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Extra Credit Union
- Credit Unions
- Warren, MI
About this business
Location details
6611 Chicago Rd, Warren, MI, 48092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 11:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been banking with this credit union since 2023 I believe and at first it was fine but when I started to fall on hard times the fees were ridiculous for over draft! They don’t when give you a second before they instantly hit you with their “convenience fee” of 32 dollars! I have paid them more than $1300 in fees just last year alone! Yes I have been living paycheck to paycheck due to having to take care of my dying grandmother at the time. Which I told them plenty of times. My grandmother had a slow and painful death f... read more
Business response:
Hello, fiercetigerkity, we understand your concerns and we are sorry to hear of your frustrations and the trying times you have recently been experiencing. Thank you for taking the time to leave your feedback. We do have specific procedures and protocols in place in reference to our fees, which are outlined in our membership agreements at account opening, and they are also accessible on our website. We want you to know that we do take your concerns seriously and we will be passing this feedback along to our management team f... read more
My sister passed away in February of 2024, I have been appointed the Rep Payee for my nephew by SSA, my nephew is autistic and wanted to stay where his Mom banked-I have tried a few time to open an account and today I have the papers from SSA appointing me as his Rep payee with the check and I was told by Crystal (nice person) that you need the court GDN papers-I asked SSA and called 5 other banks and CU and NO ONE asked for the GDN except Extra being Extra- the manager Mallory is in a meeting, there’s no one else that can m... read more
Business response:
Hello, Annette. Thank you for taking the time to leave your feedback. We understand your frustration and we apologize for the inconvenience. We have sent this feedback to our management team, and someone will be reaching out to you ASAP, if they haven't already. Please let us know if there is anything else you need--we're happy to help.
Don't believe anything they tell you . They aren't there to help you like they say they do. They are only there to take you money .
Don't believe anything they tell you . They aren't there to help you like they say they do. They are only there to take you money .
We applied for a loan for the 4th time. Well we knew we weren't going to get it. They told my husband that we always come back for a loan to pay off our credit cards. That's is a bull face lie. Then she says we need to go through greenpath and cancel all of our credit cards to even to be considered approved. And it wasn't guanteed. I'm am tired of them dictating what we need to do. They actually told me when I asked to raise my credit card limit, that I'm not using it for emergencies. NONE OF HER BUSINESS. I can use it how... read more
Business response:
Hello, Kathleen. Thank you for your membership and for taking the time to leave your feedback. We understand your frustration and we are sorry to hear you weren’t happy with your loan experience. We would be happy to have a manager reach out to you to discuss this further. If this is something you’d like, please send your contact information to info@extracreditunion.org. We look forward to hearing from you soon.
I apply for my loan online and after 3 days l didn’t hear from anyone…..l went into the credit union and explained what happened and it was 3 days the young lady Olivia looked into the loan process and took care of everything for me.
Business response:
Hello, Andrea! Thank you for taking the time to leave your feedback! We are sorry there was a delay, however we are so glad to hear that Olivia was able to help you out! Please let us know if there is anything else you need--we're happy to help!
7 yrs and now they will chew you up and spit you out...rude and disrespectful
Business response:
Hello ken ken, thank you for taking the time to leave your feedback. We strive to give excellent member service with each interaction, and we apologize if you have received anything less. We would like to have a manager reach out to you to discuss your concerns. If this is something you are interested in, please email us with your contact information at info@extracreditunion.org. Thank you for your membership.
Ok, You should really change your slogan that says that you have millions to loan. I am so disappointed in this business...as soon as I pay off my car loan that I have there I will be closing my account. You can't even look at a person's track record and their trustworthiness as opposed to their credit score wow if that's not judging a book by it's cover. And I'm quite sure that you have other members who have the same feelings...You should really get to know your members and not just what a credit score looks like.
Business response:
Hi Debra ~ Thank you for taking the time to leave us your feedback. We truly appreciate it as it gives us an opportunity to understand the needs of our members. Would you like me to have a manager reach out to you? Thanks again and have a Happy Holiday!
Hi, Good DAY!. Just want to know if the cashiers check my representative received is genuine. Pay to the order of Ariel Miguel Aragoncillo. Can you check please..
Business response:
Hi, Nanette. Thank you for your inquiry, we can pass this along and have someone check into this for you. Thank you.
Frequently asked questions about Extra Credit Union
How is Extra Credit Union rated?
Extra Credit Union has a 4.3 star rating with 748 reviews.
When is Extra Credit Union open?
Extra Credit Union is closed now. It will open at 9:00 a.m.