Extra Space Storage

rasheada r. 

on Yelp

6 years ago

From my 06/25-06/26 experiences. Covid-19 has undoubtedly changed the way we all operate, but there are circumstances that sometimes call for us to make judgment calls that may defy the normal protocol and put our necks on the line. As a new lawyer, I have seen countless people do the right thing or make the right judgment call in circumstances where leadership says to behave differently and they usually prevail. In my case, I just moved from DC back to southern California and was setting up my storage unit with my boyfrie... read more

Karl H. 

on Yelp

7 years ago

Constant rent & insurance increases. Rent has gone up 40% in 23 months. They claim supply and demand but things are out of hand. The additional cost of renting a truck to move my stuff is a burden but it's finally time. They are taking advantage of renters. There is also apparently a city well under the property and access to the facility is closed for 3 days every year for maintenance on it. Learned that the hard way. No notice sent out to renters (mail or email), but don't worry your rent increase notice will get to you!... read more

Molimau T. 

on Yelp

8 years ago

I pulled up to my storage today to see cones blocking the entrance. I called the number & was directed to Ethan (I believe was his name) who informed me that this facility is closed for 3 days due to construction. I asked why I WAS NOT informed that I would not be able to access my storage during these days. I was told there was a letter sent out to the mailing address on file & also an email. Guess what? I DIDNT RECEIVE EITHER. I am here almost every week. There were no signs on the code box inside/outside & no signs on the... read more

Unsatisfied C. 

on Yelp

10 years ago

This place is very expensive....it seems like every 3 months they bump up your rent. I have a large unit and I went from 165.00 to now at 216.00..going to find another place to store my stuff. STAY AWAY!!!!! 

Carlos M. 

on Yelp

10 years ago

DO NOT store with this company!!! I've been a customer of theirs for six months now. I am what you would consider the perfect customer, take my money and I store my stuff done deal. Never gone to the office for any reason. No problems No late payments Nothing. Without notice they bumped up my rent 10%. When I spoke to them they tell me it was because I was below market value and I'll be "ELIGIBLE" for another review at the end of the year. Which to me means you're gonna bump me up another 10%. Looking for somewhere else to... read more

Juan G. 

on Yelp

10 years ago

its sad how they trick you in letting you know you are getting a "deal" and 3 months later they increase your rate. When I signed the contract, I was told I should sign that day so we can "lock in the rate and stay as long as I wanted" 1) I was never told my rate could change 2) I was lied too 3) Ricardo was no help trying to keep a satisfied customer. I would stay away from this place. they paint the picture a little too cute.