Extra Space Storage

Roni J. 

on Yelp

11 years ago

Horrible horrible....STOP STOP if you value your stuff!!! Someone broke into my storage and took there time ....over several days ....changed my lock and almost completely cleaned me out! The cops came and they advised me they have taken over 30 reports of break-ins at this location!! The police said they would never put anything in this location!! I tried to have the company check the cameras and they wouldn't but they confirmed this happens all the time! WOW no warning, I felt completely violated....thousands of dollars of... read more

Obadiah A. 

on Yelp

11 years ago

Elena the assistant manager was rude and unprofessional. If you pay late they will lock your gate code and even after i paid Elena did not release the gate code after 2 requests while I had movers waiting. When I complained she had a bad attitude with me and said the customer is not always right and said thats what happens if you pay late. Very poor training and low quality service. They lost a big customer today if only they were courteous and professional! Good prices, but guess you get what you pay for! 

Manny R. 

on Yelp

12 years ago

After I vacated my unit, The office personal sent me a Bill demanding I pay them for "piggy backing" thru the gate and not entering my entry code in the keypad.This was during the time that one of the 2 electronic Entry gates was broken and vehicles entering and exiting were backed up. I refused to pay, and they called and said It was going to sent to Collections.I told them this was not on the Contract I signed and asked for clarification as to where it was on the Contract.The heavy set lady at the office told me it was ... read more