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Extra Space Storage
- Self Storage
- San Francisco, CA
About this business
Location details
1400 Folsom St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
i have a need for some relatively permanent extra storage. i signed up with these folks in february of 2008. their move-in offer at the time was ten bucks for the first month and then $69 a month. i wanted to get their billing cycle in a similar groove with my credit card billing cycle, so i went in several days before i needed the space so that i could make sure that could happen. i was told i would be able to set up things just as i wanted. i went back on the day i wanted to move in, set up everything with the manager... read more
Business response:
I am sorry to hear about your experience. If you ever have any billing issues please contact us at social@extraspace.com and we will make sure those changes are made. If you are storing long term we do provide the option of locking in rates, just contact us at the above e-mail about switching to a long-term lease. Thank you for your feedback.
I second Zac H's thoughts. I have now been a customer of extra space storage for over 1 year. The rental rate contract I signed was for $113/month. Within the past year, my rate has been raised to $125 and now to $138/month. As I am living abroad, I am stuck. If you call Extra Space, do not expect any compassion - they write that they can raise the price in the contract you must sign. All I can say is this doesn't give me the impression of being a valued customer. The storage facility itself is acceptable but I would ... read more
Business response:
Thank you for your review. We will work with our management team to better meet your expectations. Extra Space Storage does offer competitive storage rates; in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility from time to time we find it necessary to make adjustments to our customers' rental rates.
This Extra-Storage has this terrible suck-ass problem, that is the gate opening / closing code does not work properly and it really sucks for many miserable customers there. This is the first time we moved in this Extra-Space storage, i mean if we know ahead of time this issue, we probably decided differently that we would not chose this one. They gave us the code for opening the gate and another for closing We drove our big truck in. The code did not work for opening the gate, so we get stuck outside with our big truck bec... read more
I have been renting from extraspace for 4 years. Every 6 months they send me a notice telling me that are raising my rate. I started at $150, and now I am paying $210 per month for a 10x20. Today I asked the new guy next to me (same size unit) how much he is paying and he said "$130!". I was furious. I pulled everything out of my unit and closed my account the same day. They will raise YOUR rates continuously to give the NEW customer a lower rate.... then raise their rates to give the next customer a lower "entry" rate... read more
Low score because they are dishonest. Made reservation, even went prior in person, showed them my home owners insurance policy to get discount, move-in day...they see you have all your stuff, signed papers and it did not have the discount, they PROMISED me that this is the way they had to initially set it up and for the next month on, the discount will be applied. Hint: sign up the week or day BEFORE you move in. Then if they don't give you the correct rate....MOVE ON!! Bunch of jerks. This happened last year but of course ... read more
I've never rented another storage company so I have nothing to compare it to. I've had my storage unit for a little over a year and recently I received my 3rd notice for a raise in rent. When I first rented the unit it was $72. Then it went up to $77....then $84.....now it's going to $90! That's a 25% increase in 1 year! Needless to say, I will be looking for somewhere else to store my things.
this place sucks. They stole my $10 deposit and they just try to scam you. They're really impossible and annoying to deal with on the phone.
DO NOT RENT FROM HERE! They are dishonest, they will scam you, they will take you can pay on one date, then say they never said that, then assess you more fees, then do whatever they can to prevent you from paying so that they can auction off your stuff! I was behind one month and when I went to pay, they told me they would not take my money because paying the full month was only a "partial payment" since I called to pay on the day the new month kicked in. Then they assessed me hundreds of dollars of fees so that I could ... read more
Run!!! it's my recomendation. I'm starting a civil action against Extra Space Storage on 1400 Folsom St., and against some of his employes and his independent contractors. They broke and changed the luck on my storage unit. When I found out i was surrised and chocked. One of the employees broke the new luck and when I opened my storage I have realized that things were missing. They blamed the truck driver who works with them as an 'independent contractor'. One of the manager showed me the security video, police came, and ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,867 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.