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Extra Space Storage
- Self Storage
- Cerritos, CA
About this business
Location details
10753 Artesia Blvd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The manager at this property is really rude. Just rented a unit that's 6 by 12 and realized it's 5 by 12. The manager then proceeded to rudely say to my dad that it's "approximate" could be 6 or less. Seriously?? Be prepared to argue with the manager if you have any issues. I also didn't realize this company (not just this area) is not truthful with their postings. The devil is in the details! Careful
Business response:
Luisa, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
This storage facility without asking or us present broke our lock opened our unit to change it to their new digital lock system that you need to download an app and use your phone to open the unit. We can't even put an additional lock on our storage unit to know its not been opened (like if there was a broken lock). I know we are a digital era but that is not more secure for me at all and I am in my 30s I could only imagine the older generations feeling on this. I am going to now have to move all of my things out of this lot... read more
Business response:
Hi Amanda. We would love to hear more about your experience so we can help make things right! Feel free to contact us at (562) 865-9696 with any specific details so we can work on improving your experience!
Pros Place is clean, gated with camera surrounding premises. Cons Some items lost during my term of leasing a space here. When asked if they could provide me some footage from the security camera during that certain period. For some reason they said NOT AVAILABLE. To think that you have to buy your padlock from them, is something concerning. Losing items from your locked space seems to be happening from time to time having observed tenants common complain. It's a rent at your own risk, I guess.
Business response:
Hi Tess, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Today I found out my unit was burglarized. Minimal damage to the lock (dezel) cylinder lock. Asked the employee and employee was told by their manager that these types of locks have never been sold at that location. I said that was a lie as this was a brand new lock purchased at the location about 5 years ago and many other storage units had the same key (dezel) cylinder lock. I asked about video surveillance and how long it dated back. Employee mentioned 3 months. I also asked if anyone has reported any units being bu... read more
Business response:
Hi Kudos, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
This place is a rip off. I called an got a quote on a storage unit but they were closing. Set up time to see it the next afternoon with an appointment The price had already gone up in The last 12 hours. When I Inquired about the free month rent they said now the price would be even higher in order to get the free month. We finally settled hadn't on the orginal cost but when I went to sign papers it was a higher amount. Then they wanted to charge me insurance on the Storage garage that wmoved in yet snd won't till the w... read more
Business response:
Hi Carol, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
This ended up being the storage experience from HELL!! The employees tell you so many different fee amounts and the store manager is so rude and abrupt!! I will never rent from another extra space storage unit again!!
Business response:
Teresa, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-STORAGE?
The location that I had was an outdoor unit that was inadequately lit, hard to get into, and dusty. I am scheduled to receive the balance of my rent 10 weeks after I vacated my unit.
After 4 months renting their 10x10 at an internet rate of $124 per month, they raised my monthly rent to $144 per month. I had used public storage to store my belongings once and they never raised the rate on my for over 2 years. I do think that they purposely give you a lower rate to get you in and comfortable and then raise it thinking people will just pay and not want to deal with moving things out, we not me, I am getting my shit out of there..... Don't bother renting a spot here, sleazy business practice!
Our stuff was stolen and they never even tell us that there was something going on with this facility. property were stolen and they just let it go without notifying the renters that there were thiefs inside the facility roaming around. those staff works there is no bueno especially that "manager " len. she no good bad ,very bad customer service. RENTERS ALERT ! thief is wandering around the facility we lost our stuff.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 2,011 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.