Extra Space Storage

Ratana C. 

on Yelp

7 years ago

After 4 months renting their 10x10 at an internet rate of $124 per month, they raised my monthly rent to $144 per month. I had used public storage to store my belongings once and they never raised the rate on my for over 2 years. I do think that they purposely give you a lower rate to get you in and comfortable and then raise it thinking people will just pay and not want to deal with moving things out, we not me, I am getting my shit out of there..... Don't bother renting a spot here, sleazy business practice! 

sally j. 

on Yelp

7 years ago

Our stuff was stolen and they never even tell us that there was something going on with this facility. property were stolen and they just let it go without notifying the renters that there were thiefs inside the facility roaming around. those staff works there is no bueno especially that "manager " len. she no good bad ,very bad customer service. RENTERS ALERT ! thief is wandering around the facility we lost our stuff. 

Dev B. 

on Yelp

7 years ago

Our most valuable items were stolen out of our storage unit at this location over this past summer. My husband and I were out of the country when it happened. We had stored some musical equipment here and you can imagine the horror when my husband found our items (that we believed safely stored at Extra Space) listed for sale on Craigslist. It was an absolutely gut wrenching experience. The staff had very little interest in helping us figure out what happened. When we returned from our trip, we came to the facility to see th... read more

Stacey J. 

on Yelp

8 years ago

CROOKS!! Total rip off! Staff is unprofessional and discourteous. They raise your rent ridiculously almost every month, don't notify you then charge you exorbitant late and lock fees. $35.00 for a lock. Total scam artist. Rent started at $123.00 and has almost tripled. Find some where else to store your belongings. You will regret doing business with these people!! Actually the rating in 0 stars. 

V S. 

on Yelp

8 years ago

Let's just say I've been to better locations of extra space. This location has a lot of false advertising they do. We came and had Julie sign up my friend seeing they had promotional signs every where and online saying 1 month free if you bring a friend. Julie initially said 1 month was free. When we got back in the office to do paperwork suddenly it became no we can't honor that. You can only get 50% off. I sent in calls wanting to speak to someone higher up. Never got a call back. Whenever I call Julie sounds like she hat... read more

Cathy C. 

on Yelp

9 years ago

This place is great as long as you just want to store items and not have questions or encounter an issue or expect honesty related to an issue. I've had a storage unit at Extra Space Storage for approximately 5 years.....maybe less and I've always paid on time without a problem. I needed a second storage unit so of course I went to the same place but I knew eventually I would consolidate them somehow. After I realized the cost of 2 units I thought it would be a good idea to either donate or auction the unit. I asked the ... read more

Lauren P. 

on Yelp

9 years ago

Extortion at it's best. I started at $119/month for a 10x10, climate controlled space - apparently that rate was only good for the first 3 months. I missed the date to pay-in-full and lock in that rate, so they increased it to $137/month. Now after a year, they sent a notice in the mail 35-days prior to my rate increase that it will be $157/month. This is a 31% increase from a year ago. EXTORTION. Nonetheless, I played nicely and offered to pay my original $137/monthly rate for a whole year, pay in full (and offered to w... read more