Extra Space Storage

R E. 

on Yelp

5 years ago

I wouldn't waste your time using this storage facility. It's has low ratings for a reason. They raise their prices every 6 months or so & add on insurance & admin fees. I just found a larger unit for the same price that DOESN'T charge insurance (optional) or admin fees. Bring your own lock or purchase one of their overpriced options. I've seen homeless, drugged out people hanging out in their storage smoking cigarettes. Unfortunately their unit is in the same section as mine so now all of my items smell like cigarettes. ... read more

Pay C. 

on Yelp

5 years ago

I needed storage for a short period of time while some work was done at our house, and chose to go with extra space where stored many valuables important to me. So I was infuriated when after just three weeks when I went to check in my things and begin to move out and I found EVERYTHING COVERED WITH A NASTY BLACK DUST. When I called to complain the employee told me that they had just resurfaced the driveways and the contractor rushed to finish the job and it was from asphalt. Yuck. No offer of a refund or credit, just an apo... read more

b d. 

on Yelp

7 years ago

Sadly, I'm having to downgrade my previous review because of the difficulties I encountered closing out our account. We were told that if we were unable to vacate the unit by the end of our monthly rental the rent would be prorated for the month. Well this was not so. We paid for the next full month but when we emptied the unit we did not receive a refund. They claimed that it is in the lease that they don't refund any of the rent but this is not what was stated on the phone. I would recommend that you get every claim f... read more

Barb A. 

on Yelp

8 years ago

Rent goes UP & UP & UP & UP EVERY 6 months or LESS! And it's NOT SECURE! The units are HOT in the summer and WET after rain. Theres barb wire on the parameter fence- to the end and HEY! No barb wire! Easy access! If you do plan to rent here -GET INSURANCE! Then take pictures of your unit walls, then take them again after you get ripped off because the footprints are obvious from THIEVES climbing over the walls. It may not look possible but it is! There used to be locks on the exterior doors to each hall -no more! I called ... read more

Laurie N. 

on Yelp

8 years ago

Since I did my last review the rent has gone up at least 3 times. It is now $143 per month. Nothing has really changed at the facility. I don't see any new or extra security. It looks basically the same as when I first got my unit. The only reason I stay at this facility is due to the convenience for me. Just want people to be aware that you will get a great price in the beginning but it doesn't last for very long. I have another storage unit with a different company and have been there 15 years with only 2 price increase in... read more

Anne P. 

on Yelp

8 years ago

This is a very clean facility. That is the only positive thing I can say about the Alameda Extra Space Storage facility. I rarely go on Yelp to post comments, but felt compelled to in this instance because this has been the absolute worst experience with a storage facility that I've ever had. Let me start with the staff. Not only was I misinformed about being able to send a pod to the storage facility, the staff was so cavalier about the inconvenience and expense it cost me. I have never dealt with such incompetence and ind... read more

Robert C. 

on Yelp

8 years ago

Melissa was extremely rude and unprofessional. Pulled the bait and switch over the phone ("yes, come in, we have your unit available!"). After driving there on a workday since she said she'd hold the unit, I show up and it's ("oh, that units no longer available, but let me show you a more expensive unit in a worse location"). So she didn't/forgot/or never held the unit, that's disappointing. She claims they NEVER are allowed to hold units. Ok, sure. (My friend just called to test this theory, and a lady said she can ho... read more

Doug W. 

on Yelp

9 years ago

The reviews that state they raise rates unconscionably are correct. From July 2014 to July 2016 the rate on my unit went up from $135/month to $173/month. This is just over a 28% increase over two years, or 14%/year. Meanwhile, inflation has been virtually non-existent during this period. Their excuse on the phone today was that they have raised the rates for my size unit for everyone by the same amount. In other words, consistent lowballing is their standard business plan. 

Stephani V. 

on Yelp

9 years ago

First off let's start with the fact that they really don't give you one month free. Can you say false advertising? Angela Beck was the representative that helped us. If you come access this individual just walk the other way, actually just don't come here at all. There is no way we would have signed up for a storage unit if we didn't need one immediately and didn't have time to go to another location. My friend handed her ID over and Angela said to her "is this you" which my friend confirmed and then Angela replied "well yo... read more