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Extra Credit Union
- Credit Unions
- Warren, MI
About this business
Location details
6611 Chicago Rd, Warren, MI, 48092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 11:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Simply Put.....I Love My Credit Union
I have been a member of Extra Credit for well over 10 years (since it was Metro Credit Union) and have always had great experiences....... Until now, I applied for a loan 7 days ago and have heard from someone once (on day 6). When I have called to talk to the person handling my loan I leave voicemails with no return phone calls. I feel that this is an unacceptable time frame to get any information, I have had many loans processed over my time here and never has it taken more than 2 days. When applying online I was told I wo... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kyle. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We understand that someone has been in touch and is helping you with your loan. Please let us know if you need anything else ... we're here to help!
don't believe everything they say. They state they help anyone get a loan, not true I tried for a loan and was decline. I believe the reason why is I am not a member, even though I told them I would join. When the rep pulled my credit she said she did not see anything that bad on my report but yet I was declined. Oh well they lost my business, to bad because I was going to switch to them for my direct deposit.
Business response:
Hello Cindy, Thank you for taking the time to leave your feedback. We understand that you are disappointed about not having been approved for a loan. We do our best to help our members and potential members with loans when they need them, however, there are criteria that must be met for approval, which includes credit, in addition to other items. We will have someone reach out to you to talk to you about your specific loan.
This bank has the right mentality to help those in bad financial standing but has poor execution. They don't communicate or followup on loan decisions to know if you are approved. They also do not value confidentiality and listen well to collect and give information to the underwriters. They disclosed my fiance information to me when I mentioned that my fiance got approved for a certain amount of money where we make close to the same amount to be approve for the same amount and has the same credit score as me. They also loo... read more
On October 6,2017 I came into the sterling heights location to close on a loan with Amanda work. she was a horrible rep to work with I recommend you work with someone else. she insisted my last name was spelled incorrectly after telling her my last name was Thoms instead of Thomas several times she still wrote Thomas on the paperwork and also tried to argue with me about it. she also harassed me about changing my reviews online so she wouldn't lose her job she made me feel if I didn't I wouldn't get approve for the loan when... read more
after going in with my fiancé to ECU I wanted to apply for a loan with Amanda Work who told me to contact her at a later date. which did after leaving several messages on her voice mail for weeks I still didn't get a response in a month and a half very horrible customer service and I feel she was not attentive to my concerns of building my credit. also calling customer service it's like waiting at a bad restaurant who doesn't care about their speedy or quality.
Absolutely horrible. Loan officer was super rude every time I talked with her. I went and picked out a vehicle and came to her with my purchase agreement and she told me I had to wait because she was too busy and that not to call, she would call me when I can come in. I am now a week without a vehicle. I've been a member for several years, thinking about closing my account because of this issue.
Business response:
Hello Alayna, We are sorry to hear you experienced anything less than excellent member service. This information was passed along to our management staff for further investigation. We hope that you have had nothing but great experiences after this issue. If you need anything at all, please feel free to reach out, or we would be happy to have someone reach out directly to you, if you'd like. Just let us know. Thank you for your membership!
I decided I would explore my options for a debt shed loan beyond a first offer I received. I inquired online and submitted application and it said someone would be calling me shortly. This was Thursday morning June 29th it is now July 21st. No one contacted me the entire day, Friday I emailed inquiring my status. I was given my loan officers name Amanda Shaw, and said she would be contacting me that day. Nothing...Saturday I emailed again and nothing. Monday I emailed again and they said no one was in office over the weekend... read more
Business response:
Hello Tara, we understand you are frustrated and apologize for any inconvenience. We see that your application came in on July 6 and that there was communication between you and Amanda and our underwriters over a few weeks time. We are glad that you have been able to get the help you needed and apologize that we weren't able to help you out. We understand that you have moved on to another financial institution, but we would still be glad to have a manager reach out to you if you would like that. Please let us know. Thank you... read more
Ive applied for a loan sent in all paper work called and left messages and no one has emailed me or called me back. I'm a disabled veteran.i was told i would be contacted within a day it's been 4 days and I'm being ignored.
Business response:
Hello Patrick, thank you for your interest in one of our loan products. And thank you for taking the time to leave your feedback. One of our lenders emailed you the morning after your applied for your loan (you applied in the evening on Tuesday and they emailed before we opened on Wednesday), and the lender also tried calling on Friday, as well. We do not discriminate and strive to give all of our members and potential members the best member service possible. In fact, we thank you for serving our country and for fighting fo... read more
Frequently asked questions about Extra Credit Union
How is Extra Credit Union rated?
Extra Credit Union has a 4.3 star rating with 748 reviews.
When is Extra Credit Union open?
Extra Credit Union is closed now. It will open tomorrow at 9:00 a.m.