Extra Space Storage

Michele B. 

on Yelp

15 years ago

My experience with this company so far (before moving) has been outstanding. Their website makes it very easy to sign up, and I received an email and confirmation call immediately after doing so. I spoke with staff twice after signing up, and they are incredibly helpful and friendly, happy to answer any questions. And since they are very local for anyone in Carroll Gardens or Gowanus, they are also very convenient! It has taken a great weight off of me to deal with a storage company this polite and professional. Having now ... read more

John M. 

on Yelp

15 years ago

We park our JP Urban Moving truck in the Extra Space 3Av parking lot and also move customers in and out of the storage facility. Linus and his team are consistently friendly, accommodating and thoroughly professional. The Space: We've been in every storage facility in town, and this one rates the highest for many reasons, not the least of which are its professionally managed front office, well-maintained & secure storage units, dry & comfortable climate, clean & fresh-smelling atmosphere and easy elevator access. ... read more

Howard I. 

on Yelp

4 months ago

Facility is OK, not more, no less. The inexorable and unjustifiable rate increases are something else. Just received notice of a second substantial rent increase after 7 months, putting the cost rise at a shade over 28% for the year. I'll be moving out shortly. 

Jax J. 

on Yelp

9 months ago

** Pest infestation & scammy business practices: Avoid at all costs ** I rented a storage unit at Extra Space Storage (at the 312 3rd Ave location in Brooklyn) and moved my belongings in at night. The unit was dark when I moved in (because the lighting in the storage building is inadequate), so I didn't notice anything amiss. The next morning, I moved in the last of my belongings -- only to notice that the floor of my unit was *covered* with some kind of insect shell (SEE PICS) as well as mouse or rat feces. That meant my b... read more

Queen M. 

on Yelp

a year ago

Horrible Horrible Experience. Rent increased about 2 months in. Always dirty the people in the office have an attitude when u ask for a broom or mop because they wont clean anything. And/Or theyll pass U a broom and tell U do it yourself. The One and Only bathroom does not work so people are pissing in the stairwell or in a bottle and leaving it here. The front desk lady always eating never gets up out the chair always pointing and has customera open the door for her smh SUPER LAZY. People are getting stuck in the elevator s... read more

Irina 

on Yelp

a year ago

Great storage , great location, clean ... but the person who handle 150 17 street Brooklyn on Sunday is the most unpleasant person I ever had a deal with. He is doing Evrything Possible to make you unhappy. It's discusting! 

Brownie J. 

on Yelp

a year ago

Extra Space Storage nearly double the rent after 4 months. Then it's claimed your original rent was "promotional." However, there's no prior notice of it doubling after 4 months. It's a SCAM! Go to Public Storage, they are much less expensive and let you pay in advance to lock in the rental price. 

Critique S. 

on Yelp

a year ago

We have had a storage unit from this company for many many years previously known as Life Storage. We were paying like 90 dollars a month at this location in Brooklyn on Coney Island Ave and Ave I. I did not receive any notice by email or by landline phone both on record of any increase, we were at this location for like 3 months or so. It went up to 175. This new company is made of hungry real estate developers. Again, NEVER in many many years have I ever seen this. I am a landlord and I adjust for inflation. This locati... read more

Olivia A. 

on Yelp

2 years ago

I use my storage unit for work purposes so I can't complain on prices or etc, but what I'm upset with is that the storage facility is continuously not opening on time and they are closing early. They have listed that they are open until 7pm on weekday; I arrived at 6:45 to quickly grab something from my unit and the facility was closed, no one was inside, I even tried to call and no one answered.