This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Castro Valley, CA
About this business
Location details
3939 Castro Valley Blvd, Castro Valley, CA, 94546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Avoid these guys. My experience is extremely bad, 1) just got a notice for 37% rate increase. just 3 months in. We have our stuff stored here, so they know we cannot move easily 2) my unit is located next to the main street. The shutters to my unit does not close 100% down. All our stuff is gathering dust from the street. Staff has no resolution.
Business response:
Hi Biju, thank you for taking the time to leave us a review. We're sorry to hear your experience with us has been negative. Feedback like yours is important to our goal of customer satisfaction. Please give us a call at 888-STORAGE so that we can speak with you further about your concerns.
They auctioned my stuff without notice. I lost my job so I knew I was behind on my bill, so I called and spoke to Shawna and I asked how far behind am I? She says 71 days. I said okay I will come in and pay, I said can I pay half of what's due? She said sure, come into the office. This was on Oct. 11, 2019. She could have said "your stuff is set to be auctioned if you don't come in by Oct 15th"! So, I go to office on Sunday and they are closed. Since I did not know my stuff was set to be auctioned I went on about my we... read more
Business response:
Hi Dina, thank you for taking the time to leave us a review. We're sorry to hear you had a negative experience with us. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments.
Location good, rates reasonable, but the lady (Shaunna) working today was incredibly rude, and does not understand how basic reservations work in most industries (it means you have a reservation, not you have one unless someone else books it after you do). Also I wish that the extra fee of insurance was listed prominently on home page of website, or at least when you make reservation on-line (not in fine print in any future e-mails). In my case, this insurance would almost double the rate I am paying. And why require insu... read more
Business response:
Thank you for taking the time to leave us your feedback, Jason. We take pride in keeping our renter's belongings safe and secure. Our insurance policy is a way to provide our customers with additional protection. In many cases, homeowner or renter's insurance covers stored items. In the cases that it does not or you do not have those types of insurance, our team helps you sign up for storage insurance that is intended to be an added layer of security for your items.
This is an otherwise clean, well run facility, however the experience I just had leaves me no choice but to submit a one-star rating. This evening, I drove up to the gate during open hours (but after office hours) and there was a sign on the entry pad stating the gate was broken and to enter in through the exit gate. There was no instruction as to how to do that. Out of all days, I urgently needed access to my unit because there was some important stuff inside that was time sensitive. There was literally no way to open t... read more
DO NOT RENT HERE!!! I have watched a friend of mine suffering after her storage unit was robbed. Though the thieves were caught on camera (after designated hours of operation and with the security light out only in front of her unit) the manager claimed my friend was one of the persons tearing through her own goods and loading them into a truck...in fact when the sheriffs were called and arrived Shawna told them that my friend was 'disruptive' and on 'mental health medication'. My friend had been renting their for a year ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 657 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.