Extra Space Storage

4.9

Self Storage
Rialto, CA

About this business

Consumer Services Self Storage

Location details

3285 N Locust Ave, Rialto, CA, 92377, United States

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Weekday	Schedule	Status
Mon	09:30 a.m. to 6:00 p.m.
Tue	09:30 a.m. to 6:00 p.m.
Wed	09:30 a.m. to 6:00 p.m.
Thu	09:30 a.m. to 6:00 p.m.
Fri	09:30 a.m. to 6:00 p.m.
Sat	09:00 a.m. to 5:30 p.m.
Sun	Closed

4.91,378 reviews

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Jillian M.

a year ago

I have had this storage unit for 4 years now. Payments have never been missed or late. Frustrating that they go UP every 3 months. Started at 100/mo and now I just received another notice that it will be at 246/mo. Ridiculous prices, just wish there was another facility near.

Business response:

Thank you for leaving us a rating, Jillian. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.

Shaun B.

2 years ago

I have had a unit for a couple years now and I should've moved out maybe two years ago but the problem is is that what they keep giving me liens because every single time I'm trying to move out I can't get into my damn unit because they didn't send me to the keys they say they didn't change I had been simultaneously renting a second unit that I never ended up using but it was half the price of my unit 2/3s the size. They are very frustrating. I don't have time to be discussing details about this and that. The circular lock w... read more

Business response:

Thank you for sharing your feedback with our team, Shaun. We're sorry you had a negative experience. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.

Serenity R.

3 years ago

Stay AWAY from extra space storage they give you a low rate to bring you in then increase your rate a few months after without even telling you !!!! I was paying 210 for a 10x10 unit and not even two months later they increased it to 290$ without even telling me. What if that was all the money I had left for the week and you just took all the extra money I had bc you are scammers and didn't tell me about increasing my rent. Should be illegal to do that!!! How are you guys going to take money out of somebody's account without... read more

Business response:

Hi Serenity, Thank you for leaving your feedback! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. We will always notify you 30 days before a rate change will take place. Will you please give us a call at 888-storage to discuss what other options we may have for you?

Carissa L.

3 years ago

WARNING!!!! DO NOT USE THIS COMPANY!!!!!!!!! They hike the price up DRAMATICALLY!!! I began renting the storage in 4/21. The price was $287.20. Then they waited until I completely moved in just four short months later to hike the monthly rate to a whopping $330.20 (that's an extra $43 each month)!!!!! INSANE. And now just 13 months later. My rate is $389.20!!!!!!!!!!!! So now they are charging me $102 MORE each month. That's $1,224 MORE a year! Their current listing for my exact size on their site is $285 a month. So someone... read more

Business response:

Thank you for your review, Carissa. We are disappointed to know you had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. We take into consideration location and competitor rates when setting our prices and then try to deliver value through excellent customer service. Will you please give us a call at 888-storage to discuss what other options we may have for you?

Jessica M.

3 years ago

I got this storage 1/5/22 the storage place was very clean and customer service was great! But 5 months later piece increase drastically!! From $235 to now $311!! That's ridiculous went up atleast 30% don't get storage space here unless you are willing for your price to increase drastically within a few months. I use to have public storage and yes the price did increase but not by this much and it would increase after a few years.

Business response:

Hi Jessica, thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We are sorry to hear that you are unhappy with your experience. If you would like to discuss this with ... read more

rasheada r.

5 years ago

From my 06/25-06/26 experiences. Covid-19 has undoubtedly changed the way we all operate, but there are circumstances that sometimes call for us to make judgment calls that may defy the normal protocol and put our necks on the line. As a new lawyer, I have seen countless people do the right thing or make the right judgment call in circumstances where leadership says to behave differently and they usually prevail. In my case, I just moved from DC back to southern California and was setting up my storage unit with my boyfrie... read more

Business response:

Thank you for sharing your feedback and experience with us, Rasheeda. We do want to follow CDC guidelines at this time and make sure we are providing safe and sanitized amenities. We would like to talk to you about your experience and gather your account information so that we can further assist you. Please give us a call at 888-STORAGE.

Karl H.

6 years ago

Constant rent & insurance increases. Rent has gone up 40% in 23 months. They claim supply and demand but things are out of hand. The additional cost of renting a truck to move my stuff is a burden but it's finally time. They are taking advantage of renters. There is also apparently a city well under the property and access to the facility is closed for 3 days every year for maintenance on it. Learned that the hard way. No notice sent out to renters (mail or email), but don't worry your rent increase notice will get to you!... read more

Molimau T.

7 years ago

I pulled up to my storage today to see cones blocking the entrance. I called the number & was directed to Ethan (I believe was his name) who informed me that this facility is closed for 3 days due to construction. I asked why I WAS NOT informed that I would not be able to access my storage during these days. I was told there was a letter sent out to the mailing address on file & also an email. Guess what? I DIDNT RECEIVE EITHER. I am here almost every week. There were no signs on the code box inside/outside & no signs on the... read more

Unsatisfied C.

9 years ago

This place is very expensive....it seems like every 3 months they bump up your rent. I have a large unit and I went from 165.00 to now at 216.00..going to find another place to store my stuff. STAY AWAY!!!!!