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Extra Space Storage
- Self Storage
- Alameda, CA
About this business
Location details
2201 Clement Ave, Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Not very transparent pricing. They had my credit card on file but still charged me a late fee.
Business response:
Gunther, thanks for your feedback! It's important to us that you feel appreciated as our customer. We'd like to discuss your late fee in more detail. Can you give us a call at 888-storage?
Great customer service, the review is based on the pricing. Self-Storage pricing really needs an overall. Prices go up without notice, you sign up under a "promo" then then jack up the price on you "based on market conditions" yet they have plenty of empty units. I was told I had to purchase their insurance, when in fact I found out I can bring my own insurance $7.99 vs $12 a month. Got tired of going into the office to jump into another promotion. I went 1 mile away to A1 Storage, which is much better for my needs.
Business response:
Thank you for sharing feedback, Michael. We're sorry to hear you're unhappy with your experience renting with us. We'd love a chance to make things right, please call us at (510) 521-8565.
Beware of the rent spike people. After 3 months my rent jacked up and now will most likely keep going up from there. These reviews are not lying. Claiming it's a market thing but in reality just taking more money from people. Lots of webs and spiders around my indoor storage unit. Not cleaned frequently or maintained and still want to charge more.
Business response:
Thank you for leaving us a rating, Jhovanni. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (510) 521-8565 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Rate hikes are common. Shop around if you have time. Mine was almost 40% after the first 4 months. I didn't do my homework and look at the other reviews. Staff is really nice and helpful during set up. Space is clean and in shape, gates work well. I just wish that the rate hike wasn't so much.
Business response:
Hi Wendy, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you!
I've rented numerous storage units in my life and it's common they attract new comers with some sort of promo which was why I signed up here. After the 3 month mark, they hike your monthly rate as you get situated and settled in. Extra Space Alameda's justification for their rate hike was to be aligned with the going rate in town. I've looked at 3 other storage units similar to my size and all 3 advertised lower prices on their websites with or without promo codes. I rented a 10' U-Haul for few hours and will still be paying... read more
I dont like the way Oliver treated me today. it was disrespectful and dismissive. upon getting off the phone, I said thank you and he hung up on me. very RUDE! The rent keeps going up and for that I will not be treated like that. I'm moving my stuff definitely
Business response:
Thank you for leaving a rating, Sam. We are always looking for ways to improve so your feedback is important to us. Please call us at 888-storage to provide more information from your experience.
So, we just got a bill raising our rent $80.00 which they just raised it March 2021 so, in 12 months they raised the rent $93.00. They decided to add new gates and now they want people to pay for their upgrades. It was great for the first few years - now, they are really taking advantage. Look for a better space. There is a reason the reviews are no good!! You will get taken for a ride here!!! We are currently looking to move as our rent has gone way up!
Business response:
Thank you so much for the rating, Vernon. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. This is because we, along with a lot of other storage companies, are strictly month-to-month leasing. Please feel free to contact us at 888-storage to discuss this in detail or to check if there are any of our other available units that meet your storage need as well as your budget.
My rent of $110 SKYROCKETED TO 180+ after only 3 months! Only after calling them did they bring it back down to $167! They said it was a "Promotional price" - The confirmation email I got said the "Promo" was n/a - very suspect. When I checked my rental agreement carefully it DID say it was a promo price...and that the market price was 164, so, THEY'RE STILL RIPPING ME OFF EVEN AFTER I TALKED THEM DOWN TO A LOWER PRICE AFTER THEY JACKED UP THE PRICE.
Business response:
Heather, thank you for your review. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please call us at 888-storage if you'd like to discuss your experience in more detail.
Very upset with this place . I recently move my storage unit from one city to the other less then 5 months ago. I found this place to have a better rate than Public S. , however I was shocked when they Hiked my monthly rate by more than 45 % this last month. I stopped in the office to ask why the increase, and was actually going to inquire about a larger space . Was somewhat I-rate with the Dude that worked the counter, Long story shorty was accused of being raciest When some pulls out that card for a word t... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,625 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.