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Extra Space Storage
- Self Storage
- Kahului, HI
About this business
Location details
340 Ala Makani St, Kahului, HI, 96732, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This place is awesome! We came here on the suggestion of the Wailuku Inn because they don't have luggage storage at their inn. For about $25 for a day, we rented a small locker unit to store our two medium suitcases and 2 carry on bags on the day we were leaving Maui. It's right outside the airport so we could conveniently drop off our luggage for the day while we continued enjoying the island without having to worry about leaving our luggage in our open air jeep.
This place is the ABSOLUTE WORST. I have burglaries and units broken into literally every week. They change the rates without notice and bill me twice this month. I'm getting all my stuff out of there and going somewhere else.. there's no on scene security. There's no cameras in the hallways for the rate increase. You think they would be up the security considering how many units have been broken into. DO NOT RENT HERE
Business response:
Heather, we regret to learn of the billing issues and security concerns. Please contact us at (808) 877-2600 so we can address this immediately.
Day 138+ without functioning climate control at Extra Space Storage Maui. Spoke with managers, district management, and customer service for nearly an hour today. Still no repair timeline, no retroactive adjustment, and no real resolution while customers continue paying premium "climate-controlled" rates.
Business response:
We take your feedback about your climate-controlled unit seriously and understand your concerns regarding the air conditioning not working since December 20, Henri. We acknowledge that this issue has persisted for over four months and that you have documented temperature differences of 10-12 degrees between your unit and properly functioning climate-controlled areas in the same facility. We recognize that you are storing temperature-sensitive collectibles that can be permanently damaged and that you have continued paying fo... read more
I've been paying for a climate-controlled unit since December 20, and as of today (May 4), the air conditioning is still not working -- over 4 months without the core service being provided. I understand the recent storm impacted operations, but this issue started well before that and has never been resolved. I'm storing temperature-sensitive collectibles that can be permanently damaged, and I've continued paying for a service that hasn't been delivered. I've documented temperature differences of 10-12 degrees between my u... read more
Business response:
We take your feedback about your climate-controlled unit seriously and understand your concerns regarding the air conditioning not working since December 20, Henri. We acknowledge that this issue has persisted for over four months and that you have documented temperature differences of 10-12 degrees between your unit and properly functioning climate-controlled areas in the same facility. We recognize that you are storing temperature-sensitive collectibles that can be permanently damaged and that you have continued paying fo... read more
Anyone thinking of renting here should be aware that there are no cameras within the buildings, just the outside. There have been break ins at the facility, no surprise because people have seen drink containers and food items in the hallways - maybe someone is living there? If you plan to rent, you may want to get two heavy duty locks and NOT depend on the ones the office sells. Staff is nice and friendly so no problem there.
Business response:
Thank you for sharing your concerns. We take security seriously and will address the issues you've raised. Please feel free to reach out to us at (808) 877-2600 for further assistance.
While the facility is nice and clean, and the workers are nice, the place is NOT SAFE. They do not have cameras except near the entrance and exit, and there have been a number of break-ins and robberies of units. When the police came to investigate the break-in of our unit, it was the SECOND report that same DAY! They have not done anything to stop these break-ins either...and they don't, of course, warn you about it.
Business response:
We apologize for the security concerns. Your safety matters deeply to us. Please contact us at (808) 877-2600 to discuss improvements.
After barely a month in storing my stuff there I was warned by family and friends that these guys raise their rates monthly. I should've listened. After my 1st month in my unit had an attempted burglary someone broke my lock off and jammed the lever luckily they couldn't get in. The only positive is the manager Travis trying to make things right by moving me to a different unit however the company decided to raise every one's rates $60 more including mines. Really bad business to raise rates more so with someone that just m... read more
Business response:
Sorry for any inconvenience regarding the security issue and rate increase. We appreciate Travis helping you. Please contact (808) 877-2600 to discuss concerns.
They have an employee that travels inter island for work who could attempt to practice more courtesy and good manners. Cutting people off in line while representing your company is not good appearances. Otherwise, used this unit in Kahului and it's okay. The layout isn't great when it's busy, especially if you are using a larger vehicle to move goods in and out.
When I've joined it looked great. Then, as soon as i left the island, they slapped me with a 25% MONTHLY FEES INCREASE (after joining with a special offer) saying it was a market adjustment. What a joke. After just 4 months from joining that's not an adjustment. That's MISLEADING ADVERTISEMENT. And of course they won't bother even reply to my questions. WARNING UPDATE: YOUR STUFF IS NOT SAFE HERE. Guess what? I've just got robbed! All my stuff gone, with my lock still perfectly closed and intact. FYI: security cams are o... read more
Business response:
Thank you for your feedback, Dj. We work hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about thi... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,110 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.