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Extra Space Storage
- Self Storage
- Brooklyn, NY
About this business
Location details
312 3rd Ave, Brooklyn, NY, 11215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
My wife and I rented here for the last 5 years. Extra Space Storage on 3rd Ace in BK is the BEST storage unit in the 5 Burroughs. The customer service has always been impeccable and we have never had any problems. We are moving to Cali but we will continue to recommend our friends and family to y'all. Thanks again!
Business response:
Thanks for the awesome review, Dennis! It's great to hear our team was able to provide you with the customer service you deserve! Your business is truly appreciated and want you to know that we are here for any future needs! Don't hesitate to stop by the office or contact us at (718) 855-2100 if you need anything.
Due to my career I have been using storages professionally for decades. This is hands down my favorite storage facility. Storages are boxes and so nothing special there. Their boxes with doors and they all lock. What makes this place the best storage ever is the kindness and attention of the staff. The staff that are a part of this location is the best I've ever worked with. Flexibility, courteous, and all around great personalities. I happy to have found them and happy to be storing my valuables with them. Thank you extra ... read more
Business response:
Hi Eli. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.
UPDATE: We removed our items from the storage unit (we used it only for one month as we were in the middle of moving) and again, the guys at the front desk were so awesome (Thank you Jermaine and Stephanie). The facilities are ultra clean, and the whole experience was so EASY. I would highly recommend this place to anyone that is looking for storage in the park slope area, or anywhere. I think it i worth it even if you come from a little away from here. It was super easy to reserve my unit on line a night before. They gave ... read more
Business response:
We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, César! We are so happy to hear that Jermaine and Stephanie could assist you with all of your storage needs! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.
Jay was a wonderful, helpful and awesome agent.. I went there for renting a storage unit last week or 2 weeks ago, he helped carrying a cart for me and helped getting me up to 3rd floor by a evaluator, He was very patient with me as a deaf person. Thank you, Jay. My storage unit is more than my old storage unit but it is nice and space..
Business response:
Thank you for the review, Claudia! We pride ourselves on having a friendly, accommodating staff and are so happy Jay was able to assist with your storage unit rental and move in process! Thank you for choosing us as your self storage solution and we appreciate your business. Feel free to stop by the storage facility office if you need any additional assistance in the future!
We had such a pleasant experience moving our belongings into storage on a Sunday. There was no wait and Tamarra was wonderful and patient. Would definitely use them again.
I used Extra Space Storage after being referred to them by the moving service, JP Urban, that I used. Taryre Cox-Ash was so kind and helpful! She explained everything to me so clearly. Everything she explained with the fees is exactly what I saw on the invoices I received monthly and there was never a discrepancy. Even when I lost my keys, she cut the lock for me! Very helpful. would recommend
Eric Munoz and Tayre are extremely helpful and great multitaskers. GREAT CUSTOMER SERVICE. I have stored my belongings with Extraspace for over 2 years. I recommend this awesome gowanus location for all of your storage needs.
This review is specifically for Eric Munoz. He was extremely helpful both times we needed assistance. Both my wife and I were flawed by his commitment to providing amazing service.
I just want to thank Tayre and Kevon for their dedicated service over the past two years. Having your possessions in storage can be super stressful. Tayre and Kevon are always there to assist me when I need it. They are both extremely helpful and knowledgeable. I can always count on them to make me feel more secure. Thanks again guys!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,560 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.