Extra Space Storage

Justin R. 

on Yelp

13 years ago

ExtraSpace is the WORST -- save yourself having to deal with their dishonesty and disorganization and go somewhere else. I've had two separate terrible experiences with them, and am sorry I did not learn from my first mistake. The first clue should be that their website only gives the length and width of the unit, not the height. Here is a company that rents out three dimensional space, but only tells you two dimensions. Wondering how much space I would actually get, I used their online chat feature, and the representative... read more

Beth C. 

on Yelp

13 years ago

Overall, really not a good place to store your stuff. I thought I locked in a low rate with them but ended up wasting almost $300. Here's why: I recently moved to graduate school in Santa Barbara with the intent on driving back to get my stuff a week after orientation started. I called in advance to make sure they were open; I should've known that the lack of responsiveness would cost me $300. Since no one answered and there was nothing out of the ordinary on their website, I drove up from Santa Barbara with a rental to ge... read more

Andrew L. 

on Yelp

13 years ago

Bait and Switch - Don't fall for it! You've seen the "Buy now and get one month free" ads online - don't fall for it. I rented a space online and they showed me a space that had a 5ft roof - good luck getting 2 boxes stored on top of one another. I was told it was a ground floor - when I got there it was a 4th floor. When I asked to see another suite - they showed me another one then took me downstairs and filled out all the paperwork - 55 MINUTES!! - then when he asked me to pay - he said "Oh, this one does not have a m... read more

Rachel E. 

on Yelp

13 years ago

After my apartment flooding debacle, I booked a storage unit sight unseen at pretty much the first storage place to come up in a Google search. The price was fairly reasonable for an 8x10 and they were having a 50% off first month special which was perfect since I only planned to be there 1 month. When we got to the storage place, the guy showed me my unit on the 4th floor way on the other side of the building from the elevator. I was surprised by how short it was! I couldn't even stand up in it! My movers told me this is n... read more

Claire T. 

on Yelp

13 years ago

I secured the rental from Seattle before the move. Then, when I showed up, the guy said he no longer has a room of the size I needed. He offers to show me another room of smaller proportions and then goes on to tell me the $1 move in deal no longer applies because the room is a different size. How is this not illegal? If I were you, I would not go here. It is a scam. I ended up calling another one and they were very nice and did indeed honor their price. 

Jay P. 

on Yelp

13 years ago

i have a need for some relatively permanent extra storage. i signed up with these folks in february of 2008. their move-in offer at the time was ten bucks for the first month and then $69 a month. i wanted to get their billing cycle in a similar groove with my credit card billing cycle, so i went in several days before i needed the space so that i could make sure that could happen. i was told i would be able to set up things just as i wanted. i went back on the day i wanted to move in, set up everything with the manager... read more

Alex R. 

on Yelp

13 years ago

I second Zac H's thoughts. I have now been a customer of extra space storage for over 1 year. The rental rate contract I signed was for $113/month. Within the past year, my rate has been raised to $125 and now to $138/month. As I am living abroad, I am stuck. If you call Extra Space, do not expect any compassion - they write that they can raise the price in the contract you must sign. All I can say is this doesn't give me the impression of being a valued customer. The storage facility itself is acceptable but I would ... read more

Katie M. 

on Yelp

14 years ago

This Extra-Storage has this terrible suck-ass problem, that is the gate opening / closing code does not work properly and it really sucks for many miserable customers there. This is the first time we moved in this Extra-Space storage, i mean if we know ahead of time this issue, we probably decided differently that we would not chose this one. They gave us the code for opening the gate and another for closing We drove our big truck in. The code did not work for opening the gate, so we get stuck outside with our big truck bec... read more

Tom S. 

on Yelp

14 years ago

I have been renting from extraspace for 4 years. Every 6 months they send me a notice telling me that are raising my rate. I started at $150, and now I am paying $210 per month for a 10x20. Today I asked the new guy next to me (same size unit) how much he is paying and he said "$130!". I was furious. I pulled everything out of my unit and closed my account the same day. They will raise YOUR rates continuously to give the NEW customer a lower rate.... then raise their rates to give the next customer a lower "entry" rate... read more