This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Brooklyn, NY
About this business
Location details
312 3rd Ave, Brooklyn, NY, 11215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
This is to acknowledge the outstanding service afforded us by customer-care specialist Phyllis of Extra Space Storage, Harriman, NY. Phyllis recently alerted us to an issue we had overlooked. Owing to her highly knowledge- able and most kind assistance, our problem was fully resolved. We wish to point out, as well, that the facility is very well looked after in every way. We thank Phyllis, along with manager Chance, and all other staff members for their professional, friendly service. Highly recommended!
Business response:
We're delighted to hear about the outstanding service provided by Phyllis and Chance at Extra Space Storage. It's wonderful to know that Phyllis was able to alert you to an issue you had overlooked and helped resolve it with her knowledgeable and kind assistance. We're also pleased that you find our facility well-maintained. Your appreciation for our staff's professional and friendly service means a great deal to us. Thank you for your kind words and recommendation! We strive to provide the best possible experience for all o... read more
Could not be more pleased with Extra Space Storage. I highly recommend them. Beginning to end, the experience was exceptional. Thank you Extra Space!!!
Business response:
We're glad to hear you had an exceptional experience with Extra Space Storage. Thank you for your feedback!
I'm not stranger when it comes to storage, bit I must say, Carlos and Asia are great at what they do. They're personable, knowledgeable and empathetic to my needs. I will recommend to all my friends and family
Business response:
Your positive feedback is greatly appreciated! We're thrilled to hear that Carlos and Asia provided excellent service. Thank you for recommending us to your friends and family.
Extra kind and friendly I’d definitely recommend swinging by.
Business response:
We're excited to hear that you found our staff extra kind and friendly. Thank you for the recommendation!
The service at Extra Space Storage was above and beyond anything I expected. Why did I need personal service to store some furniture? Because I lost the combination to my lock. They very nicely used a bolt cutters to remove the lock, and I used another one which opened with a key. When I lost the key, they removed the lock and very sensibly suggested that they keep the key for the new lock at their front desk. Problem solved! They were always friendly and pleasant, and had a "How can we best help her," attitude rather than,... read more
Business response:
Hi Judy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (718) 855-2100 or stop by the office if you need anything!
I’d like to write a review for Extra SpaceStorage on 64th and 2nd Avenue. I have a storage box there and go often to store/take out items for my event business. Usually I go with my daughter, but recently I had to go alone. I arrived to the storage and met with Kalisa at the front desk. I shared with her that I was a little nervous to go to my storage space alone. Kalisa was so nice, she accompanied me to my storage and even waited while I stored my stuff. She checked on me and was just so caring. I I really appreciated that... read more
Business response:
Hi Noemi, Thank you so much for taking the time to write such a kind review for Extra Space Storage on 64th and 2nd Avenue. We are delighted to hear about your positive experience with Kalisa. It's wonderful to know that Kalisa provided you with excellent care and customer service during your visit to our storage facility. We appreciate your feedback and will make sure to share your compliments with her. If there's anything else we can assist you with in the future, please don't hesitate to contact us at (718) 855-2100. We v... read more
Extra Space Storage in Brooklyn has the kindest, most helpful staff. The manager waited for us to arrive as they were almost ready to close, his assistant helped out with such consideration. I highly recommend this facility.
Business response:
Hi Maureen, thank you for recommending us. We're glad our team was kind and helpful. Please stop by the office if you need anything!
Diamond is extremely knowledgeable and helpful when explaining about the storage units and what size would be suitable to rent for my personal belongings. She’s the best!!
Business response:
Thanks, Veronica! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Diamond was able to provide that for you! If you need anything, do not hesitate to reach out at 888-storage.
I've Roslyn Pitt been with Extra Space Storage since May of 2020 and I found the staff storage friendly and kind, helpful, and quick to resolved my issue with HRA and gave me two years of invoices to get my bill paid until I move out April 15, 2022 yesterday and I made sure that HRA paid the bill April 11, 2022 and kept my word to make sure I paid up from HRA because I understand that they storage has to get paid and they where very patient to get the invoices to me until I left yesterday and if recommend this anyone if th... read more
Business response:
Hi Roslyn, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful, and kind staff, so we are thrilled to hear that you had such a positive experience renting with us! Your kind words are truly appreciated. We value you as a customer and are happy to assist you with any further storage needs! Give us a call at 888-storage or stop by the office if you need anything!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,335 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.