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Extra Space Storage
- Self Storage
- Cerritos, CA
About this business
Location details
10753 Artesia Blvd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Review update: They have since corrected the problem of requiring staff for customers to gain access. There are new security features and now you can be there as early as 6am for access to the climate controlled storage area. The new owners have kept the place clean as ever and my faith in the management has returned. If they keep the price point the same I will continue to do business here.
0 STARS!! I was charged $135+ for my first month, when the first month rent is supposed to be free. Secondly, my storage unit is locked behind a unit that I was not given the code for. No email, text, or call informing me of the locked combination. I contacted customer support for further assistance as the main office was closed, and as kind as the lady was, was also no help. She just sent me a map of the place, where I saw my unit was inside of a locked unit. She said the owner would contact me within 10 minutes and I waite... read more
Business response:
We are sorry to hear about the billing error and access issues with your unit. Please contact us at (562) 865-9696 for immediate resolution.
Only been renting a space for 2 months....they are now raising the price to double with only one month notice and during the holiday season. RENTERS BEWARE!
Business response:
Your feedback is very important to our team, A. We're sorry to hear you're unhappy with your experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We'd love a chance to talk with you directly, please call us at (562) 865-9696.
terrible experience, had been approved for my unit had my brother bring all my stuff to be told I am not allowed to rent with them after all. created huge inconvenience
Business response:
Hi Sylas, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (562) 865-9696 or stop by the office if you need anything!
Please avoid this place at all costs. All of my things are wet and molded. This company has blamed it on rain when there has been no rain for months. They will lie to your insurance company to cover up the problem and avoid responsibility. Your things will ruined and you'll have no recourse.
Business response:
We're sorry to hear about your experience, Asha. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (562) 865-9696 so that we can assist with your concern.
On crusader period period I do not recommend this place I have both of my storage is broken within 2 weeks period and my mother had hers broken into period period
Business response:
Hi Lisa, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (562) 865-9696?
We have been customers for over 10 years. We have 1 RV and 2 Large units. Seems like PRICES GO UP monthly. (Going to look at local laws on these increases) We delt with the debacle of their taking off all of our personal locks (without notice/consent) and replacing them with "electronic locks" that they said were better but still have problems with access all of the time. (it's been almost 3 years, when will they have this remedied?) I am also told that in case of a power outage, we could not access the gate and therefore ... read more
No parking always dirty restrooms are unavailable n when they are not stocked properly choose other places not worth your money.
Business response:
Hi Jose, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Don’t hesitate to stop by the office if you need anything.
What good is a unit when you can't get in it?! When they switched from the lock that I HAD TO PAY FOR SEPARATELY when I first set up with them to a digital access, I KNEW there was going to be a problem sooner or later. Now, here I am in front of my unit, and the app will not connect with the door. And yes, I did everything that a tech would normally suggest, including reinstalling the app. Probably going to start looking for a place that uses real locks.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,883 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.