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Extra Credit Union
- Credit Unions
- Warren, MI
About this business
Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. As the only credit union in Southeast Michigan to offer a certified K-12 financial curriculum, we provide hands-on learning, financial fundamentals and customized services to help students make good financial decisions now and create a brighter financial future. We support our teachers with many different opportunities, as well. Your membership helps support these essential school programs. We... read more
Location details
6611 Chicago Rd, Warren, MI, 48092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 11:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
after going in with my fiancé to ECU I wanted to apply for a loan with Amanda Work who told me to contact her at a later date. which did after leaving several messages on her voice mail for weeks I still didn't get a response in a month and a half very horrible customer service and I feel she was not attentive to my concerns of building my credit. also calling customer service it's like waiting at a bad restaurant who doesn't care about their speedy or quality.
Absolutely horrible. Loan officer was super rude every time I talked with her. I went and picked out a vehicle and came to her with my purchase agreement and she told me I had to wait because she was too busy and that not to call, she would call me when I can come in. I am now a week without a vehicle. I've been a member for several years, thinking about closing my account because of this issue.
I decided I would explore my options for a debt shed loan beyond a first offer I received. I inquired online and submitted application and it said someone would be calling me shortly. This was Thursday morning June 29th it is now July 21st. No one contacted me the entire day, Friday I emailed inquiring my status. I was given my loan officers name Amanda Shaw, and said she would be contacting me that day. Nothing...Saturday I emailed again and nothing. Monday I emailed again and they said no one was in office over the weekend... read more
Ive applied for a loan sent in all paper work called and left messages and no one has emailed me or called me back. I'm a disabled veteran.i was told i would be contacted within a day it's been 4 days and I'm being ignored.
Avoid talking to Lisa in the loan department at all cost. Ask for anyone else.
well I tried to apply for a loan again and this time when I was checking on the application that took me over a half hour to do the girl on line said there was no application to be found. Funny how everyone puts good reviews but when I put a bad review, it seems to disappear so the only way my review will show is if I give all fours or fives. All I want is to apply for a loan with my husband being a coborrower and I have never had so many issue. I wish someone would call me about this.
Absolutely a nightmare as well as horrid. Person i word with always has excuses for everythis and never returns phone calls {Jiana} Needs a re=eval and yesterday. Says never rec what was faxed. left various messages on her voice mail and with the call center. Says never received them. etc. Had to give one star as there are no negative ones
We've had nothing but positive experiences in the 20+ years we've been members. Your positive, friendly receptionist sets the tone for a friendly, service oriented climate. Loan Officer, Lisa Stateler, recently facilitated our debt consolidation loan. She was attentive, professional and closed our deal with expedience, attending to every detail with expertise and attention to detail. Kim Flores is our "go-to" staff person for tech support and any concerns or questions. She follows through with friendly, expert support... read more
It was amazing!
Frequently asked questions about Extra Credit Union
How is Extra Credit Union rated?
Extra Credit Union has a 4.3 star rating with 708 reviews.
When is Extra Credit Union open?
Extra Credit Union is open now. It will close at 5:00 p.m.