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Extra Space Storage
- Self Storage
- San Francisco, CA
About this business
Location details
1400 Folsom St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
A very unhelpful and dishonest business. After I completely moved in they informed me that they would need to add an expensive insurance plan to my monthly bill. Their office people are often unhelpful and rude as well. If I could do it again I'd choose one of the many better reviewed options, these people have the worst reviews for a reason.
Business response:
Hi Eliyahu, securing your belongings is a top priority for us. For that reason, we require our customers to have some form of insurance to protect their belongings in case damage outside of our control occurs. We value you as a customer and are happy to discuss this with you in more detail. Give us a call at (888) STORAGE.
I have been renting with Extra Space for going on three years. I have recently been delivered an incentive to vacate the premises. This company took the liberty of raising my rent this March, 2020, from $185.00 to a whopping $245.20 stating that this increase was a standard increase in the market rates. Exactly where do they collect the data that justifies a %32.5 increase in a matter of one month. Very unethical business model. New renters must be wary. Furthermore, I often experience the service staff and, on occasion, t... read more
Business response:
Chad, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
I started using this storage facility four years ago. Recently I received a notice that my rent would be increased. The amount of this recent increase effectively more than doubled the amount of rent that I was paying four years ago. Extra Space Storage is not in the business of offering a service. It's in the business of taking advantage of and making large amounts of money off people who are often underprivileged and are stuck with no other place to keep their stuff. Extra Space Storage is almost in the same nasty group... read more
Business response:
Peter, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
I have a small 2x2 until that was supposed to be discounted at $18 online. They force you to have insurance $14. Then the one time fee of $24. So I'm paying $56 the first month and $32 all the other months. Just put the full price online guys that's ridiculous. But wait there's more. If you choose to get your first month free you don't even get the discounted until you pay full price. You guys need to specify that online. Stop being. Sneaky and just be truthful with your customers for fucks sake.
When I first moved into the neighborhood I honestly thought it was an abandoned building! The building itself is absolutely disgusting and is obviously never pressure washed. How do you not pressure wash your building? The surrounding area is just as disgusting and extremely disrespectful to the neighborhood and their customers. The outside of their doors is filthy with litter, broken glass, needles, human & animal feces, cardboard, etc. I see them open their doors and gates and they do nothing about the filth. I highly rec... read more
They had one person working the office. I had a 6pm appointment and have yet to be seen. It's 6:30pm and this is delaying the rest of my appointments for the day. They need a better system or process.
Rude and unaccommodating. Not the customer experience I expected- guess this franchise location is the weak link
My camper trailer was stolen from their storage with coded access and cameras; one pointed at my trailer. I had a ball hitch lock and wheel lock on the trailer that the employees had access to. After several months they have agreed to pay back over payment but they have/had no responsibility for the theft of my trailer. Basically they told me that I was at fault for trusting them with anything of value. They do not even call the police when they get robbed; they wait awhile and call you and tell you to do it. They get paid a... read more
This place sucks its dirty, opens late, and has 2 rude employees. Mike and Kayla are the best. The other 2 suck. (Jim and Lita) I am writing this at 9:05 am... while waiting for the place to open.... Hours are SUPPOSED to be 8 to 4
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,867 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.