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Extra Space Storage
- Self Storage
- Beaumont, CA
About this business
Location details
1340 E 6th St, Beaumont, CA, 92223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Christine office manager was not discreet and gave out my personal information , they raise pride on rental with no notification started at 90 went up to 160 in a year
That's crazy I've been renting a unit here For Over a year started at 150 then with out any notice raise it to almost 300 then i told them and they pretended they had no idea why it was raised double the amount they negotiated to 215-220 and now I'm seeing they raised it back to almost 300 what's wrong with you guys!! What's stopping me from getting a family member have it put under his name and get it for cheaper your supposed to look out for your old customers not your news ones and no I won't take this down until you guys... read more
Business response:
It's regrettable to hear about your experience. Please contact us at (951) 845-6700 to discuss this matter further.
If I could give 0 stars I would. Lady is rude at the front desk seems like she doesn't want to do her job, I don't blame her I wouldn't want to work there either. Also people park their cars right next to the gate so it's hard to get in . Staff sucks service sucks and really expensive for a small room that can hardly hold anything. Getting my stuff out asap
Business response:
Casey, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (951) 845-6700 so that we can learn more about your experience.
Staff & accessibility are totally fine and respectable, no issue there. Pretty much only reason I picked this place is they were easy to work with face to face. The cost however is concerning...I have only had a unit for a couple months and my dues are going up almost $100 dollars! I find this extremely alarming that within just 2 months, Extra Space is up charging me in such a drastic amount. Most likely will be finding somewhere else to go now. I've heard peoples rates go up every 6 months and maybe by $20 here and there ... read more
Business response:
Hi Summer, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
I am letting everyone I know by word of mouth to never put their stuff in Extra Space storage. Christine the manager was awful and lacked humanitarian skills. What goes around comes back around and karma is not so nice. I hope Extra Space Storage goes out of business and I hope Christine loses her job. Christine treats people like numbers instead of people what goes around come back around. People are struggling and might not be able to pay right away but I called and when I called I should be able to talk to whoever picks u... read more
Business response:
Hi Ophellia, We're sorry to hear that you experienced an issue during the rental process. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. Thank you for your feedback!
Tried to reserve online, it took a number of attempts because their website is quite glitchy after a couple of days I was finally able to do it. No customer support. No one answers chat and when I call the location you get an answering service that can't help you. They charge my card and sent me all the information for a reservation but they can't find my reservation in the system and say it doesn't exist. Overall, I would have to say storage space is basically a commodity, so the difference is sort of the quality of the fac... read more
Business response:
Hi Ryan, We're sorry to hear that you experienced an issue during the rental process. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. Thank you for your feedback! Feel free to stop by the office if you need anything!
Reserving online is quite glitchy. It took me three tries over two days to get it done then I got verification and my card was charged but when I called they had no record of my reservation. Also, I should say the customer service is not very good they have an online chat system, but nobody ever answers it and when you call the actual location, you just get an answering service that isn't really helpful all they could tell me is that my reservation didn't exist
I rarely write reviews, but people thinking about renting here deserve to know the truth about this place. Not long after we rented and put our stuff into our 5 x 10 unit, it was broken into and some very sentimental items were stolen. They have no cameras and basically the lady said it happens all the time and there is nothing they can do about it. Also, the rent started at a reasonable rate, but went up each year. This last year it went from $85 to $125 per month a 32% increase. If you rent here, good luck.
Business response:
Hi Steve, Thank you for your review. We take into consideration location and competitor rates when setting our prices and then try to deliver value through excellent customer service. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
This review is a follow-up to my last review back in 2018. We had all our items stolen from our storage locker!!! The thief was smart as he/she cut the lock but left it on the storage unit. The storage facility notified us in early January 2019 when they discovered the cut lock. However, since the facility manager discovered this quite by accident, we had no way of knowing when the thief cut the lock and stole our possessions taken. It could have been over weeks, months, or even years. We had not visited our storage unit for... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,150 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.