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Extra Credit Union
- Credit Unions
- Warren, MI
About this business
Location details
6611 Chicago Rd, Warren, MI, 48092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 11:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Let me start by saying I have banked here for over 20 years, when it was Metro Credit Union, I have had a couple loans which were always paid on time and in full, I use both checking and savings accounts as well as many family members. While I always have very friendly staff at the drive through etc... I must say the last 3 weeks have been a nightmare! I applied for a personal loan and received an email from Valerie who needed additional info, I then e mailed the required items, the very next day I called to verify everythi... read more
Business response:
Hi Christen, thank you for taking the time to leave your feedback. And thank you for your longtime membership. We understand you are frustrated and we apologize for any inconvenience you've experienced. We would be happy to have a supervisor look into this and give you a call. Please let us know if this is something you would like.
Your institution is horrible! We are long time customers who met with one of your financial advisors, who was very condescending, and did nothing for us! Also due to emergent conditions we fell short in checking acct. And you took over 400 dollars of my hard earned money in fees. After writing a letter and an additional appeal letter you again did NOTHING! Not even one fee returned! And you care about your customers??? I think not! Marie lorincz
Business response:
Hello Marie, thank you for your longtime membership. We understand you are frustrated and we thank you for taking the time to leave your feedback ... we will pass it along to our management team. As a longtime member, you may know that we do have fees associated with overdrafts and they are listed on our fee schedule. We understand that emergencies do come up and that sometimes means money out of your pocket that you did not plan on spending in that manner. While we do our best to help our members as much as possible, the ap... read more
Extra Credit Union is AWESOME BUT, Something needs to be done with how TERRIBLE the wait time is to be seen by a representative when you visit the locations.
Business response:
Hi Melody, thank you for this great feedback, we will send it along to the management team :) We strive to give all of our members and potential members individualized attention and really listen to their needs and stories, and sometimes this can take a bit longer. We do understand, though, that it sometimes means a longer wait time for others and how that can be frustrating. Thank you for your membership and patience! We appreciate you!
Simply Put.....I Love My Credit Union
I have been a member of Extra Credit for well over 10 years (since it was Metro Credit Union) and have always had great experiences....... Until now, I applied for a loan 7 days ago and have heard from someone once (on day 6). When I have called to talk to the person handling my loan I leave voicemails with no return phone calls. I feel that this is an unacceptable time frame to get any information, I have had many loans processed over my time here and never has it taken more than 2 days. When applying online I was told I wo... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kyle. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We understand that someone has been in touch and is helping you with your loan. Please let us know if you need anything else ... we're here to help!
don't believe everything they say. They state they help anyone get a loan, not true I tried for a loan and was decline. I believe the reason why is I am not a member, even though I told them I would join. When the rep pulled my credit she said she did not see anything that bad on my report but yet I was declined. Oh well they lost my business, to bad because I was going to switch to them for my direct deposit.
Business response:
Hello Cindy, Thank you for taking the time to leave your feedback. We understand that you are disappointed about not having been approved for a loan. We do our best to help our members and potential members with loans when they need them, however, there are criteria that must be met for approval, which includes credit, in addition to other items. We will have someone reach out to you to talk to you about your specific loan.
This bank has the right mentality to help those in bad financial standing but has poor execution. They don't communicate or followup on loan decisions to know if you are approved. They also do not value confidentiality and listen well to collect and give information to the underwriters. They disclosed my fiance information to me when I mentioned that my fiance got approved for a certain amount of money where we make close to the same amount to be approve for the same amount and has the same credit score as me. They also loo... read more
On October 6,2017 I came into the sterling heights location to close on a loan with Amanda work. she was a horrible rep to work with I recommend you work with someone else. she insisted my last name was spelled incorrectly after telling her my last name was Thoms instead of Thomas several times she still wrote Thomas on the paperwork and also tried to argue with me about it. she also harassed me about changing my reviews online so she wouldn't lose her job she made me feel if I didn't I wouldn't get approve for the loan when... read more
after going in with my fiancé to ECU I wanted to apply for a loan with Amanda Work who told me to contact her at a later date. which did after leaving several messages on her voice mail for weeks I still didn't get a response in a month and a half very horrible customer service and I feel she was not attentive to my concerns of building my credit. also calling customer service it's like waiting at a bad restaurant who doesn't care about their speedy or quality.
Frequently asked questions about Extra Credit Union
How is Extra Credit Union rated?
Extra Credit Union has a 4.3 star rating with 761 reviews.
When is Extra Credit Union open?
Extra Credit Union is closed now. It will open tomorrow at 9:00 a.m.