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Extra Space Storage
- Self Storage
- Kahului, HI
About this business
Location details
340 Ala Makani St, Kahului, HI, 96732, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This place is awesome! We came here on the suggestion of the Wailuku Inn because they don't have luggage storage at their inn. For about $25 for a day, we rented a small locker unit to store our two medium suitcases and 2 carry on bags on the day we were leaving Maui. It's right outside the airport so we could conveniently drop off our luggage for the day while we continued enjoying the island without having to worry about leaving our luggage in our open air jeep.
While the facility is nice and clean, and the workers are nice, the place is NOT SAFE. They do not have cameras except near the entrance and exit, and there have been a number of break-ins and robberies of units. When the police came to investigate the break-in of our unit, it was the SECOND report that same DAY! They have not done anything to stop these break-ins either...and they don't, of course, warn you about it.
Business response:
We apologize for the security concerns. Your safety matters deeply to us. Please contact us at (808) 877-2600 to discuss improvements.
After barely a month in storing my stuff there I was warned by family and friends that these guys raise their rates monthly. I should've listened. After my 1st month in my unit had an attempted burglary someone broke my lock off and jammed the lever luckily they couldn't get in. The only positive is the manager Travis trying to make things right by moving me to a different unit however the company decided to raise every one's rates $60 more including mines. Really bad business to raise rates more so with someone that just m... read more
Business response:
Sorry for any inconvenience regarding the security issue and rate increase. We appreciate Travis helping you. Please contact (808) 877-2600 to discuss concerns.
They have an employee that travels inter island for work who could attempt to practice more courtesy and good manners. Cutting people off in line while representing your company is not good appearances. Otherwise, used this unit in Kahului and it's okay. The layout isn't great when it's busy, especially if you are using a larger vehicle to move goods in and out.
When I've joined it looked great. Then, as soon as i left the island, they slapped me with a 25% MONTHLY FEES INCREASE (after joining with a special offer) saying it was a market adjustment. What a joke. After just 4 months from joining that's not an adjustment. That's MISLEADING ADVERTISEMENT. And of course they won't bother even reply to my questions. WARNING UPDATE: YOUR STUFF IS NOT SAFE HERE. Guess what? I've just got robbed! All my stuff gone, with my lock still perfectly closed and intact. FYI: security cams are o... read more
Business response:
Thank you for your feedback, Dj. We work hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about thi... read more
Do not trust their rates, they got me in with a "web special", subsequently they've raised the rate 4 times in 1.5 years, up 50% now from when I got that ever so "special". They continually monitor competition rates, so that everybody can get equally screwed, with no added value. All scam, all the time.
Business response:
Some, we know that providing customers with convenient, secure and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. Please contact us with any questions!
Two stars given to this specific business because of the unacceptable customer service. The golden rule of the customer service - the customer is always right. Do not argue with me and start bringing your point of view if you don't see mine. The manager is a mean spirited woman. Otherwise it's a convenient location and it is reasonably clean.
Business response:
Alexei, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. A member of our team will be reaching out to you to learn more about your experience.
Very rude in the front office! My wife kept telling me this, and I assumed she was exaggerating as she tends to be dramatic, but when I went in, I couldn't believe how rude and unprofessional , treated me like dirt, I was born around the corner from here and my whole family has been born and raised here, and just shame on this place! Stay away okay !!! We don't treat locals like this here !
The people are kind and courteous. The advertising and pricing is false and misleading, and probably subject to a class action lawsuit in the future. For example, it say "half off you first month rental" but...BTW, you must pay a $22 signup fee AND you are REQUIRED TO PURCHASE insurance. And that is a minimum monthly charge of an additional $11! So ...here is your 40$ off the first month, but we are charging you 33$ extra as startup charge and monthly insurance. This policy seems to me as false advertising, phony upcharging ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,074 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.