This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Brooklyn, NY
About this business
Location details
312 3rd Ave, Brooklyn, NY, 11215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Extra Space Storage nearly double the rent after 4 months. Then it's claimed your original rent was "promotional." However, there's no prior notice of it doubling after 4 months. It's a SCAM! Go to Public Storage, they are much less expensive and let you pay in advance to lock in the rental price.
We have had a storage unit from this company for many many years previously known as Life Storage. We were paying like 90 dollars a month at this location in Brooklyn on Coney Island Ave and Ave I. I did not receive any notice by email or by landline phone both on record of any increase, we were at this location for like 3 months or so. It went up to 175. This new company is made of hungry real estate developers. Again, NEVER in many many years have I ever seen this. I am a landlord and I adjust for inflation. This locati... read more
Business response:
Please feel free to reach out to us at (718) 855-2100 to discuss this further. Thank you for sharing your experience.
I use my storage unit for work purposes so I can't complain on prices or etc, but what I'm upset with is that the storage facility is continuously not opening on time and they are closing early. They have listed that they are open until 7pm on weekday; I arrived at 6:45 to quickly grab something from my unit and the facility was closed, no one was inside, I even tried to call and no one answered.
Business response:
We value your input regarding the operating hours. Please feel free to reach out to us at (718) 855-2100 to discuss this further.
I would give this zero stars if I could. Be ready for surprise billing and bait and switch prices. This is basically one level short of a scam. My rent was jacked up 50% without my knowledge or approval and the company told me to kick rocks when I complained. They told me it was a "promo" rate even though that was never disclosed in any communications or documents, so I had zero expectation of a change. They also failed to notify me via email despite sending every other communication via email. This is 100% on purpose as ... read more
Business response:
Thank you for leaving us a rating, Rachel. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (718) 855-2100 to discuss any of our other available units and we'd be happy to find something that meets your storage needs as well as your budget.
Nice facility, but a bait-and-switch operation. Over the course of a year they raised the price of my unit first from $189 to $223, and then 6 months later piled on an additional 45% increase to $323. Fortunately, there are more rational alternatives. UPDATE: They offered to trim to latest increase down to a mere $283, which I'm living with for the moment, but am actively looking into an alternative or, at the very least, to downsize my unit.
Business response:
We're sorry to hear this, Howard I. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Thank you for choosing Extra Space Storage.
AWFUL Experience - I have never in my life encountered such unprofessional and uncooperative behavior. Issue#1: I make the rent payment for December-Jan and I still get a call that my rent is due. Understandable - sometimes, system issues occur. The facility manager tells me it was applied inappropriately (doesn't apologize) and so he will reverse the transaction and I need to make another payment. I'm happy to do it however I need a confirmation of the reversal of the transaction for my record. The manager refuses to send ... read more
BEWARE THE BAIT AND SWITCH. Signed up for a 10x5 storage space at the "internet rate" of $116/month in March 2018. Was happy with that rate and the facility was fine. Autopayed on credit card for 5 months, and then noticed the charge last month was $248 - more than double. Called to ask what was up and was told they can increase the rate at any time they wish - for any amount. And clearly they DO THAT. After much complaining and negotiating they have reduced the increase so I'm now paying $212/month, nearly $100 more than I ... read more
Buyer beware. Anybody considering renting with Extra Space Storage should know that they may hike your rent significantly (40%+) with little to no notice, even if you've been a loyal customer who pays on time. Story follows. I've been a tenant of Extra Space Storage for going on six months with my rent paid on time each month via credit card based autopay. The facility is nice, but nothing terribly special. However, this month, I found my bill to have been increased by close to 50%, moving from $154 per month to $222 per mo... read more
Talk about rent increases this place is the leader, they have increase my rent 3 times in the last year here in Las Vegas...
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,417 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 10:00 a.m.