Extra Space Storage

Paul o. 

on Yelp

3 years ago

LARGE UNANNOUNCED RENT INCREASES IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same ... read more

Eric S. 

on Yelp

4 years ago

PRICE GOUGING!!! - Wow. I'm apoplectic. I just went to pay my monthly bill online (I've only been there for four months so far) and my usual bill of $221.00 has jumped up *$80.00* to $300.00. EIGHTY DOLLARS IN FOUR MONTHS!!! No letter, no email, no warning that they were going to royally REAM me. I'm still trying to get back on track after covid, when my business took a huge hit - now THIS?$? EIGHTY F-ING DOLLARS INCREASE?!? I spoke to a customer service agent who said he'd get me a "one time credit" (gee, thanks!), but it ... read more

Francesca E. 

on Yelp

4 years ago

Hi! I've been at this location for 3+ years. I run an online store and developing a foundation, hence I need a storage because I cannot have all this stuff in the place I'm current at, as it's a temporary shelter. The last 2 years have been brutal here. The increase of fees, late fees and rent. You would think if you have 4 units and been there for a long time there would be some kind of discount or negotiate to keep you there, NOPE. There's no open negations at all. It's designed to be a trap to keep your stuff and auction... read more

Matthew B. 

on Yelp

4 years ago

As others have mentioned they will raise your rent after 3 months if it's like my situation. They raised my rent from $215 to $295. $80 increase! Absurd. If they continue the rate increase the cost of my unit would be $535 a month, at 1 year. I will be moving my stuff long before then. Extra Space Storage's business model is a bait and switch. I advise you to store your items elsewhere. In response to Emily's comment. You make a poor 'straw man' argument. No one expects the rate to stay the same for the life of the rental. ... read more

Jay B. 

on Yelp

4 years ago

Horrible company. They changed my rent from $173 to $253 without even telling me and said it was because of the "market" uhhhh no. Moving out this week. 

Starry C. 

on Yelp

4 years ago

Just wait until your limited time, introductory offer price expires. Once that happens and it's too big of a pain to move your stuff, WHAM!!! Our fee went from $80 to $130 in one month! Over 1.5 times mot expensive. We'll be moving soon. Also, only the first floor is acceptable if you don't want your stuff to melt or overheat. 

Ferrari M. 

on Yelp

6 years ago

Wish I could leave no stars!!! Been a customer for over ten years. The fat Hispanic working yelled at my friend to put a shirt on while he moving the boxes into storage. It's 80 degrees outside and the sun is beating down on us. He's all comfy in his AC room. Worst customer service. Don't give them business 

Robert M. 

on Yelp

7 years ago

If there was a rating minus one star I would give it. This Storage Facility Extra Space Storage is like someone strong-arming the public with a license to do so. They get you in there facility with smooth talking then raise your rent soon after knowing that most people are stuck between a rock and a hard place when one needs to rent a Storage unit. They should be given an award for reaming customers to the Max !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

Jaye D. 

on Yelp

7 years ago

BEWARE! Your rate will double after the first couple months with zero notice. Started out paying 100 a month and spiked to 245 after three months