Extra Space Storage

Kevin O. 

on Yelp

14 years ago

Beware of this company, they lure you in with reasonable rates and then VERY quickly raise them. I opened an account in June 2010, it is now June 2011 and I have had the rates increase by approx 15% twice already. (once in August 2010 and once in April 2011). Neither time was I notified by mail, only by a phone call after the fact that my account had not been paid in full. Neither time did I receive any notification, even though they said they had sent it; but eventually realized they did not include my unit #. I asked twice... read more

David H. 

on Yelp

14 years ago

Much the same experience as Albert. I was looking at bumping up in size and consolidating some of my storage, when i noticed that my 5X5 Unit that was costing me $105 a month was advertised online at $63. I called, and apparently all 5X5 units are not created equal. The longer you're there, the more per month you pay. If you want a lower rate, you have to move your stuff to another, identical unit. Or downsize, which would suck, because eventually you'd end up paying exactly the same amount. The person who took my ca... read more

J Z. 

on Yelp

14 years ago

These people are dishonest. Do NOT go there. I am in New Zealand where I went for a month's vacation. I left some things I wanted to be safe at Extra Space before I left, including my computer. Yes, they were friendly then. But, on the third day of my vacation, I had a serious accident with several injuries which included a head injury. Needlesstosay, I couldn't deal with business as a result, but I sent them an email as quickly as I was able telling them what happened. I wanted to set up payments on a monthly basis f... read more

Sarah P. 

on Yelp

14 years ago

I had my storage facility with Extra space from July 2005 until May 2010.... When I first got the unit the people were friendly and helpful. By the end they were rude and condescending... The first year it cost me around $60 a month and in the end it was $161 a month.... all of my things were moldy and wet and I decided that it just didn't matter anymore because my things were ruined. Needless to say I stopped paying for it, they cleaned out my unit and sold all of my things. Now they have sent me to collections stating that... read more