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Extra Space Storage
- Self Storage
- Hawaiian Gardens, CA
About this business
Location details
21123 Norwalk Blvd, Hawaiian Gardens, CA, 90716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
My storage got broken, they stole most of my stuf i had, I inform the people that work there but it seems like it was not a big surprise, asking around i found out that it happens more often then not.. just go somewhere else
Business response:
Hi Israel, Thank you for your review. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
I just signed a very expensive monthly rental agreement this week, and the first time I showed up to the unit the entry door wouldn't open. Many other people were outside with us also unable to get in and after being on the phone for 20 minutes I was told that I should call the software company that controlled the gate. Is that something the customer should have to do?? I told them I didn't have time and they said they would note that we couldn't get into our unit and someone would call me back to help us with the situation,... read more
Business response:
Hi Jacob, thank you for your feedback. We would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.
Not a happy momma right now. Amidst this coronavirus we all have made sacrifices and at some point been upset, but this company hit an all time low. Being healthy essential travelers for work, my husband and I brought our special needs son along on this trip. We had to stop at Extra Space storage and while there, my autistic son needed to use the restroom. I took him up to the front and asked if he could use their restroom. The gal said no. He started crying and she said she wasn't allowed to let anyone use it. I told her he... read more
Business response:
Hi, Kristen. As recommended by CDC we are required to ensure we are providing safe and healthy amenities. It's important to us that you feel appreciated as our customer through these hard times following the impact of COVID-19 and we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Clean up the storage place trash literally been here for a week, also smells like pee in outside area.
Business response:
Tomas, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally.
I grow more and more irritated with this company every month. I first started renting my storage space from here about a year ago, only because they have the "first month free" special, and prices seemed to be pretty fair. DO NOT GET SUCKED IN BY THIS. My rental price has now DOUBLED. There's no parking other than a couple right next to the entrance/exit. If you try to park inside the gates, you will have employees hassling you to move your car, even if there are no open parking spaces. The last straw for me is the fact that... read more
Business response:
Hi Morgan, we really appreciate you taking the time to leave a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. We would love to keep your business, would you mind giving us a call at 888-STORAGE?
This place is HORRIBLE the units get broke in too EVERY WEEK ,and I got that information straight form the POLICEMAN that took my report he said that he personal wouldn't ever use this storage facility. They put money in remodeling it, but nothing for security. I was taken for over $5.000 if you care about your stuff STAY AWAY.
If I had to leave a review on customer service I would give them 5 stars hands down. I have never had an issue or problem with the staff, they are all very helpful and courteous. However, the purpose of a storage unit is to store items for safe keeping. MY UNIT WAS BROKEN INTO AND VALUABLE ITEMS WERE STOLEN.They cut the lock and replaced it with one of their own in order to keep staff from noticing when doing their evening rounds. I deal with quality vintage so these were one-of-a-kind pieces and custom up cycled so they... read more
you cant get a sprint signal out there. so if you get mugged you cant call the police cuz theres no signal. they have a bunch of homeless people living on there. the homeless wait on their bicycles until a car puts in a code & they follow the car. your better off renting from another place that is safer. another person wrote their stuff got stolen.
DO NOT STORE YOUR BELONGINGS HERE! My husband and I had a unit here that was broken into. We had a double unit and was told we had to use one of their locks for one of the doors. Our storage unit was ransacked! Who ever got into the unit had time to punch holes in every box to scrounge for valuables. We called the Sheriffs and when they took our report they told us that this storage unit has had numerous break ins. They shared with us that the break ins are probably an inside job that someone must have keys to their lock... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,349 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.