Extra Space Storage

Ana A. 

on Yelp

8 years ago

I didn't have any prblems with the facility or staff. That is until I no longer needed my storage unit. I called on a Thursday to cancel my unit unfortunately, my husband forgot to take the lock off the unit when we emptied the unit. I called the next day the man said he wouldn't be able to cancel my unit until i removed lock which i did that following Saturday. Unfortunately i couldnt reach them until Tuesday. They had just withdrawn my monthly payment. Turns out they wont give me my refund for the entire month i didnt need... read more

T E. 

on Yelp

9 years ago

I don't make a habit of writing bad yelp reviews, but I feel like the experience I had at this facility might actually help others. I had reserved a unit online which was confirmed by phone by store manager Bernadette Casas. When I arrived the very next day to complete the paperwork, I was "greeted" by Bernadette who stated that "no one told me" that a unit had been reserved. After she found my reservation, she led me to my unit and mentioned three different times that "the elevator is always broken" while snapping at anothe... read more

David C. 

on Yelp

9 years ago

BE CAREFUL! The parent company raises rates after the initial 4-5 months. No exceptions. Then they raise rates every 6 to 9 months for the entirety of the contract. They bank on the fact that you will pay the increases, instead of moving all your stuff to a new place. 

Cynthia G. 

on Yelp

9 years ago

The lady who works in the evening is the rudest most awful customer service person you will talk to. Their elevators are always broken and their staff is extremely rude. If your are looking for storage needs I recommend you do not go here. They also raise the rent 2 months after got my storage. If you already a customer, sorry and speak to the agent in the morning for your concerns. 

Ryan L. 

on Yelp

10 years ago

The staff at Extra Space Storage are rude, unprofessional, lazy and not helpful in any way. My fiancée and I went there to buy moving boxes for our move and the staff made this simple process aggravating. Upon arrival the staff members were to busy socializing to greet us and offer their help. We asked them for moving boxes and they just pointed to the boxes they had and did not offer any additional help. We purchased some boxes and left. The boxes were fine, however we realized that we needed smaller boxes, so we planned to... read more

Katie K. 

on Yelp

10 years ago

The front desk attendant was less than happy to help me the day I arrived at my scheduled appointment time to set up my account. It was a Saturday and I walked in on her eating her lunch, which she then had to put down to assist me. She was bothered and not exactly thrilled that I was there. The storage unit that I was given was NOTHING like the website makes it seem. False advertisement at it's best. While I realize I didn't pay for the most expensive unit, I was expecting a little more than something that feels like a ru... read more

Frank I. 

on Yelp

11 years ago

This place is horrible. The numbering system or storage units makes zero sense. I'm here helping a friend that has not been to their unit in over a year, and we can't find it, and the front desk is no help either. 

Robbie S. 

on Yelp

12 years ago

Customer service is very poor, said they would give me a refund after I changed my mind and didn't move anything in within less than 24 hours of signing lease. Left multiple messages, finally called me back, representative was rude and abrasive. said it wasn;t their policy to issue refunds. Very heartless people over there. My father just passed away and we decided not to move any of his belongings. Heartless unthoughtful just about a dollar place! 0 rating! Used them once before but will NEVER again..... Shame on Extra Spa... read more