Extra Space Storage

Laura M. 

on Yelp

11 years ago

Avoid dealing with this company if possible. They have unconscionable business practices. Unreasonable rate increase and ridiculous exorbitant late fees. They also say they mail the rate increase letter but most of my neighbors agree - no they didn't. Staff is rude and refuses to allow you to speak with a manager. They'll just say they're a manager. Don't put your stuff here or you might see it on a storage war show one day. on storage wars one day! 

Max K. 

on Yelp

11 years ago

This storage facility PRICE GOUGES! After being an Extra Space customer for a year without complaints, I'm very disappointed to have to be giving them a negative review. Upon signing up for the unit, I was told to expect modest rate increases of five to ten dollars every 6 months. Sure enough, 6 months later my rate increased by ten dollars a month from $128 to $138. I wasn't thrilled - but I was expecting it and it seemed par for the course. However, now at the 12 month mark I received notice of a nearly SEVENTY DOLLAR... read more

Christopher H. 

on Yelp

11 years ago

Avoid this place -- so many better, cheaper places right around the corner. Rude people work there. No refunds for partial months -- and when you inquire they like to raise their voice and be jerks "too bad so sad". When trying to downsize after a year of being there, they were not interested in giving me the "web rate" (their cheaper rate) or allow me to move out early. I get that you have your policies, but 1) there are tons of better competition in the area and 2) dont be a jerk about it. Other places such as uhau... read more

Mario B. 

on Yelp

12 years ago

I thought I had found the perfect storage space. Extra Space is super clean and the staff is helpful and professional. That being said, I have to concur with several of the previous reviewers to say that they raise your rent every 4 months (1st increase was about 11%). It feels pretty shifty but if you're ok with the constant rent increase then it's a nice facility. I will be moving out asap. 

M M. 

on Yelp

12 years ago

AVOID!!! SCAMMERS!!! My rent increased TWICE in the first year and is $50 a month more than it was when I started. Big ripoff, they figure you will not want to pay movers to change companies, but they figured wrong. I will be moving to another company EVEN if it cost me more, as long as I can lock into a contract that does not increase my rent by 25% every year. 

Terry K. 

on Yelp

13 years ago

Surprise, surprise. Today I got a refund check for $75.80 for half a month's rent that they'd initially refused to prorate. It took many calls and 3 Yelp reviews to finally get them to do the right thing. Ultimately, they did. 

Amanda R. 

on Yelp

13 years ago

Decent service and nice, secure location, but don't be fooled by the "pro-rated rent." They will lie to you and not give you all the information you need to be an informed customer. I was extremely disappointed and ultimately felt totally lied to and ripped off. On top of that, customer service at the corporate level was horrible. I will not be doing business with this company ever again. Totally unhelpful. Get the first month free, but make sure you get out before you have to pay anything else. Even then, you'll probably ge... read more

Melanie L. 

on Yelp

13 years ago

This review is regarding the Bay Ridge location on 64th Street, but its a big company and they will all have the same policies. I agree with the other reviewers on cleanliness, professionalism of staff and relatively easy billing system. But read the fine print! They raise my rate every 6 months. Much more than my actual apt rent is raised too! I'm sure its in the contract somewhere, and maybe even all storage placed do this but damn I feel held hostage and they just keep charging more and more. Buyer beware. Its enough now... read more

nancy e. 

on Yelp

17 years ago

This place is actually no longer Premier. They've been taken over by a company called Extra Space Storage. I went to rent a space there and everything was fine until they told me that they would require my fingerprints in order to rent to me. There's no way I'm letting some guy at a storage unit take my prints so I left and went to Moishe's on Grand Street. They were nice, didn't ask for anything but a credit card and some ID. Also the Premier/Extra Space contract requires your email, but also says that by signing the contr... read more