Extra Space Storage

Tara F. 

on Yelp

14 years ago

I no longer have a storage space here, but that is only because I moved out of state: believe me, if I were still in California I'd still be doing business with Extra Space. They're courteous, quick, and the late gate hours make it easy to get access to your things. Highly recommended! 

Lynn K. 

on Yelp

14 years ago

"Good customer service" doesn't begin to cover it. For more than a year I've rented storage space at this facility, and I've been impressed with the staff's unfailing courtesy, thoughtfulness, and willingness to go above and beyond. When a family crisis erupted while I was switching from one unit to another, they were memorably kind and helpful -- and tactful, too. I have had extremely negative experiences with unscrupulous storage places back east. I can and do recommend the Castro Valley Blvd. Extra Space Storage. It's cl... read more

Jimmy L. 

on Yelp

3 days ago

Be careful when moving in here. For the last week elevators have been shut down and from what i was told its over nonpayment to keep up to date permits. What a great time to not have access to an elevator right as its time to bring all the Christmas decorations home for the holidays. What would happen if the CUSTOMER didnt pay a bill on time? But lets be serious, the state inspectors do not come out right away to shut down service so i dont want to hear "i forgot" 

Suzanne A. 

on Yelp

3 years ago

Phone number listed here and other places is not working. So what does that mean? Does this place close down? Nobody needs to change the phone number in the system. Even when I look up the number using Google, it gives the number that's not working. I mean the 3000 number. 

Brandon E. 

on Yelp

4 years ago

Unless you like to get your sweat on, find a place with complimentary AC. Upon moving in, I noticed there was no air conditioning. The thermostat mounted to the wall claimed it was 90º on the third floor! I met a man in a neighboring unit. He said he'd been there for years and the AC had never worked. I complained to the manager. He was already aware of the issue. The General Manager came, days later, in response to my Corporate phone call. The Gen Mgr said he was also aware that this has been the case for "at least two ye... read more

Arthur J. B. 

on Yelp

4 years ago

I gave 1 star since most of the workers there are polite, knowledgeable, and very friendly. However, I would have given ZERO stars with how my situation was handled. I felt that the company was inconsistent with communicating information on renting out. They had originally advised I would get a full refund after canceling today (Monday--three days after Friday when I initially had signed up); however, not even 30 min after being told I'd get a full refund, I was informed that "unfortunately, per manager, they would reimburse... read more

Jesse H. 

on Yelp

4 years ago

ANOTHER rate increase while facilities continue to go down hill... I have now been with these crooks for 5 years because of the proximity to my home, when I moved in rent was $160 it has just been increased to over $280 and with the homeless camp they are allowing behind the building on their property, there has been increased burglaries to units - ACSO knocked on my door 5 days ago asking for video from my system because theirs is so bad. They allow homeless people to use small lockers and on a number of occasions I have ... read more

Sharon D. 

on Yelp

4 years ago

I had my bike stolen from here in Castro valley and the police said there ave been a lot of break ins recently. And the person on site refused to look at any of the video footage saying he didn't have time?? Bogus! Don't rent from here unless you want your stuff stolen with no help from anyone to find it. Why have cameras if they won't bother looking at it to help you if there is a break in!? 

Luis B. 

on Yelp

5 years ago

Dan we moving out of the storage and this is the voicemail I get from him. We are not done moving out just had my brother and nephew go on a lunch break and he goes off on me over the phone. Saying his going to charge me and am violating the less and they will send me to collection. The reason we are leaving is stuff Is melting due to there so called air conditioned building that's so hot inside no one can bare it for a few min to even check. So this is now how u leave a voice mail. Like u can see on the picture on my iPhon... read more