Extra Space Storage

Dave B. 

on Yelp

11 years ago

The units seem good enough physically, the initial prices seemed fair, and the security seems adequate but we've had two problems with this business. The first problem was the extreme high-pressure that was used to sell insurance with their units - like your worst experience with a car salesman. At first they insisted that insurance was "required by law" until I said that I've had units at other places that didn't require it. Then it was "very strongly encouraged" and then when we declined altogether we were told to send t... read more

Dustin F. 

on Yelp

11 years ago

Buyer beware, bait-and-switch! I needed a place that was easy in and out that I could swing by before or after work because of the odd housing I had at the time. They did have the best gate hours of any of the places that I called in the area. I ended up getting an drive up access unit near the back with 2 large steel swing doors. The unit was wide and shallow, not a big deal just odd. I did get my first month free but not a great price after that. I have another storage unit out of town that is indoors with climate contr... read more

Sergio S. 

on Yelp

11 years ago

I wish I could give them NO STARS!!!!Just had a horrible experience with the Extra Space storage here in Alameda.(2201 Clement ave) I could not believe in how bad they treat their customers. I went there since it was close to my business and not too far away from my house. Go there and asked about the price that was in their web site. They were like:"Ops,that price is not longer valid anymore" So I ended paying $152 dollars instead of $66 dollars that was mark in their web site for a little tiny storage place. Well I had to ... read more

Sara B. 

on Yelp

11 years ago

It really is a bait-and-switch model of doing business. As soon as you're settled, the rates go up, seems like about 14% every 6 months or so. This place is fine for holding your things a few weeks between moves, but if you want to be happily settled in your new home with a little permanent offsite storage, don't try to do that here. 

cathy e. 

on Yelp

12 years ago

I would give no stars if I could, we have been renting from this place for ten years. It has changed hands & names and the service level has dropped considerably. We were trying to consolidate 2 spaces, took the lock off one to swap for the other and didn't replace it. The very next day, they rented it out, even though we have paid for it for another 2+ weeks. They won't give us our money back and they won't give us our space back. I'm fuming. Don't waste your money here, they will take advantage of you at every opportunit... read more

Gypsy T. 

on Yelp

12 years ago

Look... I was helping a senior friend of mine in a rough financial spot clear out his storage unit at this place... My older friend was a long time customer here, and said the manager, JASON PARR, who knew him by name and face. Well.. he delivered poor business/customer service today let me tell you... After paying what little cash he had for a months worth of storage on a freaking closet size unit ($70, ridiculous price for space by the way), he was there for 72 hours when I offered to help him clear it out so that he co... read more

Sean M. 

on Yelp

13 years ago

To give you a full picture of this company I rented from extra storage space in Berkeley before moving my stuff to Alameda. While I was a customer in Berkeley my 10x10 storage unit fees increased around 11% every 6-9 months. When I moved my stuff out I was paying $349 per month! So I moved to Alameda not realizing that the scam these guys are running comes down from corporate. I started with $109 per month for an 8x8 which I felt was a good price after paying $349. I told the site manager about my problems in Berkeley and ... read more

Chris D. 

on Yelp

13 years ago

Missleading advertising, charging 9 dollars for insurance........really!! Oh and that's not told to you till your ready to sign for the unit. Units sizes are approximate.........yeah really approximate. They take rounding up to a whole new level. 

Barbara A. 

on Yelp

13 years ago

STOP! THIEVES! And I have pictures to PROVE it! I have had my stuff here for wayyy to long and plan on moving it out ASAP! I moved my stuff to another space they offered because I was going to downsize- the place was right across the hall-3 feet away- same exact size but for half the price??? WTF? It was then I noticed handprints on the walls- way UP on the walls so I took pictures of my space and the entire hallway. Came back later that week - sure enough- more prints & they had broke the sheetrock above one door! Then I no... read more