Extra Space Storage

Mike R. 

on Yelp

7 years ago

When I first moved into the neighborhood I honestly thought it was an abandoned building! The building itself is absolutely disgusting and is obviously never pressure washed. How do you not pressure wash your building? The surrounding area is just as disgusting and extremely disrespectful to the neighborhood and their customers. The outside of their doors is filthy with litter, broken glass, needles, human & animal feces, cardboard, etc. I see them open their doors and gates and they do nothing about the filth. I highly rec... read more

Shenna J. 

on Yelp

8 years ago

They had one person working the office. I had a 6pm appointment and have yet to be seen. It's 6:30pm and this is delaying the rest of my appointments for the day. They need a better system or process. 

Sean E. 

on Yelp

8 years ago

Rude and unaccommodating. Not the customer experience I expected- guess this franchise location is the weak link 

Troy W. 

on Yelp

8 years ago

My camper trailer was stolen from their storage with coded access and cameras; one pointed at my trailer. I had a ball hitch lock and wheel lock on the trailer that the employees had access to. After several months they have agreed to pay back over payment but they have/had no responsibility for the theft of my trailer. Basically they told me that I was at fault for trusting them with anything of value. They do not even call the police when they get robbed; they wait awhile and call you and tell you to do it. They get paid a... read more

Mei M. 

on Yelp

9 years ago

This place sucks its dirty, opens late, and has 2 rude employees. Mike and Kayla are the best. The other 2 suck. (Jim and Lita) I am writing this at 9:05 am... while waiting for the place to open.... Hours are SUPPOSED to be 8 to 4 

Cindy E. 

on Yelp

10 years ago

***Disclaimer: Horror story!*** I used Extra Space storage two times in five years. First time I needed the space for 3 months to re-organize my apartment. That worked well. When I left, they asked if I would ever use the service again, and I said yes. Big mistake! The place is basically a half-way point for the homeless from wherever they shower and wherever they live. This place has no guarantee there isn't someone in your things, or stinking all over the small space right next to your door. I used Extra Space stor... read more

E S. 

on Yelp

10 years ago

Update: Moved out since they've increased my rent 50% in the past 2 years; I got yet another rent increase notification so I left. Overall they're much more aggressive about this than other storage companies I've used. Also, recall that when I arrived they did not have the space that I had reserved, and they force-upsold me to a more expensive unit. This seems to be consistent practice, judging from similar reviews posted here. I would especially dis-recommend this place to anyone who needs to move here from out-of-town, si... read more

Jeff S. 

on Yelp

10 years ago

My experience with this location has not been great, I rented a locker but quickly moved out. I think they can manage how their customers are using these space, I think many of them are using it more than just storage. 2 times I stopped by I can see people almost using it as "living space", price is cheaper than these around this area, but you got what you paid for, I guess. 

Marilyn U. 

on Yelp

10 years ago

My unit was burglarized! All of the silver, china, crystal, collectibles, small flat screen tv, living room lamps, clothes -- gone! And they had a lot of time to do the job. They went through some of the boxes to dig out the really good stuff. My unit had been totally ransacked. No camera footage or records of the alarmed unit door resetting itself. Told by manager Mike that is was just too much footage to go through. Also, they were having problems with their alarm system in December, January, and February. Mike said he c... read more