Extra Space Storage

Anne P. 

on Yelp

7 years ago

This is a very clean facility. That is the only positive thing I can say about the Alameda Extra Space Storage facility. I rarely go on Yelp to post comments, but felt compelled to in this instance because this has been the absolute worst experience with a storage facility that I've ever had. Let me start with the staff. Not only was I misinformed about being able to send a pod to the storage facility, the staff was so cavalier about the inconvenience and expense it cost me. I have never dealt with such incompetence and ind... read more

Robert C. 

on Yelp

8 years ago

Melissa was extremely rude and unprofessional. Pulled the bait and switch over the phone ("yes, come in, we have your unit available!"). After driving there on a workday since she said she'd hold the unit, I show up and it's ("oh, that units no longer available, but let me show you a more expensive unit in a worse location"). So she didn't/forgot/or never held the unit, that's disappointing. She claims they NEVER are allowed to hold units. Ok, sure. (My friend just called to test this theory, and a lady said she can ho... read more

Doug W. 

on Yelp

9 years ago

The reviews that state they raise rates unconscionably are correct. From July 2014 to July 2016 the rate on my unit went up from $135/month to $173/month. This is just over a 28% increase over two years, or 14%/year. Meanwhile, inflation has been virtually non-existent during this period. Their excuse on the phone today was that they have raised the rates for my size unit for everyone by the same amount. In other words, consistent lowballing is their standard business plan. 

Stephani V. 

on Yelp

9 years ago

First off let's start with the fact that they really don't give you one month free. Can you say false advertising? Angela Beck was the representative that helped us. If you come access this individual just walk the other way, actually just don't come here at all. There is no way we would have signed up for a storage unit if we didn't need one immediately and didn't have time to go to another location. My friend handed her ID over and Angela said to her "is this you" which my friend confirmed and then Angela replied "well yo... read more

Linda K. 

on Yelp

9 years ago

Never thought the staff at this location were helpful or on top of things (except with collecting rents). Always seemed like you were bothering them or asking for a special favor whenever you needed anything. What you've heard about them raising rents after you move in is true, so be sure to factor that in if you are renting a place here for more than a few months. In fact, before you rent a place, you should try to negotiate better rates than what you get quoted on the website, at least for the first month or two, sinc... read more

Jojo C. 

on Yelp

9 years ago

Wow, the reviews you guys are receiving,.... not so good, actually pretty damm sad, for the fact that there is someone in a much more higher position in control of this buisness reads these reviews and attempts to reply and justify why this particular location of buisness gets you in on the 1st month and just goes ape shit on the sky rocketing monthly price. $135 monthly??? Ohh myy. I admit of having a storage unit with this storage location but once I return from out of state I definitely will be in full "ape shit" effec... read more

Christian G. 

on Yelp

10 years ago

I used to store my items at Extra Space storage when I moved here to Alameda. Very convenient from my home down the street. Just a safety tip. The street Clement and Willow can be dangerous. Be careful driving in and out of extra space storage. A lot of speeding cars go by when you pull out of storage space. Blind spot on left as you pull out from the parked cars on Clement. Anyway...from reading these other reviews I now realized that I got in for around $78 per month then shot up to believe around $110? I then decided... read more

Katia E. 

on Yelp

10 years ago

The worst bait and switch business model I have ever seen. They try to sell 10x20s that are actually two 10x10 and they call them multi-door. Yeah right....i got a reservation for a 10x20 I didn't call and ask for two 10x10s. They tried to sell me a 10x15 for more money. The carts dont work. They have no lighting. They suck. 

Amanda S. 

on Yelp

10 years ago

My experience with the space, location, security, and service were all fine (that's why they get 2 stars instead of 1). However... Just as others are saying, they get you in with reasonable rates, then raise your rate as often as possible, as outlined in your contract. Of course, we all signed our contracts, so it's not like they did something they weren't legally allowed to do. However, just because you CAN raise rates doesn't mean you should. The raising of rates is exactly why I got out as soon as I could. I moved out th... read more