Extra Space Storage

Jeff J. 

on Yelp

7 years ago

We were very disappointed. JOSE promised us a lower rate with a veterans discount. Marlene wouldn't honor it. There were 3 of us waiting at 0930 for the business to open. There was only one person to help all of us. We had to wait an hour with no compensation no apologies. After we finally got our keys we discovered homeless people changing clothes in the units. Stay away this place is the pits they lie to you and they are very unprofessional. 

Lisa P. 

on Yelp

7 years ago

Horrible customer service. Helping a close friend move her household into a 3rd story unit with hired movers on a Sunday. My friend is super careful about making sure everything goes smoothly, so she had gone over all the codes and how to access buildings, elevators, etc. with the facility manager the week prior. When we arrived today the elevator on our end of the building had a large sign indicating it was out of order and to use the elevator at the other in the building. So $150 an hour the moving guys packed the truck ba... read more

Ava S. 

on Yelp

7 years ago

These people are such Liars they told me one thing actually promised and then 2 days later they completely went back on their word it's not easy and their prices are sky-high and they're Liars I would not recommend this place to my worst enemy 

George W. 

on Yelp

8 years ago

WHAT A NIGHTMARE!!! HORRIBLE!! This place was the alternative I was given when "SpareFoot" (the online booking company...who actually were pretty nice) reserved a "5x10' storage space" at the Construction Circle, Irvine location for me... but I found out by speaking directly to that site's manager that the location that I booked less than 24 hrs earlier was not designed for storing furniture, but only boxes and similar as she said the hallways there were extremely narrow & wouldn't be unable to navigate larger items, like fu... read more

D C. 

on Yelp

8 years ago

My personal experience w/ExtraSpace has not been so great. Here is a brief summary of what I've experienced and if it helps you avoid an unexpected costly mistake I've experienced I will be happy I posted this review. MAR 2017: Rented a unit with intention it would be a long-term storage endeavor. Signed agreement and agreed to pay $190 per month JUL 2017: Received a postcard in the mail notifying me that unit rent would increase to $263 per month effective AUG 2017. Called office but staff offered only excuses as to wh... read more

Matt W. 

on Yelp

9 years ago

I am a current long term tenant and just received another rent increase. They give me one every 6 months. When I called the site to question the increase I found out the real reason behind there motives. They are currently evicting over 400 tenants because they plan to do construction at the site to bulid more units. These tenants have to move out because there are no more empty units to put them at the current facility. My unit was not affected by the construction so here comes my rent increase because my unit is now very v... read more

Nicole M. 

on Yelp

11 years ago

What a rip-off!!!!We have been here for over a year and a half and we started out paying $109 and now we pay $158.00. The unit is not even climate controlled and when it rained last year water came into our unit and the moisture caused all of our boxes to get soft and cave in on each other. Staff basically just said file an insurance claim. The reason you have things in storage is because they are items that you can't replace and mean something to you...so just to say "file a claim" basically means they don't care. We live ... read more