Extra Space Storage

Stephanie K. 

on Yelp

10 years ago

I've looked at many different storage places and came across this one. Super friendly, knowledgeable, and helpful staff. Bernadette was very helpful in assisting me in my storage needs. The storage places are spacious and very clean. Reasonable pricing as well. I highly recommend renting storage from here. 

Enrique D. 

on Yelp

10 years ago

This place was perfect for what I was looking for in Burbank. The staff was very helpful and quick at getting me what I needed, the documentation process was quick and easy. They even sale the good quality code lock for your storage space. No need to stop by the Hardware store. The facility is well maintain, too. 

Timothy G. 

on Yelp

11 years ago

This place is fantastic and the staff are kind and congenial. The space is clean looking and I feel very safe leaving my valuables here. 

Richard B. 

on Yelp

11 years ago

Extra Space Storage is a great facility! the people know that customer service is important. I would use their service again and again! Richard bartlett 

Nima S. 

on Yelp

11 years ago

Higher level manager called me to apologize after my access had been denied. He understood that my plans had been pushed back a few weeks because of a lift gate that gets stuck. He also understood that I have lost a lot if money. I appreciate the respect and the attention given to me. I told 'em I'd stay but they still haven't fixed the lift gate. Bizarre how their maintenance guy can't add a little oil to the right places. 

Benjamin O. 

on Yelp

12 years ago

Friendly staff with a great sense of humor, reasonable prices, and clean look. Perfect! 

Luis S. 

on Yelp

a month ago

No matter what don't come here go elsewhere. On top of dealing with some of the worst customer service you will also Be dealing with thieves. I admittedly fell behind on my payments and my unit was in danger of being auctioned. They use this opportunity to cut your lock and go through your storage to pick and choose stuff they want to steal from you because they're allowed to go thru it legally. It sucks because they're doing this to people that are already going through issues. You have to be pretty heartless to steal from ... read more

J B. 

on Yelp

7 months ago

Terrible customer service & discriminatory practices in office. waited 30 minutes outside locked office during business hours. an existing customer was perplexed as he needed to use the restroom. Site Manager has major attitude and apparently denies Extra Storage business due to lack of professionalism. Also lied and said an available unit had been rented out because she likes to discriminate. After all of that, customer service said I can rent the unit, as it WAS available, paid for it and assured I did NOT need to stop by... read more

Jamey S. 

on Yelp

11 months ago

Lots of positive reviews here but in my experience as a 3-year customer leaving in disgust, I found this place to be a grift and I'm glad that I was able to create an option to get out. My primary issue is the price. When I moved my things in 3 years ago the price was $99 for a tiny space. There was never any contractual stipulations that this was an introductory offer but that was in fact what it was because after the first year, the massive price hikes kicked in. In that 3 year period, the price climbed from $99/mo to $269... read more