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Extra Credit Union
- Credit Unions
- Warren, MI
About this business
Location details
6611 Chicago Rd, Warren, MI, 48092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 11:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wish I could rate it a zero star
Business response:
Hello, Brandon. Thank you for taking the time to leave your feedback. We strive to give excellent member service and we apologize if you have received anything less. If you would like to discuss your experience further, don't hesitate to reach out to us at (877) 638-7628 or info@extracreditunion.org. We would love the opportunity to resolve any issues.
Just a bit disappointed... We had a situation where we had to change the account numbers for direct deposits from the SSA. We did everything we were supposed to do, and everything seemed OK since the monthly checks continued to be deposited. Then 2 months later we receive a notice from the CU that the checks were still being sent with the old account numbers and that they would no longer honor that. So, we scrambled to contact the SSA and resubmitted the changes again, because they had no record of the initial changes done ... read more
Business response:
Hello Phil, thank you for taking the time to leave this feedback. We will pass it along to our management team. We are sorry to hear of your frustrations with your social security deposit and can understand how that would be disappointing. While we do understand this is an inconvenience, please note that this policy is in place for the safety of not only you and your accounts, but our membership as a whole. We would be happy to have a manager reach out to you to discuss this further. Please let us know if this is something y... read more
Two tellers working and a line out the door. I shouldn't have to wait in line for 30 minutes to deposit money. I will be withdrawing all of my money and giving my business to a different credit union with better service. One woman was at a teller the entire 30 minutes I was waiting in line which left one person to handle the line. So much for a lunch break, DO NOT use this credit union. Good thing they closed the Sterling Heights location and didn't bring the workers over where they are obviously needed.
Business response:
Hello Andrea ~ Thank you for taking the time to leave this feedback. We understand your frustration and have passed them along to our management team. We do have alternatives and best practices regarding some of the frustrations you have mentioned, including remote deposit capture, drive-thru services, and ATM deposit functions. These may help improve your banking experience and we would be happy to go over those with you, as well as address any of your concerns. We would be happy to have a manager reach out to you to discus... read more
SITE IS DOWN.....
Business response:
Hello Kris, our site is up and running as normal. Do you mean our eBanking platform? Our eBanking was experiencing some issues, but they have now been resolved. Thank you for your patience.
I been waiting for a call back for a week now every time I call to talk to Valerie she never answer then wen I try to switch loan offers then she call a few hours later then don’t hear from her again to a few days later I been a member for two years this is horrible way of doing business and no excuse for not getting back with me when I go inside it’s always empty please don’t go here horrible process in getting results
Do not recommend. My son I applied for and auto loan. Besides the round around he got I did also. No returned calls. I left messages. No emails received. Upon vehicle inspection. Truck has a tailpipe and no muffler. Michigan does not need to pass emissions. I even asked if I took it too a certified mechanic would they approve the loan and the girl said she could not answer that question. Well if a vehicle is certified as safe tjeni should be able too get a loan. But I will not advise anyone to deal with extra cred... read more
Business response:
Hello Karen, thank you for taking the time to leave your feedback. We appreciate you coming to us for your loan needs, and we do try to help as many people as we can, however it’s important to note that we do have certain protocols and requirements that must be met to be approved for an auto loan. If you would like further clarification, we would be happy to have a manager reach out to you. Please let us know if this is something you would like.
Let me start by saying I have banked here for over 20 years, when it was Metro Credit Union, I have had a couple loans which were always paid on time and in full, I use both checking and savings accounts as well as many family members. While I always have very friendly staff at the drive through etc... I must say the last 3 weeks have been a nightmare! I applied for a personal loan and received an email from Valerie who needed additional info, I then e mailed the required items, the very next day I called to verify everythi... read more
Business response:
Hi Christen, thank you for taking the time to leave your feedback. And thank you for your longtime membership. We understand you are frustrated and we apologize for any inconvenience you've experienced. We would be happy to have a supervisor look into this and give you a call. Please let us know if this is something you would like.
Your institution is horrible! We are long time customers who met with one of your financial advisors, who was very condescending, and did nothing for us! Also due to emergent conditions we fell short in checking acct. And you took over 400 dollars of my hard earned money in fees. After writing a letter and an additional appeal letter you again did NOTHING! Not even one fee returned! And you care about your customers??? I think not! Marie lorincz
Business response:
Hello Marie, thank you for your longtime membership. We understand you are frustrated and we thank you for taking the time to leave your feedback ... we will pass it along to our management team. As a longtime member, you may know that we do have fees associated with overdrafts and they are listed on our fee schedule. We understand that emergencies do come up and that sometimes means money out of your pocket that you did not plan on spending in that manner. While we do our best to help our members as much as possible, the ap... read more
Extra Credit Union is AWESOME BUT, Something needs to be done with how TERRIBLE the wait time is to be seen by a representative when you visit the locations.
Business response:
Hi Melody, thank you for this great feedback, we will send it along to the management team :) We strive to give all of our members and potential members individualized attention and really listen to their needs and stories, and sometimes this can take a bit longer. We do understand, though, that it sometimes means a longer wait time for others and how that can be frustrating. Thank you for your membership and patience! We appreciate you!
Frequently asked questions about Extra Credit Union
How is Extra Credit Union rated?
Extra Credit Union has a 4.3 star rating with 748 reviews.
When is Extra Credit Union open?
Extra Credit Union is closed now. It will open at 11:00 a.m.