Extra Space Storage

Barry H. 

on Yelp

3 years ago

Extra doubled our rate a few months after we arrived and then after our complaint, changed it to a 50% increase. That was not what we were promised. The local person said it was a corporate tactic. Local people are impersonal, but helpful if you can get a hold of them. 

January K. 

on Yelp

4 years ago

Before I've even moved anything into my unit they're trying to run some sort of game on me, saying I have to move into another unit, with a deadline after which they are free to charge me an extra month, I'm to sign A CONTRACT to this effect. One of the contracts upon signing up - which was BIZARRE, the amount of legalese and bs - was to sign off on being able to sue them. One supposes they expect to be sued. I'm not an idiot, I don't sign documents trying to screw myself. I expect frankly to be in court with this entity. AV... read more

Bryana E. 

on Yelp

4 years ago

I stopped by Extra Storage to throw some boxes into my unit today a few minutes after 7PM. I pulled in and parked and no one was around, just a couple people that were leaving. I literally unloaded my entire car which took about 10-15 minutes and just as I was about to go upstairs, the lady, Jamaica, came out and was like "We're closed". I turned around and apologized that I had no idea since I literally got in, parked my car, and there were people still inside. She was like yeah, I'm surprised you didn't hear me because I t... read more

Steve B. 

on Yelp

4 years ago

Staff is nice, but buyer beware. None of the units are the size they list. Their "estimated" sizes that "may not be the actual" size as stated in their contract - you can be sure each dimension is at least a foot to 3 feet smaller. We got there to fill an 8x8 and found it 6x7 (and partly taken up by a pillar) so there would not be enough room for our king size bed frame that measures over 7 feet as we had planned for. Queue the upsell. Now for an extra $70 a month we can have one that is 8x9 (listed as 8x12). You think we wo... read more

Sean M. 

on Yelp

5 years ago

Horrible awful company. BOYCOTT EXTRA SPACE STORAGE!!! Not only is there a staff at the Fulton Street ghetto rude unprofessional and lazy but corporate is just as careless doesn't give a shit will not help you does nothing just a greedy company that doesn't give a shit they're awful woman called me today who is the supervisor the property and was no help at all with the total incompetent and careless miserable person to talk to. I will not give another penny to this company is they do not deserve it and they should be shut d... read more

Eliyahu B. 

on Yelp

5 years ago

A very unhelpful and dishonest business. After I completely moved in they informed me that they would need to add an expensive insurance plan to my monthly bill. Their office people are often unhelpful and rude as well. If I could do it again I'd choose one of the many better reviewed options, these people have the worst reviews for a reason. 

Chad F. 

on Yelp

5 years ago

I have been renting with Extra Space for going on three years. I have recently been delivered an incentive to vacate the premises. This company took the liberty of raising my rent this March, 2020, from $185.00 to a whopping $245.20 stating that this increase was a standard increase in the market rates. Exactly where do they collect the data that justifies a %32.5 increase in a matter of one month. Very unethical business model. New renters must be wary. Furthermore, I often experience the service staff and, on occasion, t... read more

peter g. 

on Yelp

6 years ago

I started using this storage facility four years ago. Recently I received a notice that my rent would be increased. The amount of this recent increase effectively more than doubled the amount of rent that I was paying four years ago. Extra Space Storage is not in the business of offering a service. It's in the business of taking advantage of and making large amounts of money off people who are often underprivileged and are stuck with no other place to keep their stuff. Extra Space Storage is almost in the same nasty group... read more

J. J. 

on Yelp

6 years ago

I have a small 2x2 until that was supposed to be discounted at $18 online. They force you to have insurance $14. Then the one time fee of $24. So I'm paying $56 the first month and $32 all the other months. Just put the full price online guys that's ridiculous. But wait there's more. If you choose to get your first month free you don't even get the discounted until you pay full price. You guys need to specify that online. Stop being. Sneaky and just be truthful with your customers for fucks sake.