This profile has been claimed by the business owner or representative.
1340 E 6th St, Beaumont, CA, 92223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I called on a Sunday and asked if they have a 10x10 available same day. The person that answered the phone said they do have 10x10s available but the rental office is closed on Sundays. I said ok and hung up. They lost a lease so quickly...just a few seconds in to the call. The weekend (including Sunday not just Saturday) is when people have time to or squeeze time in to their busy schedules to secure a storage unit and move stuff to storage. No worries though, I will find another place open on a Sunday with a 10x10.
So I had everything moved out prior to the month of December and was given the "exit" receipt. This company was pretty quick to withdrawal the funds for December. For being there about 5 months, I did notice that their automatic withdrawals were a little inconsistent on the days they withdraw the funds. For December, they did it pretty early and the gentleman that worked there said the refund was being processed. 18 days, and no refund. They're quick to take your money but when it comes to crediting back what they owe, it's ... read more
They are terrible here, when you go in to open a storage they'll tell you how they're the cheapest storage place around, they're not, and they raise their prices continuously. Jamie is extremely rude and talks down like you're a child. I highly recommend going to a different storage place.
Business response:
Michelle, we do need to raise our rent from time to time in order to keep up with rising maintenance costs. Customer service is also very important to us, so we are sorry to hear that you were unhappy with the help received. We will make sure to address your concerns with our team so improvements can be made in the future.
This place has TERRIBLE service. They rarely answer their phones. They will raise your rates. Their door locks on the actual storage don't line up, therefore its nearly impossible to fit a lock (which was also purchased here). I do NOT recommend this place whatsoever.
Business response:
Alex, we do occasionally need to raise our rates in order to keep up with rising maintenance costs. Customer service is also one of our top priorities, so we are sorry to hear you felt mistreated. We will forward your comments to our team so that improvements can be made.
Mariska was so rude.and was being sarcastic, she needs to work on her attitude. I even feel like changing storages ,now that I feel inappropriate as a customer.
Extra Space Storage has a 4.8 star rating with 1,150 reviews.
Extra Space Storage is closed now. It will open at 6:00 a.m.