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Extra Space Storage
- Self Storage
- Walnut, CA
About this business
Location details
19937 E Walnut Dr S, Walnut, CA, 91789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
It's my first time renting out a storage unit. I was extremely hesitant due to horrid stories about storage conditions (filth) and theft. However, when I went to this facility this morning to move my belongings in. I was taken aback by the pristine state of the entire facility. My unit was immaculate and I was even further relieved by the amount of surveillance cameras through out the storage complex. Jon, was of tremendous help getting us acquainted with the ins and outs of storage unit needs. He helped facilitate t... read more
Business response:
Thank you for sharing your positive experience, especially as a first-time renter! We're glad to hear that our Extra Space Storage facility exceeded your expectations with its pristine condition and ample surveillance cameras. We truly appreciate your kind words about Jon; we will certainly share your feedback with him and the team. We look forward to continuing to provide you with excellent service.
Stored my things here for over a year due to a move and not having enough space at my new place. Staff were friendly, price was decent for the storage unit. I like how they have gate/door access through their app as it makes it convenient getting in the place. I noticed after a few months there were a lot of rodent droppings and urine stains on my stuff when I would go to pick up something. I let the front office know and they said they are aware and they could put traps in my storage unit if I wanted. I would have had dea... read more
Business response:
Your feedback is important to us, and we truly appreciate you taking the time to share your experience during your year-long stay with us. We're genuinely concerned to hear about the issues you experienced with rodents in your storage unit and understand how frustrating this must have been for you, especially discovering the droppings and damage to your belongings after several months of storage. We acknowledge that our staff offered to place traps in your unit, and we completely understand your hesitation about having dead... read more
This is my go to place when it comes to needing a storage! Candice is my go to when i need anything shes so nice and has no problem helping if needed! If the store manager john isn't around shes the next best if and whatever you may need! Shes awesome!
Business response:
Thank you, Karissa, for the great rating! It's wonderful to hear you had a positive experience with us and that Jon went above and beyond to help you! We want you to know that we are here to assist you with any further storage needs. Give us a call at (909) 594-3434 if anything comes up.
Day one customer service has been top notch. I stayed with this company for only half a year due to moving and can't say enough great things. The day I ended leaving I unfortunately lost my lock key and they had no problem cutting my lock for me so that I could retrieve my existing items for the clean out . Initially, I had come to the specific extra space storage due to the yelp reviews, and they didn't let me down . Hopefully you find them as awesome as I did. John at the front desk rocks.
Business response:
Your positive feedback is greatly appreciated. We're glad to hear about your positive experience with our service and staff. Thank you for sharing your thoughts!
I received an exception customer service experience once I entered the office! John was very helpful in many ways when answering the question we both had and made us feel very comfortable with transaction of obtaining another storage unit for my belongings. Both John and Chris deserve both five stars in my opinion with our superior customer and commitment. I highly recommended this as your new storage location for the future!
Business response:
Thanks, Benita! We're pleased to hear you've had a positive experience throughout the rental process. Our team is here to make sure you have a great experience while storing with us. Let us know if we can do anything else for you by emailing us at customerservice@extraspace.com.
Good place to rent. Safe, have upgraded security features. Most units need code to enter. Flat bed cart always available. Close to freeway. John is very nice, friendly and always available to help
Business response:
We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for your feedback.
Representative Chris was very helpful with my experience here at Extra Space. If I ever need a storage unit again I'll definitely be coming back
John, the manager is excellent. The day I got there with a Uhaul and realized I needed a bigger unit, he was able to get me in a larger unit the same-day. He super helpful and friendly. Why pay for a $200 unit from other storage sites when you can go to Extra Space for a way more affordable price and for the same size. Top notch customer service!
Business response:
Thanks, Lorraine! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you!
We needed a storage space asap and John was very helpful in assisting us on getting this completed. The place is very clean and the location is very convenient.
Business response:
Hi Betty, thanks so much for your review! We are thrilled to hear your experience was positive with John. We are always here to help with your storage needs! Give us a call at (909) 594-3434 or stop by the office if you need anything!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,042 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.