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Extra Space Storage
- Self Storage
- Hawaiian Gardens, CA
About this business
Location details
21123 Norwalk Blvd, Hawaiian Gardens, CA, 90716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I have had not issues with the staff or access to my unit or concerns about security. However, my fees have been increaseed at an unreasonable rate. I specifically asked if my initial monthly fee of $73.20 was a promo fee and was told no. I asked how often and how much I should expect the rate to increase, and was told rate increases do happen, but they couldn't tell me when or how much that might be. When I had a 20% rate increase 3 months later, I didn't think too much about it, seemed reasonable. Well, last month I r... read more
Business response:
Hi Colleen, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Real quick, I will say the facility is clean and don't see any damage to fencing or unlocked doors. HOWEVER, if you use their bluetooth access for the gates, you could be sitting there for a minute or two and the second you try to enter your code manually, the gate magically wants to open once a single button is entered in. If you're lucky enough to have a bluetooth unit, the doors are very secure and no one is hacking your unit. I went upstairs and saw regular padlock doors though and it's basically just thin plywood that... read more
Business response:
Hi Ryan, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at 888-storage.
My storage got broken, they stole most of my stuf i had, I inform the people that work there but it seems like it was not a big surprise, asking around i found out that it happens more often then not.. just go somewhere else
Business response:
Hi Israel, Thank you for your review. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
I just signed a very expensive monthly rental agreement this week, and the first time I showed up to the unit the entry door wouldn't open. Many other people were outside with us also unable to get in and after being on the phone for 20 minutes I was told that I should call the software company that controlled the gate. Is that something the customer should have to do?? I told them I didn't have time and they said they would note that we couldn't get into our unit and someone would call me back to help us with the situation,... read more
Business response:
Hi Jacob, thank you for your feedback. We would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.
Not a happy momma right now. Amidst this coronavirus we all have made sacrifices and at some point been upset, but this company hit an all time low. Being healthy essential travelers for work, my husband and I brought our special needs son along on this trip. We had to stop at Extra Space storage and while there, my autistic son needed to use the restroom. I took him up to the front and asked if he could use their restroom. The gal said no. He started crying and she said she wasn't allowed to let anyone use it. I told her he... read more
Business response:
Hi, Kristen. As recommended by CDC we are required to ensure we are providing safe and healthy amenities. It's important to us that you feel appreciated as our customer through these hard times following the impact of COVID-19 and we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Clean up the storage place trash literally been here for a week, also smells like pee in outside area.
Business response:
Tomas, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally.
I grow more and more irritated with this company every month. I first started renting my storage space from here about a year ago, only because they have the "first month free" special, and prices seemed to be pretty fair. DO NOT GET SUCKED IN BY THIS. My rental price has now DOUBLED. There's no parking other than a couple right next to the entrance/exit. If you try to park inside the gates, you will have employees hassling you to move your car, even if there are no open parking spaces. The last straw for me is the fact that... read more
Business response:
Hi Morgan, we really appreciate you taking the time to leave a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. We would love to keep your business, would you mind giving us a call at 888-STORAGE?
This place is HORRIBLE the units get broke in too EVERY WEEK ,and I got that information straight form the POLICEMAN that took my report he said that he personal wouldn't ever use this storage facility. They put money in remodeling it, but nothing for security. I was taken for over $5.000 if you care about your stuff STAY AWAY.
If I had to leave a review on customer service I would give them 5 stars hands down. I have never had an issue or problem with the staff, they are all very helpful and courteous. However, the purpose of a storage unit is to store items for safe keeping. MY UNIT WAS BROKEN INTO AND VALUABLE ITEMS WERE STOLEN.They cut the lock and replaced it with one of their own in order to keep staff from noticing when doing their evening rounds. I deal with quality vintage so these were one-of-a-kind pieces and custom up cycled so they... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,380 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.