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Extra Credit Union
- Credit Unions
- Warren, MI
About this business
Location details
6611 Chicago Rd, Warren, MI, 48092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 11:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
SITE IS DOWN.....
Business response:
Hello Kris, our site is up and running as normal. Do you mean our eBanking platform? Our eBanking was experiencing some issues, but they have now been resolved. Thank you for your patience.
I been waiting for a call back for a week now every time I call to talk to Valerie she never answer then wen I try to switch loan offers then she call a few hours later then don’t hear from her again to a few days later I been a member for two years this is horrible way of doing business and no excuse for not getting back with me when I go inside it’s always empty please don’t go here horrible process in getting results
Do not recommend. My son I applied for and auto loan. Besides the round around he got I did also. No returned calls. I left messages. No emails received. Upon vehicle inspection. Truck has a tailpipe and no muffler. Michigan does not need to pass emissions. I even asked if I took it too a certified mechanic would they approve the loan and the girl said she could not answer that question. Well if a vehicle is certified as safe tjeni should be able too get a loan. But I will not advise anyone to deal with extra cred... read more
Business response:
Hello Karen, thank you for taking the time to leave your feedback. We appreciate you coming to us for your loan needs, and we do try to help as many people as we can, however it’s important to note that we do have certain protocols and requirements that must be met to be approved for an auto loan. If you would like further clarification, we would be happy to have a manager reach out to you. Please let us know if this is something you would like.
Let me start by saying I have banked here for over 20 years, when it was Metro Credit Union, I have had a couple loans which were always paid on time and in full, I use both checking and savings accounts as well as many family members. While I always have very friendly staff at the drive through etc... I must say the last 3 weeks have been a nightmare! I applied for a personal loan and received an email from Valerie who needed additional info, I then e mailed the required items, the very next day I called to verify everythi... read more
Business response:
Hi Christen, thank you for taking the time to leave your feedback. And thank you for your longtime membership. We understand you are frustrated and we apologize for any inconvenience you've experienced. We would be happy to have a supervisor look into this and give you a call. Please let us know if this is something you would like.
Your institution is horrible! We are long time customers who met with one of your financial advisors, who was very condescending, and did nothing for us! Also due to emergent conditions we fell short in checking acct. And you took over 400 dollars of my hard earned money in fees. After writing a letter and an additional appeal letter you again did NOTHING! Not even one fee returned! And you care about your customers??? I think not! Marie lorincz
Business response:
Hello Marie, thank you for your longtime membership. We understand you are frustrated and we thank you for taking the time to leave your feedback ... we will pass it along to our management team. As a longtime member, you may know that we do have fees associated with overdrafts and they are listed on our fee schedule. We understand that emergencies do come up and that sometimes means money out of your pocket that you did not plan on spending in that manner. While we do our best to help our members as much as possible, the ap... read more
Extra Credit Union is AWESOME BUT, Something needs to be done with how TERRIBLE the wait time is to be seen by a representative when you visit the locations.
Business response:
Hi Melody, thank you for this great feedback, we will send it along to the management team :) We strive to give all of our members and potential members individualized attention and really listen to their needs and stories, and sometimes this can take a bit longer. We do understand, though, that it sometimes means a longer wait time for others and how that can be frustrating. Thank you for your membership and patience! We appreciate you!
Simply Put.....I Love My Credit Union
I have been a member of Extra Credit for well over 10 years (since it was Metro Credit Union) and have always had great experiences....... Until now, I applied for a loan 7 days ago and have heard from someone once (on day 6). When I have called to talk to the person handling my loan I leave voicemails with no return phone calls. I feel that this is an unacceptable time frame to get any information, I have had many loans processed over my time here and never has it taken more than 2 days. When applying online I was told I wo... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kyle. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We understand that someone has been in touch and is helping you with your loan. Please let us know if you need anything else ... we're here to help!
don't believe everything they say. They state they help anyone get a loan, not true I tried for a loan and was decline. I believe the reason why is I am not a member, even though I told them I would join. When the rep pulled my credit she said she did not see anything that bad on my report but yet I was declined. Oh well they lost my business, to bad because I was going to switch to them for my direct deposit.
Business response:
Hello Cindy, Thank you for taking the time to leave your feedback. We understand that you are disappointed about not having been approved for a loan. We do our best to help our members and potential members with loans when they need them, however, there are criteria that must be met for approval, which includes credit, in addition to other items. We will have someone reach out to you to talk to you about your specific loan.
Frequently asked questions about Extra Credit Union
How is Extra Credit Union rated?
Extra Credit Union has a 4.3 star rating with 795 reviews.
When is Extra Credit Union open?
Extra Credit Union is closed now. It will open tomorrow at 9:00 a.m.