broke in the first 12 months but EPOS were unable/unwilling to repair/ replace or listen. Very disappointing back up service after sale
We as a customer for many years have been treated appallingly by Epos Now. For over a year our systems have not worked correctly, we have been told the 'code is crumbling'. We have asked for some sort of refund for the £8,000 plus we have spent for systems that were inoperable. We have reached communication with the top names controlling Epos and ......they ignore us! If I could upload the emails we have been sent (or lack of) you would be shocked at blasé communication. It feel like pulling the curtain back on the Wizard of... read more
Please don't go with this company.
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 4 star rating with 598 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.