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Extra Space Storage
- Self Storage
- Burbank, CA
About this business
Location details
175 W Verdugo Ave, Burbank, CA, 91502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
If there was a rating minus one star I would give it. This Storage Facility Extra Space Storage is like someone strong-arming the public with a license to do so. They get you in there facility with smooth talking then raise your rent soon after knowing that most people are stuck between a rock and a hard place when one needs to rent a Storage unit. They should be given an award for reaming customers to the Max !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Hi Robert, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available at 888-storage.
BEWARE! Your rate will double after the first couple months with zero notice. Started out paying 100 a month and spiked to 245 after three months
Be careful of this place. While the units are clean and well maintained, make sure you have in writing the due date for your rent. Ours changed 3 times and in the end we got ripped off for an extra month of rent. Also, contrary to what another reviewer posted, we were told they do not prorate for half a month. Clean facility, but manager's word is not reliable.
The manager called Bernadette here is the RUDEST person I have ever dealt with. Not only did she speak to me in an abrupt, condescending way, she also put the phone down on me when I asked her for her superiors name. Because of her offensive, unprofessional attitude, extra space storage almost lost a long term customer but the lovely, polite, and compassionate lady called liza in customer services saved the day and helped me relocate to another location . The manager at this location needs to be fired. All it takes is one ba... read more
Let me preface this by saying I've rented from Extra Space before. I don't have any issues with Extra Space as a company. I have an issue with Bernadette and her attitude. Before I had even rented the unit, she was very rude to me over the phone. Talking over me when I tried to ask questions. She has a ghetto attitude and just made the whole process much more difficult than it needed to be. This woman should not be in customer service. I rented for one month and then moved to the Pacoima location. From reading the other ... read more
This review is for customer service not for the space itself. The storage space look very clean and even though I ended renting the unit I have to share my experience dealing with Bernadette. First, she looked like she was having those really bad days, she answered the phone and was very mean with the people on the phone, so that made me realize it was not personal. I wanted to see the units, and she insisted that this space was not right for me because it was extrematelly hot (which was not) I insisted I wanted to see it an... read more
I've never made a bad review of anywhere before but this place is just awful. The RUDEST staff I have ever encountered before in my life. There is literally ONE friendly employee. If I could give 0 stars I would. So when we moved our stuff in we were given zero information about the place and rushed through contact singing (which you don't even sign you just click) every time we tried to stop and read it we were told to just sign. So after I had moved in I was arranging my stuff and had closed the door to my unit behind me w... read more
Unfriendly and unhelpful staff member this time around. She didn't really listen to me, advertised deals, including the massive banner on the side of the building suddenly didn't apply. It seemed a shifty way to deal with clients. Overall a Disappointing experience and I took my business elsewhere.
They raise their prices every 6 to 9 months, banking on the fact that you won't relocate your items to another company. They start it off with a gentle $10/month increase. Then bump it to $20/month increase on top of that. This month I'm getting a higher bill for an extra $40/month. I'm now paying more than double the price that I had a few years ago. I'll be moving everything out of there immediately. BE WARNED. TERRIBLE BUSINESS ETHICS.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 795 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.